en
2
For further information, please refer to the
Digital User Guide.
Table of contents
1 Safety ............................................4
1.1 General information....................4
1.2 Intended use...............................4
1.3 Restriction on user group...........4
1.4 Safe installation ..........................5
1.5 Safe use .....................................7
1.6 Safe cleaning and mainten-
ance............................................9
2 Preventing material damage .....10
3 Environmental protection and
saving energy.............................11
3.1 Disposing of packaging ...........11
3.2 Save energy and conserve
resources..................................11
3.3 Energy saving mode ................11
4 Installation and connection.......12
4.1 Unpacking the appliance .........12
4.2 Contents of package................12
4.3 Requirements for the install-
ation location ............................12
4.4 Removing the transit bolts .......13
4.5 Connecting the appliance ........14
4.6 Aligning the appliance..............15
4.7 Connecting the appliance to
the electricity supply.................16
5 Familiarising yourself with
your appliance............................17
5.1 Appliance .................................17
5.2 Detergent drawer......................18
5.3 Control panel............................18
6 Before using for the first time ...19
6.1 Starting an empty washing
cycle .........................................19
7 Display ........................................20
8 Buttons .......................................22
9 Programmes ...............................24
10 Accessories..............................28
11 Laundry.....................................28
11.1 Preparing the laundry .............28
12 Detergents and care
products ...................................29
13 Basic operation ........................29
13.1 Switching on the appliance ....29
13.2 Setting a programme .............29
13.3 Adjusting the programme
settings ...................................29
13.4 Loading laundry......................29
13.5 Using a measuring aid for
liquid detergent ......................30
13.6 Use the measuring aid for
liquid detergent ......................30
13.7 Adding detergent and care
product ...................................30
13.8 Starting the programme .........31
13.9 Soaking laundry .....................31
13.10 Adding laundry .....................31
13.11 Cancelling the pro-
gramme ................................31
13.12 Resuming the programme
when the programme
status is Rinse Hold .............31
13.13 Unloading the laundry ..........31
13.14 Switching off the appli-
ance......................................31
en
3
14 Childproof lock.........................32
14.1 Activating the childproof
lock.........................................32
14.2 Deactivating the childproof
lock.........................................32
15 HomeConnect .........................32
15.1 Connecting the appliance
to a WLAN home network
(Wi-Fi) with WPS function .......33
15.2 Connecting the appliance
to a WLAN home network
(Wi-Fi) without WPS func-
tion..........................................33
15.3 Connecting the appliance
to the HomeConnect app......34
15.4 Activating Wi-Fi on the ap-
pliance ....................................34
15.5 Deactivating Wi-Fi on the
appliance................................34
15.6 Resetting the appliance
network settings .....................35
15.7 Remote start ...........................35
15.8 Remote diagnostics ...............35
15.9 Data protection.......................35
16 Basic settings...........................36
17 Cleaning and servicing............36
17.1 Cleaning the drum..................36
17.2 Cleaning the detergent
drawer.....................................36
17.3 Cleaning the drain pump........37
17.4 Cleaning the intake open-
ing in the rubber gasket.........39
18 Troubleshooting.......................41
18.1 Emergency release ................50
19 Transportation, storage and
disposal ....................................50
19.1 Removing the appliance ........50
19.2 Inserting the transit bolts........50
19.3 Using the appliance again .....50
19.4 Disposing of old appliance ....51
20 Customer Service.....................51
20.1 Product number (E-Nr.) and
production number (FD).........51
21 Consumption values................53
22 Technical specifications..........54
23 Declaration of Conformity .......54
en Safety
4
1 Safety
Observe the following safety instructions.
1.1 General information
¡ Read this instruction manual carefully.
¡ Keep the instruction manual and the product information safe
for future reference or for the next owner.
¡ Do not connect the appliance if it has been damaged in transit.
1.2 Intended use
Only use this appliance:
¡ For washing machine-washable fabrics and hand-washable wool
in accordance with the care label.
¡ With tap water and commercially available detergents and care
products suitable for washing machines.
¡ In private households and in enclosed spaces in a domestic en-
vironment.
¡ Up to an altitude of max. 4000m above sea level.
1.3 Restriction on user group
This appliance may be used by children aged 8 or over and by
people who have reduced physical, sensory or mental abilities or
inadequate experience and/or knowledge, provided that they are
supervised or have been instructed on how to use the appliance
safely and have understood the resulting dangers.
Children must not play with the appliance.
Cleaning and user maintenance must not be performed by chil-
dren unless they are being supervised.
Keep children under the age of 3 years and pets away from the
appliance.
Safety en
5
1.4 Safe installation
Take note of the safety instructions when installing the appliance.
WARNING‒Risk of electric shock!
Improper installation is dangerous.
▶
Connect and operate the appliance only in accordance with the
specifications on the rating plate.
▶
Connect the appliance to a power supply with alternating cur-
rent only via a properly installed socket with earthing.
▶
The protective conductor system of the domestic electrical in-
stallation must be properly installed. The installation must have
a sufficiently large cross section.
▶
When using a residual current circuit breaker, only use a type
with the mark.
▶
Never equip the appliance with an external switching device,
e.g. a timer or remote control.
▶
When the appliance is installed, the mains plug of the power
cord must be freely accessible. If free access is not possible, an
all-pole isolating switch must be installed in the permanent elec-
trical installation according to the installation regulations.
▶
When installing the appliance, check that the power cable is not
trapped or damaged.
If the insulation of the power cord is damaged, this is dangerous.
▶
Never let the power cord come into contact with hot appliance
parts or heat sources.
▶
Never let the power cord come into contact with sharp points or
edges.
▶
Never kink, crush or modify the power cord.
WARNING‒Risk of fire!
It is dangerous to use an extended power cord and non-approved
adapters.
▶
Do not use extension cables or multiple socket strips.
▶
If the power cord is too short, contact Customer Service.
▶
Only use adapters approved by the manufacturer.
en Safety
6
WARNING‒Risk of injury!
The high weight of the appliance may result in injury when lifted.
▶
Do not lift the appliance on your own.
If this appliance is not correctly installed in a washer-dryer stack,
the installed appliance may fall.
▶
Only stack the dryer on a washing machine using the connec-
tion kit from the dryer manufacturer . No other installation
method is permitted.
▶
Do not install the appliance in a washer-dryer stack if the dryer
manufacturer does not offer a suitable connection kit.
▶
Do not install appliances from different manufacturers and with
varying depths and widths in a washer-dryer stack.
▶
Do not install a washer-dryer stack on a platform; the appli-
ances may tip over.
WARNING‒Risk of suffocation!
Children may put packaging material over their heads or wrap
themselves up in it and suffocate.
▶
Keep packaging material away from children.
▶
Do not let children play with packaging material.
CAUTION‒Risk of injury!
The appliance may vibrate or move when in use.
▶
Place the appliance on a clean, even, solid surface.
▶
Align the appliance using the appliance feet and a spirit level.
If hoses and power cords have been laid incorrectly, this causes a
tripping hazard.
▶
Lay hoses and power cords in such a way that there is no risk
of tripping.
If the appliance is moved by holding onto protruding components,
such as the appliance door, the parts may break off.
▶
Do not move the appliance by holding onto protruding parts.
CAUTION‒Risk of cutting!
Touching sharp edges on the appliance may lead to cuts.
▶
Do not touch the sharp edges on the appliance.
Safety en
7
▶
Wear protective gloves when installing and transporting the ap-
pliance.
1.5 Safe use
WARNING‒Risk of electric shock!
If the appliance or the power cord is damaged, this is dangerous.
▶
Never operate a damaged appliance.
▶
Never pull on the power cord to unplug the appliance. Always
unplug the appliance at the mains.
▶
If the appliance or the power cord is damaged, immediately un-
plug the power cord or switch off the fuse in the fuse box and
turn off the water tap.
▶
Call customer services. →Page51
An ingress of moisture can cause an electric shock.
▶
Only use the appliance in enclosed spaces.
▶
Never expose the appliance to intense heat or humidity.
▶
Do not use steam- or high-pressure cleaners, hoses or sprays
to clean the appliance.
WARNING‒Risk of harm to health!
Children can lock themselves in the appliance, thereby putting
their lives at risk.
▶
Do not install the appliance behind a door as this may obstruct
the appliance door or prevent it from opening.
▶
With redundant appliances, unplug the power cord. Then cut
through the cord and damage the lock on the appliance door
beyond repair so that the appliance door will no longer close.
WARNING‒Risk of suffocation!
Children may breathe in or swallow small parts, causing them to
suffocate.
▶
Keep small parts away from children.
▶
Do not let children play with small parts.
en Safety
8
WARNING‒Risk of poisoning!
Detergents and care products may result in poisoning if con-
sumed.
▶
If accidentally swallowed, seek medical advice.
▶
Keep detergents and care products out of the reach of children.
WARNING‒Risk of explosion!
Laundry that has been pretreated with cleaning agents that con-
tain solvents may cause an explosion in the appliance.
▶
Rinse pretreated laundry thoroughly with water before washing.
CAUTION‒Risk of injury!
The covering plate may break if you stand on or climb onto the
appliance.
▶
Do not stand on or climb onto the appliance.
The appliance may tip over if you sit on or lean against the open
door.
▶
Do not sit on or lean against the appliance door.
▶
Do not place any objects on the appliance door.
Reaching into the drum while it is still turning may cause hand in-
juries.
▶
Wait for the drum to come to a complete stop before reaching
inside.
CAUTION‒Risk of scalding!
When you wash at high temperatures, the detergent solution gets
hot.
▶
Do not touch the hot detergent solution.
CAUTION‒Risk of chemical burns!
If the detergent drawer is opened, detergent and care products
may spray out from the appliance. Contact with eyes or skin may
cause irritation.
▶
Rinse eyes and/or skin thoroughly with clean water if they come
into contact with detergents or care products.
▶
If accidentally swallowed, seek medical advice.
▶
Keep detergents and care products out of the reach of children.
Safety en
9
1.6 Safe cleaning and maintenance
Take note of the safety instructions when cleaning and performing
maintenance work on the appliance.
WARNING‒Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained
specialist staff.
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be re-
placed by the manufacturer, the manufacturer's Customer Ser-
vice or a similarly qualified person in order to prevent any risk.
An ingress of moisture can cause an electric shock.
▶
Do not use steam- or high-pressure cleaners, hoses or sprays
to clean the appliance.
WARNING‒Risk of injury!
The use of non-original spare parts and non-original accessories
is dangerous.
▶
Only use the manufacturer's original spare parts and original ac-
cessories.
WARNING‒Risk of poisoning!
Poisonous fumes may be given off if you use cleaning agents that
contain solvents.
▶
Do not use cleaning agents that contain solvents.
en Preventing material damage
10
Preventing material damage
2 Preventing material
damage
Preventing material damage
Follow these instructions to avoid ma-
terial damage and damage to the ap-
pliance.
ATTENTION!
The functionality of the appliance
may be impaired if you use the
wrong quantity of fabric softener, de-
tergent, care product or cleaning
agent.
▶
Follow the dosage recommenda-
tions from the manufacturer.
Exceeding the maximum load capa-
city impairs the function of the appli-
ance.
▶
Observe the maximum load capa-
city for each programme and do
not exceed it.
→"Programmes", Page24
The appliance is secured for trans-
portation using transit bolts. Transit
bolts which have not been removed
may result in material damage and
damage to the appliance.
▶
Before starting up the appliance,
remove the transit bolts completely
and keep them in a safe place.
▶
Before transport, fit the transit bolts
fully in order to prevent damage in
transit.
Material damage may be caused if
the water inlet hose is connected in-
correctly.
▶
Tighten the screw connections on
the water inlet until they are hand-
tight.
▶
Ideally, connect the water inlet
hose directly to the water tap,
without any additional connecting
elements such as adapters, exten-
sions, valves or similar.
▶
Ensure that the inner diameter of
the water tap is at least 17 mm.
▶
Make sure that the length of the
thread on the connection to the
water tap is at least 10 mm.
If the water pressure is too high or
too low, the appliance may not be
able to operate properly.
▶
Ensure that the water pressure in
the water supply system is at least
100kPa (1bar) and max.
1000kPa (10bar).
▶
If the water pressure exceeds the
maximum value specified, a pres-
sure-reducing valve must be in-
stalled between the drinking water
connection and the hose set of the
appliance.
▶
Do not connect the appliance to
the mixer tap of an unpressurised
hot-water boiler.
Modified or damaged water hoses
may result in material damage and
damage to the appliance.
▶
Never kink, crush, modify or cut
through water hoses.
▶
Only use the water hoses supplied
with the appliance or genuine
spare hoses.
▶
Never re-use water hoses that
have been used before.
Operating the appliance using water
that is dirty or too hot may lead to
material damage and damage to the
appliance.
▶
Only operate the appliance with
cold mains water.
Unsuitable cleaning products may
damage the surfaces of the appli-
ance.
▶
Do not use harsh or abrasive de-
tergents.
▶
Do not use cleaning products with
a high alcohol content.
▶
Do not use hard scouring pads or
cleaning sponges.
▶
Clean the appliance with nothing
but water and a soft, damp cloth.
Environmental protection and saving energy en
11
▶
Remove all detergent residue,
spray residue or other residues im-
mediately if they come into contact
with the appliance.
Environmental protection and saving energy
3 Environmental protec-
tion and saving energy
Environmental protection and saving energy
3.1 Disposing of packaging
The packaging materials are environ-
mentally compatible and can be re-
cycled.
▶
Sort the individual components by
type and dispose of them separ-
ately.
3.2 Save energy and con-
serve resources
If you follow these instructions, your
appliance will use less electricity and
less water.
Choose programmes with low tem-
peratures and longer wash times and
use maximum load capacity.
a
Energy consumption and water
consumption is most efficient.
Use the economy programme set-
tings.
a
If you adjust the programme set-
tings for a programme, the display
shows the expected consumption.
Add detergent based on the laun-
dry's degree of soiling.
a
For light to normal soiling, a smal-
ler amount of detergent is suffi-
cient. Observe the dosage recom-
mendation from the detergent
manufacturer.
Reduce the washing temperature for
lightly and normally soiled laundry.
a
At lower temperatures, the appli-
ance consumes less energy. For
light to normal soiling, lower tem-
peratures than indicated on the
care label are also sufficient.
Set the maximum spin speed if you
want to dry the laundry in the tumble
dryer afterwards.
a
The drier the laundry, the shorter
the programme duration when dry-
ing which, in turn, reduces energy
consumption. A higher spin speed
reduces the residual moisture in
the laundry and increases the
volume of the spin noise.
Wash the laundry without prewash.
a
Washing with prewash increases
the programme duration and in-
creases energy and water con-
sumption.
The appliance has a continuous
automatic load adjustment function.
a
Depending on the type of fabric
and load capacity, the continuous
automatic load adjustment func-
tion optimally adjusts the water
consumption and programme dur-
ation.
3.3 Energy saving mode
If you do not use the appliance for an
extended period, it automatically
switches to energy-saving mode.
Energy-saving mode ends when you
use the appliance again.
If you do not continue operating the
appliance, it switches off.
Note:If Wi-Fi is activated, the appli-
ance will not switch itself off automat-
ically.
en Installation and connection
12
Installation and connection
4 Installation and con-
nection
Installation and connection
4.1 Unpacking the appliance
ATTENTION!
Objects remaining in the drum that
are not designed for operation with
the appliance may cause material
damage and damage to the appli-
ance.
▶
Remove these objects, along with
all supplied accessories, from the
drum before starting the appliance.
1. Remove any packaging and pro-
tective covers completely from the
appliance.
→"Disposing of packaging",
Page11.
2. Check the appliance for visible
damage.
3. Open the appliance door.
→"Basic operation", Page29
4. Remove any accessories from the
drum.
5. Close the appliance door.
4.2 Contents of package
After unpacking all parts, check for
any damage in transit and complete-
ness of the delivery.
ATTENTION!
If the appliance is operated with in-
complete or defective accessories,
the appliance may not be able to op-
erate properly, or this may result in
material damage or damage to the
appliance.
▶
Do not operate the appliance with
incomplete or defective accessor-
ies.
▶
Replace the accessories in ques-
tion before operating the appli-
ance.
→"Accessories", Page28
Note:The appliance has been tested
at the factory to check it is in working
order. As a result, water stains may
remain in the appliance. These marks
will disappear after the first wash
cycle.
The delivery consists of the following:
¡ Washing machine
¡ Accompanying documents
¡ Transit bolts
→"Removing the transit bolts",
Page13
¡ Cover caps
¡ Water inlet hose
→"Connecting the water inlet
hose", Page14
4.3 Requirements for the in-
stallation location
WARNING
Risk of electric shock!
The appliance contains live parts.
Touching live parts is dangerous.
▶
Do not operate the appliance
without a cover cap.
WARNING
Risk of injury!
When using the appliance on a base,
the appliance may tip over.
▶
Always secure the feet of the appli-
ance to a base using the manufac-
turer's fixing brackets →Page28
before using the appliance for the
first time.
ATTENTION!
The appliance may contain residual
water. If you tilt the appliance beyond
40°, this residual water may leak out.
▶
Tilt the appliance carefully.
Installation and connection en
13
Installation loca-
tion
Requirements
Base Secure the appli-
ance with fixing
brackets
→Page28.
Wooden joist
floor
Place the appli-
ance on a water-
resistant wooden
board (minimum
thickness of
30mm) which is
screwed tightly to
the floor.
Kitchen unit Only install the
appliance under-
neath a continu-
ous worktop that
is securely con-
nected to adja-
cent cabinets.
Required niche
width: 60cm.
Against a wall Do not trap the
hoses between
the wall and the
appliance.
ATTENTION!
Residual water may freeze. Freezing
residual water may damage the appli-
ance and frozen hoses may burst.
▶
Do not install the appliance out-
doors or in areas where there is a
risk of frost.
4.4 Removing the transit
bolts
The appliance is secured for trans-
portation using transit bolts on the
rear of the appliance.
Note:Keep the transit bolt screws
and the sleeves in a safe place for fu-
ture transport →Page50.
1. Pull the hoses out of the holders.
2. Unscrew and remove all 4
screws for the transit bolts with a
WAF 13 wrench.
en Installation and connection
14
3. Pull the power cable out of the
holder.
4. Remove the 4 sleeves.
5. Put on the 4 cover caps.
6. Press down on the 4 cover caps.
4.5 Connecting the appliance
Connecting the water inlet hose
1. Connect the water inlet hose.
2. Connect the water inlet hose to a
tap (26.4mm=3/4").
3. Open the water tap carefully and
check that the connection points
are tight.
Installation and connection en
15
Water outlet connection types
This information is intended to help
you to connect this appliance to the
water outlet.
ATTENTION!
When draining, the water outlet hose
is subject to water pressure and may
come loose from the installed con-
nection point.
▶
Secure the water outlet hose
against unintentional loosening.
Note:Observe the draining heights.
The maximum draining height is
100cm.
Siphon Secure the con-
nection point with
a (24–40 mm)
hose clamp.
Sink Fix and secure
the water outlet
hose with an el-
bow
→Page28.
Plastic pipe with
rubber sleeve or
gully
Fix and secure
the water outlet
hose with an el-
bow
→Page28.
4.6 Aligning the appliance
In order to reduce noise and vibra-
tion and to prevent the appliance
from moving, align the appliance cor-
rectly.
1. Loosen the lock nuts using a WAF
17 wrench by turning it in a clock-
wise direction.
2. To align the appliance, turn the ap-
pliance feet. Check that the appli-
ance is level using a spirit level.
All appliance feet must stand firmly
on the ground.
en Installation and connection
16
3. Screw the lock nuts tightly against
the housing using a WAF 17
wrench.
In doing so, hold the foot tight and
do not adjust its height.
4.7 Connecting the appliance
to the electricity supply
1. Insert the mains plug of the appli-
ance's power cable in a socket
nearby.
The connection details of the appli-
ance can be found under Tech-
nical data →Page54.
2. Check the mains plug is inserted
properly.
Familiarising yourself with your appliance en
17
Familiarising yourself with your appliance
5 Familiarising yourself with your appliance
Familiarising yourself with your appliance
5.1 Appliance
You can find an overview of the parts of your appliance here.
1
2
4
6
3
5
7
7
On certain models, specific details such as the colour and shape may differ
from those pictured.
1
Maintenance flap for the drain
pump →Page37
2
Door
3
Detergent drawer →Page18
4
Control panel →Page18
5
Water outlet hose →Page15
6
Power cord →Page16
7
Transit bolts →Page13
en Familiarising yourself with your appliance
18
5.2 Detergent drawer
2
3
1
4
1
Measuring aid for liquid deter-
gent
→"Using a measuring aid for
liquid detergent", Page30
2
Compartment II:
¡ Detergent for main wash
¡ Water softener
¡ Bleach
¡ Stain remover
3
Compartment :
¡ Fabric softener
¡ Liquid starch
¡ Waterproofing agent
4
Compartment I:
¡ Detergent for prewash
¡ Hygiene detergent
5.3 Control panel
You can use the control panel to configure all functions of your appliance and
to obtain information about the operating status.
2
4
3
3
1 1
1
Programmes
2
Programme selector
→Page29
3
Buttons →Page22
4
Display →Page20
Before using for the first time en
19
Before using for the first time
6 Before using for the
first time
Before using for the first time
Prepare the appliance for use.
6.1 Starting an empty wash-
ing cycle
Your appliance was inspected thor-
oughly before leaving the factory. To
remove any residual water, run the
first wash cycle without any laundry.
1. Press .
The switch-on process takes a few
seconds.
2. Set the Drum Clean programme.
3. Close the door.
4. Pull out the detergent drawer.
5. Pour standard washing powder
into compartmentII.
To prevent foaming, use only half
of the amount of detergent recom-
mended by the detergent manufac-
turer for light soiling. Do not use
detergent suitable for woollens or
delicates.
6. Push in the detergent drawer.
7. Press Start/Reload to start
the programme.
a The display shows the remaining
programme duration.
a After the programme has ended,
the display shows: -0- .
8. Start the first wash cycle or press
to switch off the appliance.
→"Basic operation", Page29
en Display
20
Display
7 Display
Display
The display shows the current settings, options or relevant information.
Display Designation More information
0:40
1
Programme dura-
tion/programme
time remaining
Approximate expected programme dura-
tion or programme time remaining.
10h
1
"Ready in" time
→"Buttons", Page22
9,0 kg
1
Recommended
load
The maximum load capacity for the selec-
ted programme in kg.
- 1400 Spin speed Set spin speed in rpm.
→"Buttons", Page22
0= No final spin, only draining
: Rinse Hold, no draining
– 90 Temperature Set temperature in °C.
→"Buttons", Page22
(cold)
Prewash Programme status
Wash Programme status
Rinse Programme status
Spin Programme status
-P- Pause Programme status
-0- End of pro-
gramme
Programme status
1
Example
Display en
21
Display Designation More information
Childproof lock ¡ lights up: The childproof lock is activ-
ated.
¡ flashes: The childproof lock is activated
and the appliance has been operated.
→"Deactivating the childproof lock",
Page32
Blood The stain type is activated.
Grass The stain type is activated.
Red Wine The stain type is activated.
Grease and oil The stain type is activated.
Energy consump-
tion
Energy consumption for the selected pro-
gramme.
¡ : Low energy consumption
¡ : High energy consumption
Water consump-
tion
Water consumption for the selected pro-
gramme.
¡ : Low water consumption
¡ : High water consumption
Wi-Fi ¡ Lights up: The appliance is connected
to your home network.
¡ Flashes: The appliance is trying to con-
nect to your home network.
→"HomeConnect ", Page32
Energy manager The appliance is connected to the smart
energy system (energy manager). Con-
necting the appliance to the energy man-
ager
Foam detection
system
The appliance has detected too much
foam.
Door The door is unlocked and can be opened.
Tap ¡ No water pressure.
¡ The water pressure is too low.
E:35 / -10
1
Error Error code, error display, signal.
1
Example
en Buttons
22
Buttons
8 Buttons
Buttons
The selection of programme settings depends on the programme that is set.
You can see the selection options for each programme in the overview for .
Button Selection More information
Start/Reload ¡ Start
¡ Cancel
¡ Pause
Start, cancel or pause the pro-
gramme.
SpeedPerfect ¡ Activate
¡ Deactivate
Activate or deactivate a shorter pro-
gramme duration.
Note:Energy consumption increases.
The washing result is not affected by
this.
Intensive Plus ¡ Activate
¡ Deactivate
Activate or deactivate an extended
washing programme.
The programme duration is extended
by up to 30 minutes.
Suitable for heavily soiled laundry.
AntiStain Multiple selection Select the type of stain.
The temperature, drum movement and
soaking time are all adjusted to suit
the type of stain.
- Finish in + Up to 24 hours Set the programme end.
The programme duration is already in-
cluded in the set number of hours.
Once the programme has started, the
programme duration is displayed.
Temperature – 90 °C Adjust the temperature in °C.
Spin Speed - 1400 Adjust the spin speed or activate
(Rinse Hold).
If is selected, the water is not
drained at the end of the washing
cycle and the spin cycle is deactiv-
ated. The laundry remains in the rins-
ing water.
(mains switch) ¡ Switch on
¡ Switch off
Switch the appliance on or off.
Remote Start ¡ Activate
¡ Deactivate
¡ Open the
HomeConnect
menu
→"Remote start", Page35
Buttons en
23
Button Selection More information
Child Lock push 3
sec.
¡ Activate
¡ Deactivate
→"Childproof lock", Page32
Spin Speed Multiple selection Basic settings
Prewash ¡ Activate
¡ Deactivate
Activate or deactivate prewash, e.g.
for washing heavily soiled laundry.
Extra Rinse ¡ Activate
¡ Deactivate
Activate or deactivate an additional
rinse cycle.
Recommended for particularly sensit-
ive skin or in regions with very soft
water.
en Programmes
24
Programmes
9 Programmes
Programmes
Note:The laundry's care labels provide you with additional information about
programme selection. Care symbols on the care labels
Programme Description Max.
load
(kg)
Cottons Wash hard-wearing items made from cotton, linen
or blended fabrics.
Also suitable as a short programme for normally
soiled laundry when you activate SpeedPerfect.
Programme setting:
¡ Max. 90 °C
¡ Max. 1400 rpm
9,0
5,0
1
Eco40-60 Wash items made from cotton, linen or blended
fabrics.
Note:Fabrics which can be washed from 40°C
up to 60°C as per the care symbol can be
washed together.
The washing performance corresponds to the best
possible washing performance class according to
the legal requirements.
For this programme, the washing temperature is
automatically adjusted depending on the load size,
in order to achieve the best possible energy effi-
ciency with the best possible washing result. You
cannot change the washing temperature.
Programme setting:
Note:The temperature cannot be adjusted in this
programme and is set automatically.
¡ Max. - °C
¡ Max. 1400rpm
9,0
Easy Care Wash items made from synthetic or blended fab-
rics.
Programme setting:
¡ Max. 60 °C
¡ Max. 1200 rpm
4,0
Mixed Load Wash items made from cotton, linen, or synthetic or
blended fabrics.
Suitable for lightly soiled laundry.
Programme setting:
¡ Max. 60 °C
4,0
1
SpeedPerfect activated
Programmes en
25
Programme Description Max.
load
(kg)
¡ Max. 1400rpm
Delicates/Silk Wash delicate, washable items made from silk, vis-
cose and synthetic fabrics.
Use a detergent that is suitable for delicates or silk.
Note:Wash especially delicate items or items with
hooks, eyelets or clips in a mesh laundry bag.
Programme setting:
¡ Max. 40 °C
¡ Max. 800rpm
2,0
Wool Hand- or machine-washable items that are made
from wool or contain wool.
To prevent the laundry from shrinking, the drum
moves the items very gently with long pauses.
Use a detergent that is suitable for wool.
Programme setting:
¡ Max. 40 °C
¡ Max. 800rpm
2,0
Rinse Rinse and then spin the laundry, and drain the wa-
ter.
Programme setting: Max. 1400 rpm
–
Spin/Drain Spin and drain the water.
If you only want to drain the water, activate 0. The
laundry is not spun.
Programme setting: Max. 1400 rpm
–
AllergyPlus Wash hard-wearing items made from cotton, linen
or blended fabrics.
Suitable for allergy sufferers and for strict hygiene
requirements.
Note:Once the set temperature has been reached,
it remains constant throughout the entire washing
process.
Programme setting:
¡ Max. 60 °C
¡ Max. 1400rpm
6,5
Shirts Wash non-iron shirts and blouses made from cot-
ton, linen, or synthetic or blended fabrics.
Note:Use the Delicates/Silk programme to wash
shirts and blouses made from silk or delicate fab-
rics.
2,0
1
SpeedPerfect activated
en Programmes
26
Programme Description Max.
load
(kg)
Programme setting:
¡ Max. 60 °C
¡ Max. 800rpm
Sportswear Wash sports and leisure items made from synthetic
fibres, microfibre or fleece.
Use a detergent that is suitable for sports items.
Do not use fabric softener.
Tip:Use the Easy Care programme to wash heavily
soiled laundry.
Programme setting:
¡ Max. 40 °C
¡ Max. 800rpm
2,0
Jeans/Dark
Wash
Wash dark-coloured and colour-intense items made
from cotton or easy-care fabric, e.g. jeans.
Turn laundry inside-out before washing.
Use liquid detergent.
Programme setting:
¡ Max. 40 °C
¡ Max. 1200rpm
4,0
Drum Clean Cleaning and caring for the drum.
Use this programme in the following cases:
¡ Before using the appliance for the first time
¡ If you regularly wash at temperatures of 40°C or
lower
¡ After a prolonged period of non-use
Use washing powder or a detergent that contains
bleach.
Halve the amount of detergent to avoid foaming.
Do not use fabric softener.
Do not use liquid detergent or detergent that is in-
tended for woollens or delicates.
Note:The drum cleaning indicator will flash to re-
mind you if you have not used a programme at
60°C or higher for a long time.
–
Super Quick
15'/30'
Wash items made from cotton, or synthetic or blen-
ded fabrics.
Short programme for small items of lightly soiled
laundry.
The programme duration is approx. 30 minutes.
4,0
1
SpeedPerfect activated
Programmes en
27
Programme Description Max.
load
(kg)
If you wish to reduce the programme duration to 15
minutes, activate SpeedPerfect. The maximum load
is reduced to 2,0kg.
Programme setting:
¡ Max. 40 °C
¡ Max. 1200rpm
1
SpeedPerfect activated
en Accessories
28
Accessories
10 Accessories
Accessories
Use original accessories. These have been made especially for your appliance.
Use Order number
Water inlet hose exten-
sion
Extend the water inlet
hose for cold water or
AquaStop (approx. 2.50
m).
WMZ2381
Fixing brackets Improves the stability of
the appliance.
WMZ2200
Elbow Secure the water outlet
hose in place.
00655300
Liquid detergent insert Measure liquid deter-
gent.
00605740
Platform Install the appliance at a
raised height so that it
can be easily loaded and
unloaded.
WMZPW20W
Laundry
11 Laundry
Laundry
Note:More detailed instructions for
use can be found on www.bosch-
home.com or by scanning the QR
code on the title page of this user
manual.
11.1 Preparing the laundry
ATTENTION!
Objects remaining in the laundry may
damage the laundry and the drum.
▶
Remove all items from any pock-
ets in your laundry before using
the appliance.
▶
To protect your appliance and the
laundry, prepare the laundry be-
forehand.
– Empty any pockets
– Brush sand out of all collars and
pockets
– Close bed covers and cushion
covers
– Close all zips, Velcro fasteners,
hooks and eyes
– Tie cloth belts, apron strings,
etc. together or use a laundry
bag.
– Tie together longer drawstrings,
and tie cords with solid end-
pieces in hoods or trousers
– Remove curtain hooks and lead
strips or use a mesh laundry
bag
– Use a mesh laundry bag for
small items of laundry, such as
children's socks
– Some stubborn or dried-in stains
can be removed by washing
several times
– Wash large and small items of
laundry together
– Do not rub fresh stains but dab
them with soapy water
Detergents and care products en
29
– Separate items of laundry and
shake them out, or observe the
programme description
Detergents and care products
12 Detergents and care
products
Detergents and care products
Notes
¡ More detailed instructions for use
can be found on www.bosch-
home.com or by scanning the QR
code on the title page of this user
manual.
¡ Observe the information on safety
→Page4 and preventing material
damage →Page10.
The manufacturer's instructions for
use and dosage can be found on the
packaging.
Notes
¡ Only use liquid detergents that are
self-flowing
¡ Do not mix different liquid deter-
gents
¡ Do not mix detergent and fabric
softener
¡ Do not use products that have ex-
pired or are highly congealed
¡ Do not use products containing
solvents, caustic agents or volatile
substances (e.g. bleach)
¡ Use dyes sparingly as salt may
damage stainless steel
¡ Do not use bleaching agents in the
appliance
Basic operation
13 Basic operation
Basic operation
Note:You can find further information
in the digital instruction manual by
scanning the QR code in the table of
contents or on www.bosch-
home.com.
13.1 Switching on the appli-
ance
Requirement:The appliance has
been correctly installed and connec-
ted.
→"Installation and connection",
Page12
▶
Press .
The switch-on process takes a few
seconds.
Note:The lighting for the drum goes
out automatically.
13.2 Setting a programme
1. Turn the programme selector and
set the required programme.
→"Programmes", Page24
2. If necessary, adjust the pro-
gramme settings →Page29.
13.3 Adjusting the pro-
gramme settings
Requirement:A programme has
been set.
→"Setting a programme", Page29
▶
Adjust the programme settings.
→"Buttons", Page22
Note:The programme settings are
not saved permanently for the pro-
gramme.
13.4 Loading laundry
Note:To prevent creasing, take note
of the maximum load for the
→"Programmes", Page24.
Requirement:The laundry is pre-
pared.
→"Laundry", Page28
1. Open the door.
Make sure that the drum is empty.
2. Place the laundry in the drum.
en Basic operation
30
3. Close the door.
Ensure that there is no laundry
trapped in the door.
13.5 Using a measuring aid
for liquid detergent
If you order the measuring aid as an
accessory, you must use the measur-
ing aid.
1. Pull out the detergent drawer.
2. Press down on the insert and re-
move the detergent drawer.
3. Insert the measuring aid.
4. Insert the detergent drawer.
13.6 Use the measuring aid
for liquid detergent
To add liquid detergent, you can use
a measuring aid in the detergent
drawer.
1. Pull out the detergent drawer.
2. Slide the measuring aid forwards.
3. Fold the measuring aid down and
click it into place.
4. Push in the detergent drawer.
13.7 Adding detergent and
care product
Notes
¡ Do not use the measuring aid for
liquid detergent for gel detergents,
washing powder, or if Prewash or
"Ready in" time are activated.
¡ Observe the information about de-
tergents and care products
→Page29.
1. Pull out the detergent drawer.
2. Pour in detergent.
→"Detergent drawer", Page18
3. If required, add the care product.
4. Push in the detergent drawer.
Basic operation en
31
13.8 Starting the programme
Note:If you want to change the time
until the programme ends, set the
"Ready in" time first.
▶
Press Start/Reload .
a The drum rotates and load detec-
tion takes place. This can take up
to 2 minutes, after which water
enters the drum.
a The display shows either the pro-
gramme duration or the "Ready in"
time.
a After the programme has ended,
the display shows: -0- .
13.9 Soaking laundry
Note:No additional detergent is re-
quired. The washing solution is then
used for washing.
1. Start the programme.
2. To pause the programme, after ap-
prox. 10 minutes, press Start/Re-
load .
3. To resume the programme, after
the desired soaking time, press
Start/Reload .
13.10 Adding laundry
1. Press Start/Reload .
The appliance pauses.
Note:If appears, it is not pos-
sible to add laundry.
When goes out, it is possible to
add laundry.
2. Open the appliance door.
3. Add or remove laundry.
4. Close the appliance door.
5. Press Start/Reload .
13.11 Cancelling the pro-
gramme
1. Press Start/Reload .
2. Open the appliance door.
The appliance door remains
locked for safety reasons if the
temperature and water levels are
high.
– If the temperature is high, start
the Rinse programme.
– If the water level is high, start
the Spin programme or select a
suitable programme for draining.
→"Programmes", Page24
3.
Remove the laundry →Page31.
13.12 Resuming the pro-
gramme when the pro-
gramme status is Rinse
Hold
1. Start the Spin programme or se-
lect a suitable programme for
draining.
→"Programmes", Page24
2. Press Start/Reload .
13.13 Unloading the laundry
1. Open the appliance door.
2. Remove the laundry.
13.14 Switching off the appli-
ance
1. Press .
2. Turn off the tap.
en Childproof lock
32
3. Wipe the rubber gasket dry and re-
move any foreign objects.
4. Leave the appliance door and de-
tergent drawer open so that resid-
ual water can evaporate.
Childproof lock
14 Childproof lock
Childproof lock
Secure your appliance against being
operated unintentionally using the
controls.
14.1 Activating the childproof
lock
▶
Press and hold the two Child Lock
push 3 sec. buttons for approx.
3seconds.
a The display shows .
a The controls are locked.
a The childproof lock remains active
even after the appliance has been
switched off.
14.2 Deactivating the child-
proof lock
Requirement:To deactivate the
childproof lock, the appliance must
be switched on.
▶
Press and hold the two Child Lock
push 3 sec. buttons for approx.
3seconds.
So that the programme currently
running is not cancelled, the pro-
gramme selector must be set to
the initial programme.
a goes out in the display.
HomeConnect
15 HomeConnect
HomeConnect
This appliance is network-capable.
Connecting your appliance to a mo-
bile device lets you control its func-
tions via the HomeConnect app, ad-
just its basic settings and monitor its
operating status.
Note:You can find further information
in the digital instruction manual by
scanning the QR code in the table of
contents or on www.bosch-
home.com.
The HomeConnect services are not
available in every country. The avail-
ability of the HomeConnect function
depends on the availability of
HomeConnect services in your coun-
try. You can find information about
this at: www.home-connect.com.
¡ →"Connecting the appliance to a
WLAN home network (Wi-Fi) with
WPS function", Page33
¡ →"Connecting the appliance to a
WLAN home network (Wi-Fi)
without WPS function", Page33
The HomeConnect app guides you
through the entire login process. Fol-
low the instructions in the HomeCon-
nect app to configure the settings.
Tips
¡ Please consult the documents sup-
plied by HomeConnect.
¡ Please also follow the instructions
in the HomeConnect app.
Notes
¡ Please note the safety precautions
in this instruction manual and
make sure that they are also ob-
HomeConnect en
33
served when operating the appli-
ance via the HomeConnect app.
→"Safety", Page4
¡ Operating the appliance on the ap-
pliance itself always takes priority.
During this time it is not possible
to operate the appliance using the
HomeConnect app.
15.1 Connecting the appli-
ance to a WLAN home
network (Wi-Fi) with
WPS function
Requirements
¡ Your router has a WPS function.
¡ Wi-Fi is activated on the router.
¡ The Wi-Fi basic setting is activated
on the appliance.
→"Activating Wi-Fi on the appli-
ance", Page34
¡ The appliance receives signals
from the WLAN home network (Wi-
Fi) at its installation location.
¡ The HomeConnect app is installed
on your mobile device.
1. Press and hold Remote Start for
at least 3seconds.
a The display shows Aut.
2. Press Start/Reload .
3. Press the WPS button on the
router within the next 2minutes.
Take note of the information in the
documents for your router.
a flashes on the display.
a The device connects to the Wi-Fi
home network.
a If the display shows con and
lights up permanently, the appli-
ance is connected to the Wi-Fi
home network.
4. If the appliance is not connected
to the Wi-Fi home network, the dis-
play shows Err .
‒ Check whether the appliance is
within the range of the Wi-Fi
home network.
‒ Reconnect the appliance to the
Wi-Fi home network with WPS
function.
5. Connect the appliance to the
Home Connect app. →Page34
15.2 Connecting the appli-
ance to a WLAN home
network (Wi-Fi) without
WPS function
If your router does not have a WPS
function, you can connect the appli-
ance to your WLAN home network
(Wi-Fi) manually.
Requirements
¡ Wi-Fi is activated on the router.
¡ The Wi-Fi basic setting is activated
on the appliance.
→"Activating Wi-Fi on the appli-
ance", Page34
¡ The appliance receives signals
from the WLAN home network (Wi-
Fi) at its installation location.
¡ The HomeConnect app is installed
on your mobile device.
1. Press and hold Remote Start for
at least 3seconds.
a The display shows Aut.
2. Set the programme to position2.
a The display shows SAP .
3. Press Start/Reload .
a flashes on the display.
a The appliance now sets up its own
Wi-Fi home network with the name
(SSID) HomeConnect.
4. Call up the Wi-Fi settings on the
mobile device.
en HomeConnect
34
Connect the mobile device to the
HomeConnect Wi-Fi network and
enter the Wi-Fi password (key)
HomeConnect.
a Your mobile device connects to
the appliance. The connection pro-
cess may take up to 60seconds.
5. Open the HomeConnect app on
your mobile device and carry out
the steps in the app.
6. In the HomeConnect app, enter
the network name (SSID) and
password (key) for your home net-
work.
7. Carry out the steps in the
HomeConnect app to connect the
appliance.
a If the display shows con and
lights up permanently, the appli-
ance is connected to the Wi-Fi
home network.
8. If the appliance is not connected
to the Wi-Fi home network, the dis-
play shows Err .
‒ Check whether the appliance is
within the range of the Wi-Fi
home network.
‒ Reconnect the appliance to the
Wi-Fi home network with WPS
function.
9. Connect the appliance to the
Home Connect app →Page34.
15.3 Connecting the appli-
ance to the HomeCon-
nect app
Requirements
¡ The appliance is connected to the
WLAN home network (Wi-Fi).
¡ The HomeConnect app is open
and you have logged on.
1. Set the programme to position3.
a The display shows APP.
2. Press Start/Reload .
a The appliance connects to the
HomeConnect app.
3. Once your appliance is displayed
in the HomeConnect app, carry
out the last steps in the
HomeConnect app.
a If the display shows con , the ap-
pliance is connected to the
HomeConnect app.
15.4 Activating Wi-Fi on the
appliance
Note:When Wi-Fi is activated, the en-
ergy consumption increases in com-
parison to the values specified in the
consumption value table.
1. Press and hold Remote Start for
approx. 3 seconds.
2. Set the programme to position 4.
a The display shows Con .
3. Press Start/Reload repeatedly
until the display shows On .
a Wi-Fi is activated.
Note:If Wi-Fi is activated, the appli-
ance will not switch itself off automat-
ically.
15.5 Deactivating Wi-Fi on the
appliance
1. Press and hold Remote Start for
at least threeseconds.
2. Set the programme to position 4.
a The display shows Con .
3. Press Start/Reload repeatedly
until the display shows OFF .
a Wi-Fi is deactivated.
Note:The connection is automatically
re-established when the Wi-Fi is
switched back on.
HomeConnect en
35
15.6 Resetting the appliance
network settings
1. Press and hold Remote Start for
at least 3seconds.
2. Set the programme to position5.
a The display shows rES.
3. Press Start/Reload .
a The display shows YES .
4. Press Start/Reload .
a The network settings are reset.
a If End is shown on the display, the
network settings are reset.
15.7 Remote start
Enable the appliance for remote start
via the HomeConnect app.
Activating remote start
Notes
¡ Remote start is deactivated for
safety reasons in the following
circumstances:
– Open the appliance door.
– Press Start/Reload .
– Press Remote Start .
– Switch off the appliance.
– Following a power cut.
¡ For safety reasons, remote start
cannot be activated if the appli-
ance door is open.
Requirements
¡ The appliance is connected to your
Wi-Fi home network.
¡ The appliance is connected to the
HomeConnect app.
¡ A programme is selected.
▶
Press Remote Start .
If you press and hold the button
for at least 3seconds, the
HomeConnect menu opens.
If you briefly press the button, the
appliance is enabled for remote
start via the HomeConnect app.
If you open the appliance door, the
function is automatically deactiv-
ated.
a Remote Start lights up.
Note:To deactivate the function,
press Remote Start .
15.8 Remote diagnostics
Customer Service can use Remote
Diagnostics to access your appliance
if you contact them, have your appli-
ance connected to the HomeCon-
nect server and if Remote Dia-
gnostics is available in the country in
which you are using the appliance.
Tip:For further information and de-
tails about the availability of Remote
Diagnostics in your country, please
visit the service/support section of
your local website: www.home-con-
nect.com
15.9 Data protection
Please see the information on data
protection.
The first time your appliance is
registered on a home network
connected to the Internet, your
appliance will transmit the following
types of data to the HomeConnect
server (initial registration):
¡ Unique appliance identification
(consisting of appliance codes as
well as the MAC address of the
Wi-Fi communication module in-
stalled).
¡ Security certificate of the Wi-Fi
communication module (to ensure
a secure data connection).
¡ The current software and hardware
version of your appliance.
¡ Status of any previous reset to
factory settings.
en Basic settings
36
This initial registration prepares the
HomeConnect functions for use and
is only required when you want to
use the HomeConnect functions for
the first time.
Note:Please note that the
HomeConnect functions can only be
utilised with the HomeConnect app.
Information on data protection can be
retrieved in the HomeConnect app.
Basic settings
16 Basic settings
Basic settings
You can configure the appliance to
meet your needs.
Note:You can find further information
in the digital instruction manual by
scanning the QR code in the table of
contents or on www.bosch-
home.com.
Cleaning and servicing
17 Cleaning and servi-
cing
Cleaning and servicing
To keep your appliance working effi-
ciently for a long time, it is important
to clean and maintain it carefully.
Note:You can find further information
in the digital instruction manual by
scanning the QR code in the table of
contents or on www.bosch-
home.com.
17.1 Cleaning the drum
CAUTION
Risk of injury!
Permanently washing at low temper-
atures and a lack of ventilation for
the appliance may damage the drum
and cause injury.
▶
Regularly run a programme for
cleaning the drum or wash at tem-
peratures of at least 60°C.
▶
Leave the appliance to dry after
every operation with the door
open, and leave the detergent
drawer to dry.
▶
Run the Drum Clean programme
without laundry and using all-pur-
pose washing powder.
17.2 Cleaning the detergent
drawer
1. Pull out the detergent drawer.
2. Press down on the insert and re-
move the detergent drawer.
3. Pull out the insert upwards.
Cleaning and servicing en
37
4. Clean the detergent drawer and in-
sert with water and a brush, and
then dry them.
5. Fit the insert and click it into place.
6. Clean the opening for the deter-
gent drawer.
7. Push in the detergent drawer.
17.3 Cleaning the drain pump
Clean the drain pump in the event of
faults, e.g. blockages or rattling
noises.
Emptying the drain pump
1. Turn off the water tap.
2. Switch off the appliance.
3. Disconnect the appliance's mains
plug from the power supply.
4. Open and remove the service flap.
1
2
5. Slide a sufficiently large container
under the opening.
en Cleaning and servicing
38
6. Take the drain hose out of the
holder.
7.
CAUTION-Risk of scalding!
When you wash at high temperat-
ures, the detergent solution gets
hot.
▶
Do not touch the hot detergent
solution.
To allow the detergent solution to
flow out into the container, remove
the sealing cap.
8. Firmly press on the sealing cap.
9. Insert the drain hose into the
holder.
Cleaning the drain pump
Requirement:The drain pump is
empty. →Page37
1. Since water may remain in the
drain pump, unscrew the pump
cap carefully.
‒ The filter insert in the pump
housing may become stuck due
to coarse particles of dirt.
Loosen the dirt and remove the
filter insert.
Cleaning and servicing en
39
2. Clean the interior, the thread on
the pump cap and the pump hous-
ing.
The pump cap is comprised of two
parts which can be taken apart for
cleaning.
3. Ensure that both impellers can
turn.
4. Insert the pump cap.
‒ Ensure that the parts of the
pump cap are correctly as-
sembled.
5. Screw the pump cap as far as it
will go.
90°
The handle on the pump cap must
be in a vertical position.
6. Insert and close the service flap.
2
1
17.4 Cleaning the intake
opening in the rubber
gasket
Regularly check the intake opening
in the rubber gasket for any block-
ages and clean the intake opening.
1. Open the appliance door.
en Cleaning and servicing
40
2. Remove any blockages from the
intake opening.
Note:Do not use any sharp or poin-
ted objects.
Troubleshooting en
41
Troubleshooting
18 Troubleshooting
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained specialist
staff.
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault Cause and troubleshooting
The display goes out
and Start/Reload
flashes.
Energy-saving mode is active
▶
Press any button.
a The symbol lights up again.
"E:30 / -80" Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump", Page37
The water outlet hose is connected too high.
▶
Install the water outlet hose at a maximum height of
1 metre.
Pump cover is not correctly assembled.
▶
Correctly assemble the pump cover.
Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
▶
Reduce the amount of detergent for the next wash-
ing cycle with the same load.
Unapproved extension installed on the water drain
hose.
▶
Remove any unapproved extensions from the water
hose. Connecting the appliance
en Troubleshooting
42
Fault Cause and troubleshooting
"E:30 / -80" The pump cap is not fully screwed in.
▶
Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap
must be in a vertical position.
"E:36 / -25 / -26" Drain pump is blocked.
▶
→"Cleaning the drain pump", Page37
"E:38 / -25 / -26" Drain pump is blocked.
▶
→"Cleaning the drum", Page36
if the fault is displayed again,
▶
→"Cleaning the drain pump", Page37
Inlet opening of the rubber gasket is blocked.
▶
→"Cleaning the intake opening in the rubber gas-
ket", Page39
The water pressure is low.
No remedial action possible.
The filters in the water inflow are blocked.
▶
Clean the filters in the water inflow.
The tap is turned off.
▶
Turn on the tap.
The water inlet hose is kinked or jammed.
▶
Ensure that the water inlet hose is not kinked or
jammed.
Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
▶
Reduce the amount of detergent for the next wash-
ing cycle with the same load.
lights up. The temperature is too high.
▶
Wait until the temperature has dropped.
▶
→"Cancelling the programme", Page31
Water level is too high.
▶
Start the Drainprogramme.
Laundry is caught in the door.
1. Open the door again.
2. Remove any trapped laundry.
3. Close the door.
4. Press Start/Reload to start the programme.
Troubleshooting en
43
Fault Cause and troubleshooting
flashes. Door is not closed.
1. Close the door.
2. Press Start/Reload to start the programme.
All other error codes. Malfunction
▶
Call the after-sales service.
→"Customer Service", Page51
"E:30/-20" Solenoid valve defective.
▶
Call the after-sales service.
→"Customer Service", Page51
Detergent dosage is too high.
▶
Reduce the amount of detergent for the next wash-
ing cycle with the same load.
Additional water is added.
▶
Do not add any extra water to the appliance while it
is operating.
The appliance is not
working.
The mains plug of the power cord is not plugged in.
▶
Connect the appliance to the power supply.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other
appliances are working.
The programme does
not start.
You have not pressedStart/Reload .
▶
Press Start/Reload .
Door is not closed.
1. Close the door.
2. Press Start/Reload to start the programme.
Childproof lock is activated.
▶
→"Deactivating the childproof lock", Page32
- Finish in + is activated.
▶
Check whether - Finish in + is activated.
→"Buttons", Page22
Laundry is caught in the door.
1. Open the door again.
2. Remove any trapped laundry.
3. Close the door.
4. Press Start/Reload to start the programme.
en Troubleshooting
44
Fault Cause and troubleshooting
The door cannot
beopened.
is activated.
▶
Continue the programme by selecting Spin or
Drain and pressing Start/Reload .
→"Resuming the programme when the programme
status is Rinse Hold", Page31
The temperature is too high.
▶
Wait until the temperature has dropped.
▶
→"Cancelling the programme", Page31
Water level is too high.
▶
Start the Drainprogramme.
Power failure.
▶
Open the door using the emergency release.
→"Emergency release", Page50
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump", Page37
is activated.
▶
Continue the programme by selecting Spin or
Drain and pressing Start/Reload .
→"Resuming the programme when the programme
status is Rinse Hold", Page31
The water outlet hose is connected too high.
▶
Install the water outlet hose at a maximum height of
1 metre.
Pump cover is not correctly assembled.
▶
Correctly assemble the pump cover.
Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
▶
Reduce the amount of detergent for the next wash-
ing cycle with the same load.
Unapproved extension installed on the water drain
hose.
Troubleshooting en
45
Fault Cause and troubleshooting
The water is not drain-
ing.
▶
Remove any unapproved extensions from the water
hose. Connecting the appliance
Water is not flowing
in. Detergent is not
being dispensed.
You have not pressedStart/Reload .
▶
Press Start/Reload .
The filters in the water inflow are blocked.
▶
Clean the filters in the water inflow.
The tap is turned off.
▶
Turn on the tap.
The water inlet hose is kinked or jammed.
▶
Ensure that the water inlet hose is not kinked or
jammed.
The spin cycle runs
several times.
The unbalanced load detection system eliminates an
imbalance by repeatedly redistributing the laundry.
▶
Not a fault – no action required.
Note:When loading, where possible, place large and
small items of laundry together in the drum. Different
sized items of laundry distribute themselves better
during the spin cycle.
The programme dura-
tion changes during
the wash cycle.
The programme operation is optimised electronically.
This may change the programme duration.
▶
Not a fault – no action required.
The unbalanced load detection system eliminates an
imbalance by repeatedly redistributing the laundry.
▶
Not a fault – no action required.
Note:When loading, where possible, place large and
small items of laundry together in the drum. Different
sized items of laundry distribute themselves better
during the spin cycle.
Foam detection system switches on a rinse cycle if
foam build-up is too high.
▶
Not a fault – no action required.
No water is visible in
the drum.
Water is below the visible area.
▶
Not a fault – no action required.
▶
Do not add any extra water to the appliance while it
is operating.
Drum jerks after the
programme starts.
This is caused by an internal motor test.
▶
Not a fault – no action required.
Residual water is
present in the com-
partment .
Insert in compartment is blocked.
▶
→"Cleaning the detergent drawer", Page36
en Troubleshooting
46
Fault Cause and troubleshooting
Vibrations and move-
ment of the appliance
whilst spinning.
Appliance is not correctly aligned.
▶
Aligning the appliance
The appliance feet are not fixed.
▶
Secure the appliance feet. Aligning the appliance
Transit bolts have not been removed.
▶
Removing the transit bolts
Drum rotates, water
does not flow in.
Load detection is active.
▶
Not a fault – no action required.
Note:The load detection can take up to two minutes.
Heavy foam build-up Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
▶
Reduce the amount of detergent for the next wash-
ing cycle with the same load.
High spin speed not
reached.
A low spin speed is selected.
▶
The next time you run a wash cycle, set a higher
spin speed.
Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.
▶
Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶
Start the Spinprogramme.
The spin programme
does not start.
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.
▶
Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶
Start the Spinprogramme.
Troubleshooting en
47
Fault Cause and troubleshooting
Rushing, hissing
noise.
Water is flushed under pressure into the detergent
drawer.
▶
Not a fault – normal operating noise.
Loud noises during
the spin cycle.
Appliance is not correctly aligned.
▶
Aligning the appliance
The appliance feet are not fixed.
▶
Secure the appliance feet. Aligning the appliance
Transit bolts have not been removed.
▶
Removing the transit bolts
Banging noises, rat-
tling in the drain
pump.
Foreign bodies have got into the drain pump.
▶
→"Cleaning the drain pump", Page37
Slurping, rhythmical
suction noise.
The drain pump is active, the detergent solution is
pumped out.
▶
Not a fault – normal operating noise.
Creasing. The spin speed is too high.
▶
The next time you run a wash cycle, set a lower
spin speed.
The load is too large.
▶
The next time you run a wash cycle, reduce the
amount of laundry being loaded.
The wrong programme is selected for the type of fab-
ric.
▶
Select the programmes that are suitable for the
type of fabric.
Detergent or fabric
softener drips off the
seal and collects on
the door or in the seal
fold.
Too much detergent/fabric softener in the detergent
drawer.
▶
When dosing liquid detergent and fabric softener,
observe the marking in the detergent drawer and
do not dose above this.
The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.
A low spin speed is selected.
▶
The next time you run a wash cycle, set a higher
spin speed.
▶
Start the Spinprogramme.
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
en Troubleshooting
48
Fault Cause and troubleshooting
The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.
The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.
▶
Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶
Start the Spinprogramme.
Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.
▶
Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶
Start the Spinprogramme.
Detergent residue on
the damp washing.
Detergents may contain water-insoluble substances
that deposit on the laundry.
▶
Start the Rinseprogramme.
Detergent residue on
the dry laundry.
Detergents may contain water-insoluble substances
that deposit on the laundry.
▶
Brush out the laundry after washing and drying.
HomeConnect is not
working correctly.
Different causes are possible.
▶
Go to www.home-connect.com.
No connection to the
home network.
Wi-Fi is switched off.
▶
→"Activating Wi-Fi on the appliance", Page34
Wi-Fi is activated but a connection to your home net-
work cannot be established.
1. Ensure that the home network is available.
2. Reconnect the appliance to the home network.
→"Connecting the appliance to a WLAN home net-
work (Wi-Fi) with WPS function", Page33
→"Connecting the appliance to a WLAN home net-
work (Wi-Fi) without WPS function", Page33
Water is leaking out at
the water inlet hose.
Water inlet hose is not correctly/securely connected.
1. Connect the water supply hose correctly. Connect-
ing the water inlet hose
2. Tighten the screw connection.
Water is leaking out at
the water outlet hose.
The water outlet hose is damaged.
▶
Replace the damaged water outlet hose.
Water outlet hose is not connected correctly.
Troubleshooting en
49
Fault Cause and troubleshooting
Water is leaking out at
the water outlet hose.
▶
Connect the water outlet hose correctly. Water out-
let connection types
Odours have formed
in the appliance.
Humidity and detergent residue may promote the
formation of bacteria.
▶
→"Cleaning the drum", Page36
▶
If you are not using the appliance, leave the door
and detergent drawer open so that residual water
can evaporate.
en Transportation, storage and disposal
50
18.1 Emergency release
Releasing the door
Requirement:The drain pump is
empty. →Page37
1. ATTENTION! Escaping water may
cause material damage.
▶
Do not open the door if you can
see water through the glass.
Pull the emergency release down-
wards with a tool and release.
a The door lock is released.
2. Insert the maintenance flap and
lock it into place.
3. Close the maintenance flap.
Transportation, storage and disposal
19 Transportation, stor-
age and disposal
Transportation, storage and disposal
You can find out here how to prepare
your appliance for transportation and
storage. You will also find out how to
dispose of old appliances.
19.1 Removing the appliance
Note:More detailed instructions for
use can be found on www.bosch-
home.com or by scanning the QR
code on the title page of this user
manual.
1. Turn off the water tap.
2. Empty the water inlet hose.
3. Switch off the appliance.
4. Unplug the appliance's mains plug.
5. Drain the water.
→"Cleaning the drain pump",
Page37
6. Detach the hoses.
19.2 Inserting the transit
bolts
Secure the appliance for transporta-
tion using transit bolts in order to pre-
vent damage.
1. Use a screwdriver to remove the 4
cover caps.
Keep the cover caps.
2. Install the 4 transit bolts. Refer to
the description Removing the
transit bolts for this and proceed in
reverse order.
19.3 Using the appliance
again
▶
For further information, see
→"Installation and connection",
Page12 and
→"Before using for the first time",
Page19.
Customer Service en
51
19.4 Disposing of old appli-
ance
Valuable raw materials can be re-
used by recycling.
WARNING
Risk of harm to health!
Children can lock themselves in the
appliance, thereby putting their lives
at risk.
▶
Do not install the appliance behind
a door as this may obstruct the ap-
pliance door or prevent it from
opening.
▶
With redundant appliances, unplug
the power cord. Then cut through
the cord and damage the lock on
the appliance door beyond repair
so that the appliance door will no
longer close.
1. Unplug the appliance from the
mains.
2. Cut through the power cord.
3. Dispose of the appliance in an en-
vironmentally friendly manner.
Information about current disposal
methods are available from your
specialist dealer or local authority.
This appliance is la-
belled in accordance
with European Directive
2012/19/EU concerning
used electrical and elec-
tronic appliances (waste
electrical and electronic
equipment - WEEE).
The guideline determ-
ines the framework for
the return and recycling
of used appliances as
applicable throughout
the EU.
Customer Service
20 Customer Service
Customer Service
If you have any queries on use, are
unable to rectify faults on the appli-
ance yourself or if your appliance
needs to be repaired, contact Cus-
tomer Service.
Function-relevant genuine spare parts
according to the corresponding Eco-
design Order can be obtained from
Customer Service for a period of at
least 10 years from the date on
which your appliance was placed on
the market within the European Eco-
nomic Area.
Note:Under the terms of the manu-
facturer's warranty the use of Cus-
tomer Service is free of charge.
Detailed information on the warranty
period and terms of warranty in your
country is available from our after-
sales service, your retailer or on our
website.
If you contact Customer Service, you
will require the product number (E-
Nr.) and the production number (FD)
of your appliance.
The contact details for Customer Ser-
vice can be found in the enclosed
Customer Service directory or on our
website.
20.1 Product number (E-Nr.)
and production number
(FD)
You can find the product number (E-
Nr.) and the production number (FD)
on the appliance's rating plate.
Depending on the model, the rating
plate is located:
¡ On the inside of the door.
¡ On the inside of the maintenance
flap.
¡ On the rear of the appliance.
en Customer Service
52
Make a note of your appliance's de-
tails and the Customer Service tele-
phone number to find them again
quickly.
Consumption values en
53
Consumption values
21 Consumption values
Consumption values
The following information is provided in accordance with the EU Ecodesign
Regulation. The values given for programs other than the Eco40-60 are indicat-
ive only and were determined in accordance with the applicable standard
EN60456.
Programme Load
(kg)
Pro-
gramm
e dura-
tion
(h:min)
1
Energy
con-
sump-
tion
(kWh/
cycle)
1
Water
con-
sump-
tion (l/
cycle)
1
Max-
imum
temper-
ature
(°C) 5
mins
1
Spin
speed
(rpm)
1
Resid-
ual
mois-
ture
(%)
1
Eco40-60
2
9,0 3:44 0,940 65,0 43 1400 53,00
Eco40-60
2
4,5 2:53 0,340 49,0 29 1400 53,00
Eco40-60
2
2,5 2:53 0,190 34,0 25 1400 53,00
Cot-
tons20°C
9,0 3:28 0,450 93,0 24 1400 53,00
Cot-
tons40°C
9,0 3:28 1,200 93,0 44 1400 53,00
Cot-
tons60°C
9,0 3:34 2,000 93,0 62 1400 53,00
Cot-
tons40°C +
Prewash
9,0 3:58 1,270 100,0 44 1400 53,00
Easy
Care40°C
4,0 2:30 0,770 56,0 43 1200 29,00
Mixed
Load40°C
4,0 1:03 0,640 43,0 41 1400 52,00
Wool30°
C
2,0 0:41 0,200 40,0 24 800 32,00
1
Due to the influence of water pressure, hardness and inlet temperature, am-
bient temperature, type, amount and soiling of laundry, detergent used, fluc-
tuations in the power supply and the selected additional functions, the actual
values may deviate from the stated values.
2
Test programme in accordance with the EU Ecodesign Directive and the EU
Energy Labelling Regulation with cold water (15°C).
en Technical specifications
54
Technical specifications
22 Technical specifica-
tions
Technical specifications
Appliance height 84,8cm
Appliance width 59,8cm
Appliance depth 63,2cm
Weight 72,3kg
1
Maximum load 9,0kg
Mains voltage 220-240V,
50Hz
Minimum in-
stallation protec-
tion
10A
Nominal power 2300W
Power consump-
tion
¡ Off mode:
0,10 W
¡ Left-on mode:
0,50W
¡ Time until the
networked
standby mode
is set (Wi-Fi):
5mins
¡ Networked
standby mode
(Wi-Fi): 1,50W
Water pressure ¡ Minimum:
100kPa
(1bar)
¡ Maximum:
1000kPa
(10bar)
Length of the wa-
ter inlet hose
150cm
Length of the wa-
ter outlet hose
150cm
Length of the
power cable
210cm
1
Depending on the appliance spe-
cifications
This product contains light sources
from energy efficiency class F. These
light sources are available as a spare
part and must only be replaced by
trained specialist staff.
You can find more information about
your model online at https://
eprel.ec.europa.eu/
1
. This web ad-
dress is linked to the official EU
EPREL product database. Please
then follow the instructions on
searching for models. The model
identifier is made up of the charac-
ters before the slash in the product
number (E-Nr.) on the rating plate. Al-
ternatively, you can also find the
model identifier in the first line of the
EU energy label.
Declaration of Conformity
23 Declaration of Con-
formity
Declaration of Conformity
Robert Bosch Hausgeräte GmbH
hereby declares that the appliance
with Home Connect functionality con-
forms to the basic requirements and
other relevant provisions of Directive
2014/53/EU.
A detailed RED Declaration of Con-
formity can be found online at
www.bosch-home.com among the
additional documents on the product
page for your appliance.
Hereby, Robert Bosch Hausgeräte
GmbH declares that the appliance
with HomeConnect functionality is in
compliance with relevant statutory re-
quirements.
1
Only applies to countries in the European Economic Area
Declaration of Conformity en
55
A detailed Declaration of Conformity
can be found online at www.bosch-
home.co.uk among the additional
documents on the product page for
your appliance.
2.4 GHz band (2400–2483.5MHz):
Max. 100mW
5 GHz band (5150–5350MHz +
5470–5725MHz): Max. 100mW
BE BG CZ DK DE EE IE EL ES
FR HR IT CY LI LV LT LU HU
MT NL AT PL PT RO SI SK FI
SE NO CH TR IS UK (NI)
5GHz WLAN (Wi-Fi): For indoor use only.
AL BA MD ME MK RS UK UA
5GHz WLAN (Wi-Fi): For indoor use only.
Thank you for buying a
Bosch Home Appliance!
Register your new device on MyBosch now and profit directly from:
• Expert tips & tricks for your appliance
• Warranty extension options
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• Easy access to Bosch Home Appliances Service
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Looking for help?
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Expert advice for your Bosch home appliances, help with problems
or a repair from Bosch experts.
Find out everything about the many ways Bosch can support you:
www.bosch-home.com/service
Contact data of all countries are listed in the attached service direct-
ory.
*9001601110*
9001601110 (010819)
en
Robert Bosch Hausgeräte GmbH
Carl-Wery-Straße 34
81739 München
GERMANY
www.bosch-home.com
Valid within Great Britain:
Imported to Great Britain by
BSH Home Appliances Ltd.
Grand Union House
Old Wolverton Road
Wolverton, Milton Keynes
MK12 5PT
United Kingdom
