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How do I order replacements parts?
Contact your local retailer or importer for parts, which may also be ordered
online at www.moccamaster.eu
WARRANTY.
The warranty is valid for ve (5) years from the day of purchase.
You must keep the original receipt as your proof of purchase.
If the product is serviced during the warranty period such service does not
extend the warranty period to more than ve years from the original day
of purchase. The warranty covers defects and faulty components related to
material or production.
The warranty is not valid if the product is used commercially.
Exemptions from the warranty are specied below.
In order for the warranty to be valid, you must make your claim within three
months after the defect was detected.
WHAT THE WARRANTY DOES NOT COVER:
• Normal wear, scratches and dents and damage caused by dropping,
impacts or similar.
• Use of the product for purposes other than making coee.
• Replaceable parts such as outlet pipe, lter holder and manual drip-stop
functions and jugs.
• Damage caused by use of cleaning agents or descaling products not
recommended by Moccamaster.
• Shipping handled or commissioned by the customer.
Please follow our maintenance instructions. The warranty does not cover
damage caused by incorrect storage, other use than making coee,
connecting to incorrect voltage, damage caused by chemical substances,
corrosion, damage caused by water, frost or other abnormal environmental
inuence.
If an authorized service technician is unable to nd defects on the product
the warranty will not cover related costs.
If authorized service personnel do not carry out repairs and/or
modications, or unoriginal Moccamaster parts have been used, the
warranty on the product will automatically be null and void.
Service and repair.
Contact your local retailer or importer for service and repair.
www.technivorm.com
REPLACEMENT
PARTS AND SERVICE