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27
W415-0379 / E / 04.24.12
11.0 TROUBLESHOOTING GUIDE
SYMPTOM PROBLEM TEST SOLUTION
Main burner goes
out; pilot stays on.
Pilot fl ame is not large
enough or not engulfi ng
the thermopile.
- Ensure adequate supply pressure.
- Replace pilot assembly.
Thermopile shorting /
loose connection.
- Clean thermopile connection to the valve.
Reconnect.
- Replace thermopile / valve.
Remote wall switch wire
is too long; too much
resistance in the system.
- Shorten wire to connect length or wire gauge.
Faulty thermostat or
switch.
- Replace.
Main burner goes
out; pilot goes out.
Insuffi cient air supply. - Open window or door. (Use one of the methods
described in ANSI Z223.1 / NFPA54 or the
applicable local code.)
- Have room checked for adequate air exchange.
- See “COMBUSTION AND VENTILATION AIR
PROVISIONS” section to ensure adequate air supply.
Out of propane gas. - Fill the tank.
Pilot fl ame is not large
enough. (Supply pressure
too low.)
- Service or replace Oxygen Depletion Sensor
System.
- Correct piping and / or regulator to provide correct
pressure.
- Ensure adequate supply pressure.
Pilot goes out
when the gas knob
is released.
The gas valve has
an interlock device
which will not allow
the pilot burner
to be lit until the
thermocouple
has cooled. Allow
approximately 60
seconds for the
thermocouple to
cool.
System is not correctly
purged.
- Purge the gas line.
Out of propane gas. - Fill the tank.
Pilot fl ame is not large
enough. (Supply pressure
too low.)
- Service or replace Oxygen Depletion Sensor
System.
Thermocouple shorting /
faulty.
- Loosen and tighten thermocouple.
- Clean thermocouple and valve connection.
- Replace Oxygen Depletion Sensor System.
- Test and replace valve.
Faulty valve / high low
knob does not depress
smoothly.
- Replace.
42.4_A
!
WARNING
ALWAYS LIGHT THE PILOT WHETHER FOR THE FIRST TIME OR IF THE GAS SUPPLY HAS RAN OUT,
WITH THE GLASS DOOR OPEN OR REMOVED.
TURN OFF THE GAS AND ELECTRICAL POWER BEFORE SERVICING THE APPLIANCE.
APPLIANCE MAY BE HOT, DO NOT SERVICE UNTIL APPLIANCE HAS COOLED.
DO NOT USE ABRASIVE CLEANERS.
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