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21
• Never attempt to repair or perform maintenance on
the appliance until the main electrical power has been
disconnected. Turning the appliance control "OFF"
does not remove electrical power from the unit's wiring.
• Replace all parts and panels before operating.
!
WARNING
Electrocution Hazard
Before You Call for Service
If the appliance appears to be malfunctioning, read through
this manual rst. If the problem persists, check the trouble-
shooting guide below. Locate the problem in the guide and
refer to the cause and its remedy before calling for service.
The problem may be something very simple that can be
solved without a service call. However, it may be required
to contact your dealer or a qualied service technician.
TROUBLESHOOTING AND OBTAINING SERVICE
Problem Possible Cause Remedy
Appliance not cold enough
(See “Adjusting the temperature" on
page 9)
• Control set too warm
• Content temperature not stabi-
lized.
• Excessive usage or prolonged
door openings.
• Airow to front grille blocked.
• Door gasket not sealing properly.
• Adjust temperature colder. Al-
low 24 hours for temperature to
stabilize.
• Allow temperature to stabilize for
at least 24 hours.
• Airow must not be obstructed to
front grille. See “clearances” on
page 4.
• Check door alignment and/or
replace door gasket.
Appliance too cold
(See “Adjusting the Temperature” on
page 9)
• Control set too cold
• Door gasket not sealing properly.
• Adjust temperature warmer.
Allow 24 hours for temperature to
stabilize.
• Check door alignment and/or
replace door gasket.
Noise or Vibration • Appliance not level
• Fan hitting tube obstruction.
• Level appliance, see “Leveling
Legs” on page 4.
• Contact a qualied service techni-
cian.
Appliance will not run. • Appliance turned off
• Power cord not plugged in.
• No power at outlet.
• Turn appliance on. See “Starting
your appliance” on page 9.
• Plug in power cord.
• Check house circuit.
How to Obtain Service:
For warranty service, please contact your local service
provider or DCS Customer Care at (888) 936-7872. Before
you call, please have the following information ready:
• Model Number (the serial plate is located on the upper
left side, inner wall).
• Serial Number (the serial plate is located on the upper left
side, inner wall).
• Code (the serial plate is located on the upper left side,
inner wall).
• Date of installation
• A brief description of the problem
Your satisfaction is of the utmost importance to us. If a
problem cannot be resolved to your satisfaction, please
write or email us at:
Write:
Fisher & Paykel and DCS
Appliances Inc
695 Town Centre Drive, Suite #180 Costa Mesa
CA 92626-1902
USA
Email:
customer.care@sherpaykel.com
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