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Diagnosing TV operational issues
You can diagnose issues with your TV and Smart Hub and run reset functions.
Self Diagnosis
Menu Settings Support Device Care Self Diagnosis Try Now
Check whether the product is displaying images and playing sounds normally. Check whether modules and sensors
are working normally. You can also congure settings related to Smart Hub reset.
This function may not be supported depending on the model.
• Power
View information on the power supply history.
• SW Version Information
Check the currently installed software version, and update the software to the latest version, if necessary.
• Video Test
Play test videos to check for problems with the screen.
• Picture Test
Use test photos to check for problems with the screen.
• Sound Test
Play test sounds to check the sound quality.
• Remote Control
Check for problems with the Remote Control connection or buttons.
• HDMI Troubleshooting
Select the HDMI port and check whether the HDMI cable is connected properly.
• HDMI Signal
Check the signals, signal records and connections of external devices.
• HDMI-CEC Check
Check for an abnormally operating HDMI-CEC connection.
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