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6
The air purifier is
running but the air
quality does not
improve
If in SMART mode, closely monitor the difference in
air quality levels within the Wellbeing App for next 20
minutes – if you do not see any improvement of the
air quality values in the Wellbeing App during this
period then follow the step below.
Change to MANUAL mode and adjust the fan speed
to a higher level to see if this helps resolve the issue.
If you still do not see any improvement, please try the
step below.
Try and close any open doors OR windows to the
outside of the room and rerun the unit at the highest
fan speed for 20 minutes. If this resolves the issue,
we recommend that you operate the unit in this
sealed environment as much as possible, till the air
quality outside (or in other rooms) is also at a good
level.
If the unit is placed in
a room larger t h a n
the recommended
size, it will take longer
for the air quality to
improve – please be
patient and maintain
the unit at the highest
speed feasible.
The unit comes with
multiple filters –
please ensure you
have the appropriate
filters to tackle the
pollutant you seek to
remove.
7
The air purifier
produces or emits
a strange smell
The first time you run the unit, you may perceive a
plastic, glue or paint smell – especially near the air
outlet grill – this is unavoidable in some cases (like
the ‘new car smell’) but should disappear quickly.
If you perceive a burning smell, please disconnect the
unit and contact AEG authorized service center for
further support.
Always ensure that
the filters are
covered in
appropriate
packaging while
stored away
between uses.
8
I am unable to
onboard the air
purifier to the App
If you are unable to onboard the unit and connect it
to the Wellbeing App after a couple of attempts
following the steps in the Wellbeing App and FAQ,
then the best course of action is to contact an AEG
authorized service center for support.
The WiFi chip in the
unit operates only at
2.4Ghz so please
ensure your home
WiFi is operating at
this bandwidth.
9
I have another
issue not listed
here OR none of
the above steps
have helped
resolve the
issue
You can search for more troubleshooting and FAQ
guides on our website OR the Wellbeing App under
the product information pages, or directly contact
AEG authorized service center for support. Thank
you!
Please have at hand
the unit’s PNC and
SERIAL number.
19
www.aeg.com
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