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TROUBLESHOOTING
UP ARROW FLASH
(ES)
DOWN ARROW
FLASH(ES)
SYMPTOM SOLUTION
4 5
Opener runs approximately 6-8" (15-20
cm), stops and reverses.
Communication error to travel module. Check travel module connections,
replace travel module if necessary.
4 6
The garage door opener will not close and
the light bulbs flash.
Safety reversing sensors are misaligned or were momentarily obstructed.
Realign both sensors to ensure both LEDs are steady and not flickering. Make
sure nothing is hanging or mounted on the door that would interrupt the
sensor’s path while closing.
My garage door opener beeps:
l Garage door opener has been activated through a device or feature such
as Timer-to-Close or garage door monitor.
My remote control will not activate the garage door:
l Verify the lock feature is not activated on the door control.
l Reprogram the remote control.
l If the remote control will still not activate the door check the diagnostic
codes to ensure the garage door opener is working properly.
My door will not close and the light bulbs blink on my motor unit:
The safety reversing sensor must be connected and aligned correctly before the
garage door opener will move in the down direction.
l Verify the safety reversing sensors are properly installed, aligned and free
of any obstructions.
My garage door opener light(s) will not turn off when the door is open:
The garage door opener is equipped with a feature that turns the light on when the
safety reversing sensors have been obstructed.
My neighbor’s remote control opens my garage door:
Erase the memory from your garage door opener and reprogram the remote
control(s).
36
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