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20 49-3000291 Rev 4
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Cause What To Do
Incomplete cycle or
timer not advancing
Automatic load
redistribution
Timer stops at 1 minute; machine has redistributed the load once or
twice.
This is normal operation.
Do nothing; the machine will finish the wash cycle.
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Pump Filter.
Drain hose is kinked or
improperly connected
Straighten drain hose and make sure washer is not sitting
on it.
Household drain may be
clogged
Check household plumbing. You may need to call a
plumber.
Drain hose siphoning; drain
hose pushed too far down
the drain
Ensure there is an air gap between hose and drain.
Loud or unusual
noise; vibration or
shaking
Cabinet moving Washer is designed to move 1/4” to reduce forces
transmitted to the floor. This movement is normal.
All rubber leveling legs are
not firmly touching the floor
Push and pull on the back right and then back left of your
washer to check if it is level. If the washer is uneven,
adjust the rubber leveling legs so they are all firmly
touching the floor and locked in place.
Unbalanced load Pause unit, open door and manually redistribute load. To
check machine, run rinse and spin with no load. If normal,
unbalance was caused by load.
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Pump Filter.
No power/washer not
working or dead
Washer is unplugged Make sure cord is plugged securely into a working outlet.
Water supply is turned off Turn both hot and cold faucets fully on.
Circuit breaker/fuse is
tripped/blown
Check house circuit breakers/fuses. Replace fuses or
reset breaker. Washer should have separate outlet.
Automatic self system
checks
First time the washer is plugged in, automatic checks
occur. It may take up to 20 seconds before you can use
your washer. This is normal operation.
Snags, holes, tears,
rips or excessive
wear
Pens, pencils, nails, screws
or other objects left in
pockets
Remove loose items from pockets.
Pins, snaps, hooks, sharp
buttons, belt buckles, zippers
and sharp objects left in
pockets
Fasten snaps, hooks, buttons and zippers.
Control time wrong
or changes
This is normal During spin the washer may need to rebalance the load
sometimes to reduce vibrations. When this happens, the
estimated time is increased causing time left to increase
or jump.
Not enough water This is normal Horizontal washers do not require the tub to fill with water
like top-load washers.
Washer pauses or
has to be restarted,
or washer door is
locked and will not
open
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Pump Filter.
Door unlocks or
press Start and
machine doesn’t
operate
This is normal
Front-load washers start up differently than top-load washers,
and it takes several seconds to check the system. The door
will lock and unlock.
Incorrect operation Simply open and close the door firmly; then press Start.
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