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10
Boil Dry Protection:
• Your kettle will switch off automatically if you try to use it with too little water
or if it is empty.
• If this happens, ensure the ON/OFF switch is in the OFF position, remove it
from the base unit and allow it to cool down before re-filling.
• Wait at least 15 minutes for the cut-out to reset before refilling with cold water
and boiling.
CAUTION! DO NOT switch the kettle on unless it contains at least one cup of
water to avoid damaging the appliance and shortening its lifespan.
Removable Limescale Filter:
• Your kettle is fitted with a filter. The filter helps to prevent limescale from
getting into your drink.
• The filter should be cleaned regularly, in particular if there are noticeable
deposits left on it, or if pouring is affected in any way.
• To clean the filter, rinse it under the tap.
6 - Troubleshooting
Questions Answers
Water is coming out
of the kettle while
boiling.
1. Only fill the kettle to the max fill line.
2. Ensure you wait 10-20 seconds for the boiling water to settle
before pouring.
3. The kettle may still have de-scaling solution inside. Follow the
full instructions of your de-scaling agent and make sure to
rinse the kettle thoroughly before use.
My kettle will not
switch off.
1. This may be due to a build-up of limescale. De-scale your kettle
regularly.
2. The lid on your kettle may not be firmly shut. Push the lid
down to ensure a tight fit.
There are water
droplets on the base
unit – should I be
worried?
No. The water droplets are there due to condensation.
This is completely normal.
My kettle will not
switch on.
1. You may not have enough water in your kettle, causing the boil
dry protection to activate. Make sure the water surpasses the
min fill line.
2. Check that the kettle is properly connected to the power
supply.
3. The element may be broken. Contact The Tower Customer
Support Team on: +44 (0) 333 220 6066.
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