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TECHNICAL TROUBLESHOOTING GUIDE
Problem Causes Solutions
Control panel lights
off and no heating.
Appliance not plugged in.
Check the power cord is plugged in at the socket
and on at the mains. Check the power cord is firmly
pushed into the base of the appliance.
Control panel lights
off and heating.
Problem with the connection
of the indicator light or indicator light is
damaged.
Send to an authorised service centre for repair.
Steam leakage
during using.
Lid is badly closed.
Open and close the lid again.
If the problem persists, send to an authorised
service centre for repair.
Micro pressure valve not well
positioned or assembled incorrectly.
Stop cooking and unplug the appliance.
Check the valve is assembled correctly (two parts
locked together) and well positioned in it's seating.
Lid or micro pressure valve
gasket is damaged.
Send to an authorised service centre for repair.
The inner lid is incorrectly positioned.
Remove and insert the inner lid in correct position,
re-start cooking.
Rice half cooked or
overcooked.
Too much or not enough water
compared to rice quantity.
Refer to recipe book for correct water quantity.
Change type or brand of rice used.
Rice half cooked. Insufficiently simmered.
Incorrect quantity of water used. See recipe book
for water quantities.
Always add water to the cooking bowl after
adding the rice.
Automatic keep warm fails (no keep
warm mode after cooking
program or appliance stays on
cooking program).
The keep warm program has accidentally
been cancelled by the user when
setting the appliance (see section
"Keep Warm Function" page 24)
Read the section "Keep Warm Function" in the
instructions. The automatic keep warm does
not operate with programs Yogurt, Cream
cheese, Dessert and Pasta.
If the problem persists send to an authorised
service centre for repair.
E0
The temperature sensor on the lid is
damaged.
Send to an authorised service centre.
E1
The temperature sensor under the bowl is
damaged.
Stop the appliance and restart the program.
If the problem continues, please send to an
authorised service centre for repair.
E3 Missing bowl or empty bowl.
Put the inner bowl inside the appliance then
unplug and re-connect the appliance to the
mains. Next restart the program.
Note: If the inner bowl is deformed, do not use it anymore and get a replacement from an
authorised service centre.
26
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