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Troubleshooting
If there is a problem with your refrigerator, before calling an authorized service center, carry out
an investigation by consulting the following table. If after performing these tests you are still in
doubt, you can contact our service center at 800-932-4267 and it will be our pleasure to assist
you.
Problem Probable Cause Possible Solution
There is no current.
Check fuses in electric system.
Make sure plug is tightly pushed into
the outlet.
Defective outlet
Connect another appliance to the
outlet to confirm whether outlet is
defective.
Plug disconnected Connect the plug.
Power cord damaged Call an authorized service center.
Installed in an unsuitable location See "Installation" instructions.
Refrigerator does
not run.
Refrigerator is not level. Adjust the leveling screws.
Crunching sound
See "Normal operating sounds"
under General Information.
Compressor sound See "Normal operating sounds".
Gas expansion sound See "Normal operating sounds".
Defrosting sound See "Normal operating sounds".
Abnormal sounds
Ventilation system sound See "Normal operating sounds".
Air does not seems to be
circulating efficiently.
Remove air vent obstructions.
Refrigerator does
not get cold.
Doors are opened frequently.
Instruct people to open doors only
when necessary.
External
condensation
High humidity in the atmosphere
(normal in certain climates and
seasons).
Install the refrigerator in a well-
ventilated location.
Magnetic door seal does not
adhere properly.
Adjust the leveling screws to gently
tilt the refrigerator backwards.
External
condensation near
the magnetic seal
The doors are opened frequently.
Instruct people to open doors only
when necessary.
Wrap up the foods and put lids on
containers of liquids.
Internal
condensation
Foods are not wrapped up, are
not in airtight containers or are
hot. Liquids may be in containers
without lids, thus generating
excessive moisture.
Do not store hot foods.
Excessive moisture
in the foods in the
crisper drawer
Humidity controls are in the wrong
position.
Adjust the humidity controls of the
drawer to a more open position.
Ice crystals form in
the freezer.
Moisture filtration through the
door
Make sure that nothing is preventing
the door from closing correctly. If
necessary, reorganize the foods in
the freezer. If formation of ice
continues, call your authorized
service center.
The internal light
bulb does not come
on.
Light bulb has blown. Replace light bulb.
12
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