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Troubleshooting
Is my phone compatible with my watch?
The Venu 2 series watch is compatible with phones using Bluetooth technology.
Go to www.garmin.com/ble for Bluetooth compatibility information.
My phone will not connect to the watch
If your phone will not connect to the watch, you can try these tips.
• Turn off your phone and your watch, and turn them back on again.
• Enable Bluetooth technology on your phone.
• Update the Garmin Connect app to the latest version.
• Remove your watch from the Garmin Connect app and the Bluetooth settings on your phone to retry the
pairing process.
• If you bought a new phone, remove your watch from the Garmin Connect app on the phone you intend to stop
using.
• Bring your phone within 10 m (33 ft.) of the watch.
• On your phone, open the Garmin Connect app, select or , and select Garmin Devices > Add Device to
enter pairing mode.
• From the watch face, hold , and select > Phone > Pair Phone.
My headphones will not connect to the watch
If your headphones were previously connected to your phone using Bluetooth technology, they may connect to
your phone before connecting to your watch. You can try these tips.
• Turn off Bluetooth technology on your phone.
Refer to the owner's manual for your phone for more information.
• Stay 10 m (33 ft.) away from your phone while connecting headphones to your watch.
• Pair your headphones with your watch (Connecting Bluetooth Headphones, page 9).
My music cuts out or my headphones do not stay connected
When using a Venu 2 series watch connected to headphones using Bluetooth technology, the signal is strongest
when there is a direct line of sight between the watch and the antenna on the headphones.
• If the signal passes through your body, you may experience signal loss or your headphones may become
disconnected.
• It is recommended to wear your headphones with the antenna on the same side of your body as your Venu 2
series watch.
• Since headphones vary by model, you can try moving the watch to your other wrist.
My watch is in the wrong language
You can change the language selection if you have accidently selected the wrong language on the watch.
1 Hold .
2 Select .
3 Scroll down to the last item in the list, and select it.
4 Scroll down to the second item in the list, and select it.
5 Select your language.
54 Troubleshooting
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