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Page 13
7. Troubleshooting
Faulty Installation
It is not the responsibility of Scandium to rectify any incorrect installations. A service call out fee will be
charged for any Scandium technician that attends a call, whereby it’s established that the fault is due to an
incorrect installation or non-manufacturing fault. Should the appliance be installed in such a way that the
service agent is unable to gain access to the appliance, the person/s who own the premises or the property
where the appliance resides — will be responsible to provide access to the appliance at their expense.
Service
In the event that the failure is not due to the faults mentioned in Troubleshooting, contact the customer
service centre.
A service request will require the purchase date, the rangehood model and motor type, the rangehood serial
number or batch number (this information is printed on a label inside the rangehood).
Check electric connection. Voltage of the electric
network should be between 220 - 240V, rangehood
should be connected to grounded plug and
turned on.
Check rangehood’s motor switch. Ensure that there is
power to the rangehood, the motor is connected to
the rangehood and the rangehood is switched on.
Check lamp switch. Lamp switch should be at “on”
position.
Check lter. Filter should be washed regularly, see
lter cleaning.
Check lamps. Lamps should be rm.
Check outlet. Outlet should be open.
Check lamps. Make sure they are not broken or faulty.
Replace if broken.
Please make sure there is no obstruction in ducting
and back draft ns.
Check the outlet, make sure it is not blocked and you
have the correct diameter ducting installed.
Check motor installation manual, make sure the exi
ducting is installed correctly, eg. Length of ducting
used, keep the ducting taut.
Check motor to make sure it hasn’t been obstructed
or damaged by ying debris.
Rangehood does not work X X
Light does not work X X X X
Rangehood air suction is weak X X X X X
Rangehood does not direct air out X X X
Loud noise from the rangehood X X X X
Troubleshooting
If the product does not work:
Before you contact the service centre, make sure the product is plugged in, the electrical fuse (on selected
models) is in correctly and electrical wiring is connected. Do not take any action that will damage the product.
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