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Problem solving guide
94
Problem Cause and remedy
Drink dispensing is pre-
maturely aborted even
though there is a con-
tainer under the central
spout.
This is not a fault.
If the container has a very wide opening that
prevents the cup rim sensor from making contact
with the edge of the container (e.g. in the case of a
very large cup), the drink will be cancelled. Use a
different container or position the existing one so
that the sensor can detect the rim.
The coffee machine
does not switch itself
on even though the On
at timer setting has
been activated.
The system lock has been activated.
Deactivate the system lock.
The current day of the week has not been selected.
Check the timer settings and change these if
necessary.
The coffee machine was not used after being
switched on automatically three times in succession
(holiday mode).
Switch the machine on and dispense a drink.
The coffee machine does not switch on with the On
at timer while automatic descaling is being carried
out. This is not a fault. Select a different timer
setting.
Steam is dispensed in-
stead of water while
preparing hot water or
making tea.
It is likely that the wrong altitude has been set.
Change the altitude settings (SettingsAltitude).
If necessary, you can also change the temperature
settings for the drinks (Drink parameters).
The display is hard to
see or not able to be
read.
The display brightness has been set too low.
Change this setting (see “Settings”).
The display lights up
but the coffee machine
does not heat up and no
drinks are made.
The demo mode for demonstrating the coffee
machine in the showroom has been activated.
Deactivate demo mode (see “Settings”).
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