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20
TROUBLESHOOTING & ERROR CODES
Problem Possible Cause Solution
Difficulty with closing
the lid
Silicone sealing ring is
not properly installed
Remove and reposition the
sealing ring properly.
Floater valve is in the
popped-up position
Slightly press the floater valve
downward.
Difficulty with opening
the lid
Pressure is not fully
released from the
pressure cooker
Position the steam release valve in the
Venting position to reduce internal
pressure. Open the lid after the pressure is
completely released.
Floater valve is stuck in
the popped-up position
Press the floater valve lightly with a pen or
long utensil.
Steam leaks from the
rim of the lid
No sealing sealing ring Install the silicone sealing ring.
Food debris attached to
the silicone sealing ring
Clean the silicone sealing ring.
Silicone sealing ring
damaged
Replace the silicone sealing ring (contact
Customer Care Team).
Lid not closed properly Open and then close the lid again.
Steam leaks from the
float valve
Food debris on the
floater valve and silicone
ring
Clean the floater valve and silicone ring.
Floater valve silicone ring
worn out
Replace the floater valve and silicone ring
(contact Customer Care Team).
Float valve unable
to rise
Too little food or water in
the inner pot
Add water according to
the recipe.
Floater valve obstructed
by the lid locking pin
Close the lid completely, see “General
Operation Instructions” section (pg. 13).
Steam comes out
from the pressure
valve non-stop
Pressure valve not in the
Sealing position
Turn the pressure valve handle to the
Sealing position.
Pressure controls fail Contact Customer Care Team
Rice is half cooked or
too hard
Too little water Adjust dry rice and water ratio according
to the recipe.
Lid opened too early After cooking cycle completes, leave the lid
on for 5 more minutes.
Rice is too soft Too much water
Adjust dry rice and water ratio according
to the recipe. In a pressure cooker this is
often a 1:1 ratio
(vs. 2:1 like a standard rice cooker)
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