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Before You Call for Service 6
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Check the following list to be sure a service call is really necessary.
Nothing on the cooktop operates:
0 check for a blown circuit fuse or a tripped main circuit
breaker.
0 check if cooktop is properly connected to electric circuit in
house.
0 check if controls have been properly set.
Cooktop elements do not get hot enough:
€ surface connols may not be set properly.
€ voltage to house may be low.
0 cookware may not be flat or the correct size or shape.
Elements emit slight odor andtor smoke when first turned on:
€ dais is normal.
Tiny scratches or abrasions appear on the cooktop:
€ coarse particles (i.e. sugar, dust, salt) were between cookware
bottoms and cooktop.
€ incorrect cleaning materials were used to clean cooktop.
€ gla,,s cookware was slid across the cooktop.
€ cookware with a rough bottom was used.
Metal markings appear on cooktop:
€ metal pans or utensils, especially aluminum, were slid across
the cooktop.
Brown streaks and/or areas of discoloration with a metallic
sheen appear on cooktop:
€ boilovers burned onto the cooktop.
€ mineral deposits fl'om water or food burned onto the cooktop.
€ soil from the pan bottom was transferred to the cooklop.
0 incorrect cleaning materials were used.
Ventilation system is not capturing smoke efficiently:
€ check on cross ventilation in room or make up air.
€ excessive amount of slnoke is being created.
fiher may be improperly installed (see page 4).
,$ cooktop may be improperly installed:
- check dueling size: 6" diameter round or
37.,"x I0 rectangtla.
- check if more than three 90° elbows were used.
- check if a Jenu-Air wall cap was used.
- refer to complete installation instructions.
If You Need Service:
I_, Call the dealer from whom your appliance was pur-
chased or call Maytag Appliances Sales Company,
Jenn-Air Customer Assistance at 1-800-688-I 100, or
1-423-472-3333 to locate an authorized service com-
pany.
It, Be sure to retain proof of purchase to verify warranty
status. Refer to WARRANTY (last page) for further
infimnation on owner's responsibilities for warranty
service.
If the dealer or service company cannot resolve the
problem, write to Maytag Appliances Sales Company,
Attn: CAIR sv Center, P.O. Box 2370, Cleveland, TN
37320-2370, or call 1-800-688-1100 or 1-423-472-
3333.
U.S. customers using TTY for deaf, hearing impaired
or speech impaired, call 1-800-688-2080.
NOTE: When writing or calling about a service prob-
lem, please include the following information:
a. Your name, address and telephone number;
b. Model number and serial number;
c. Name and address of your dealer or servicer;
d. A clear description of the problem you are
having;
e. Proof of purchase (sales receipt).
User's guides, service manuals and parts catalogs am
available from Maytag Appliances Sales Company,
Jenn-Air Customer Assistance.
All specifications subject to change by maim factumr with-
out notice,
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