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Problem Possible cause Remedy
comes on the hob dis‐
play.
The Child Safety Device or
the Lock function operates.
Refer to "Hob - Daily use"
chapter.
comes on the hob dis‐
play.
There is no cookware on the
zone.
Put cookware on the zone.
comes on the hob dis‐
play.
The cookware is incorrect. Use the correct cookware.
Refer to "Hob - Hints and
tips" chapter.
comes on the hob dis‐
play.
The diameter of the bottom
of the cookware is too small
for the zone.
Use cookware with correct
dimensions. Refer to "Hob -
Hints and tips" chapter.
The oven does not heat up. The oven is deactivated. Activate the oven.
The oven does not heat up. The clock is not set. Set the clock.
The oven does not heat up. The necessary settings are
not set.
Make sure that the settings
are correct.
The lamp does not operate. The lamp is defective. Replace the lamp.
The display shows "12.00". There was a power cut. Reset the clock.
Steam and condensation
settle on the food and in the
cavity of the oven.
You left the dish in the oven
for too long.
Do not leave the dishes in
the oven for longer than 15 -
20 minutes after the cooking
process ends.
There is no good cooking
performance using the
Steam Bake function.
You did not fill the cavity em‐
bossment with water.
Refer to "Activating the
Steam Bake function".
The water in the cavity em‐
bossment does not boil.
The temperature is too low. Set the temperature at least
to 110°C. Refer to "Hints and
Tips" chapter.
The water comes out of the
cavity embossment.
There is to much water in
the cavity embossment.
Deactivate the oven and
make sure that the appliance
is cold. Wipe the water with
a cloth or sponge. Add the
correct amount of water to
the cavity embossment. Re‐
fer to "Activating the Steam
Bake function".
13.2 Service data
If you cannot find a solution to the problem yourself, contact your dealer or an
Authorised Service Centre.
The necessary data for the service centre is on the rating plate. The rating plate is on
the front frame of the oven cavity. Do not remove the rating plate from the oven cavity.
www.aeg.com36
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