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Troubleshooting
English
72
SmartThings
Symptom Action
Could not nd
“SmartThings” in the app
market.
• The SmartThings app is not available for some tablet and
iPad and some smartphone.
- support that [Android] OS 6.0 or higher(minimum 2GB
RAM Size)
- support that [iOS]10.0 or higher/iPhone6 or higher.
The SmartThings app
fails to operate.
• The SmartThings app is available for applicable models
only.
• The old Samsung Smart Refrigerator app cannot connect
with Samsung Smart Home models.
The SmartThings app
is installed but is
not connected to my
refrigerator.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If you have not connected your refrigerator to the
SmartThings App after the app was installed, you must
make the connection using the device registration function
of the app.
Could not log into the
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
An error message
appears when I try to
register my refrigerator.
• Easy Connection may fail due to the distance from your
access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
The SmartThings app is
successfully connected
to my refrigerator but
does not run.
• Exit and restart the SmartThings app or disconnect and
reconnect the router.
• Unplug the power cord of the refrigerator, and then plug it
in again after 1 minute.
Troubleshooting
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