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21
TROUBLESHOOTING & ERROR CODES
Customer Care Team
855-233-9199
support@gowiseusa.com
Live Chat at gowiseusa.com
M-F 8:30am - 4:00pm MST
Problem Possible Cause Solution
Display remains blank
after connecting the
power cord
Bad power connection
or no power
Inspect the power cord to ensure a good
connection check if power outlet is active.
Cooker’s electrical fuse
has blown
Contact Customer Care Team
Occasional ticking or
light cracking sound
The sound of power
switching and
expanding pressure
board when changing
temperature
This is normal.
Bottom of inner pot
is wet
Wipe bottom of the inner pot dry
before cooking.
ERROR CODES
Displays “E03”
error code
Food burned on the
bottom of the inner pot
Clean the sticky or burned food off the
inner pot.
Overheating, power
board is malfunctioning
Contact Customer Care Team
Displays “E01”, “E02”
or “E04” error code
The cooker is
malfunctioning
Contact Customer Care Team
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