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32 TROUBLESHOOTING
Faults
If there is a problem with the oven and/or
grill, please:
• Check the points listed below before calling
for service. It may be possible to avoid a call
by fixing the problem yourself – and so
continue cooking.
• For cooking problems refer to “Dealing with
cooking problems”.
NOTE: We may charge for service even in the guarantee
period if your problem is due to the causes listed below.
Data Plate
When you need information, service or spare parts
please be prepared to tell us the:
• Model number
• Serial number
These are shown on the data plate. The data plate is
visible when the oven or grill door is open.
If you need more information, please contact the
Customer Care Centre on 13 13 49 (Australia – Centre
is open 8.00am – 5.00pm Monday – Friday Eastern
Standard Time) or
0800 10 66 10 (New Zealand – Centre is open 8.00am –
5.00pm Monday – Friday).
If you have a warranty or spare parts enquiry, you should
call the number listed on the back page.
PROBLEM POSSIBLE CAUSE
Oven or grill
not working
• Time of day not set.
• Power not turned on.
• Gas supply turned off or LPG
bottle empty.
• Controls are incorrectly set.
• Household fuse has blown or
power supply is off.
NOTE: If the household fuse
continues to blow, call the Customer
Care Centre.
Oven light
not working
• Lamp blown or loose in socket.
• Household fuse has blown.
NOTE: If the household fuse
continues to blow, call the Customer
Care Centre.
PROBLEM POSSIBLE CAUSE
Oven not
heating enough
• Foil or trays on bottom of oven.
• Timer is in “AUTO” mode. (Refer to
timer operating instructions)
• Household fuse has blown.
• Oven not pre-heated - Pre-heat
oven for 30 minutes
NOTE: If the household fuse continues
to blow, call the Customer Care Centre.
Oven not
working
• Gas supply turned off or LPG
bottle empty.
• The oven safety shutdown has
enacted. Reset the controls, wait 90
seconds and then re-start the oven.
NOTE: If safety shutdown persists,
call the Customer Care Centre.
Timer flashing
on display
• Power failure or interruption.
NOTE: Reset time of day and any
cooking functions you were using.
(Refer to TIMER operating instructions)
Appliance
smoking
when first used
• Protective oils being removed.
Door cannot
be replaced
after removal
• Stirrup not engaged properly.
Excessive heat
or condensation
on control panel
or knobs
• Check cooling fan is working by
feeling for air movement at top of
oven door. If no air movement is
detected, call the Customer
Care Centre.
Hot air blowing
from above
the door
• The oven is located under the control
panel. When the oven is on, the air
passes through this vent. This venting
is necessary for proper air circulation
in the oven and good baking results.
Do not block oven vent.
Shelf or
telescopic runner
slides out when
door is opened.
• Oven cavity is not level, you can
perform a check using a level to verify
this (refer to installation section). If
not refer to installer.
The oven seal is
loose
• The oven seal is attached at each
corner. It may seem like a loose fit but
when the oven door is closed it will
function correctly.
NOTE: Only authorised personnel should carry out servicing.
TROUBLESHOOTING
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