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The appliance door is
open or not closed
correctly.
• Make sure that the door is properly closed.
Internal fail. No com‐
munication between
electronic elements of
the appliance.
• The program was not finished properly or the appliance
stopped too early. Switch the appliance off and on again.
• If the alarm code appears again, contact the Authorised
Service Centre.
The mains supply is
unstable.
• Wait until mains supply is stable.
The anti-flood device
is on.
• Disconnect the appliance and close the water tap. Contact the
Authorised Service Centre.
If the display shows other alarm codes, deactivate and activate the
appliance. If the problem continues, contact the Authorised Service
Centre.
In case of different problem with the washing machine check the
table below for possible solutions.
Problem Possible solution
The program does
not start.
• Make sure that the mains plug is connected to the mains
socket.
• Make sure that the appliance door is closed.
• Make sure that there is no damaged fuse in the fuse box.
• Make sure that the Start/Pause has been touched.
• If the delay start is set, cancel the setting or wait for the end of
countdown.
• Deactivate the Child Lock function if it is on.
• Check the position of the knob on the selected program.
The appliance fills with
water and drains im‐
mediately.
• Make sure that the drain hose is in the correct position. The
hose may be positioned too low. Refer to "Installation instruc‐
tion".
The spin phase does
not operate or the
washing cycle lasts
longer than usual.
• Set the spin program. If the drain program is not available in
the program dial, it can be set via App’.
• Make sure that the drain filter is not clogged. Clean the filter, if
necessary. Refer to "Care and cleaning".
• Adjust manually the items in the tub and start the spin phase
again. This problem may be caused by balance problems.
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