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sharkclean.co.uk
18
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark we are so
confident about the quality of our products that we give the original product owner an additional manufacturer’s
guarantee of up to five years. (1 year as standard plus 4 years when you register) These terms and conditions relate
to our manufacturer’s guarantee only - your statutory rights are unaected. Please note that the 5 year guarantee
is available in all EU countries and in the UK if it stops being an EU country during the guarantee term.
The conditions below describe the prerequisites and scope of our guarantee . They do not aect your statutory
rights or the obligations of your retailer and your contract with them.
The lithium ion power pack is not covered by the 5 year guarantee (see battery guarantee on next page)
Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work
properly for as long as possible. The guarantee it comes with is an important consideration - and reflects how much
confidence the manufacturer has in its product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline (0800 862
0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight through to a
Shark representative. You’ll also find online support at www.sharkclean.co.uk/uk.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following
information about your machine:
• Date you purchased the machine (receipt or delivery note)
• To register online, please visit www.sharkclean.co.uk/uk/register-guarantee
IMPORTANT
• Both the 12 months and the extended 4 years guarantee will only cover your product from the date of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt
to verify the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate
your guarantee.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. If you further
agree to receive communications from us, you can also receive tips and advice on how to get the best out of your
Shark vacuum and hear the latest news about new Shark technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark® machines guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for a
total of up to five years for the original owner (12 months plus an extended guarantee of 4 years).
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour. A Shark
guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark® guarantee?
1. Blockages - For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
2. Normal wear and tear such as brush bar, fuse, belt, batteries, hose etc.
3. Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied with your machine.
4. Use of the vacuum cleaner for anything other than normal domestic household purposes.
5. Use of parts not assembled or installed in accordance with the operating instructions.
6. Use of parts and accessories which are not Shark Genuine Components.
7. Faulty installation (except where installed by Shark).
8. Repairs or alterations carried out by parties other than Shark or its agents.
9. The Lithium ION power pack battery. Please see next page for battery guarantee .
10. Claims for repairs made under the extended manufacturer’s guarantee by anyone other than the original owner
who registered the product.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our
customers to want to repair their vacuum cleaners after the guarantee has elapsed or the product has been sold
to a new owner. In this case please contact our free phone customer service help line and ask about our out of
guarantee program, on 0800 862 0453.
Where can I buy genuine Shark® spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You’ll find
a full range of Shark spares, replacement parts and accessories for all Shark machines at www.sharkclean.co.uk.
Please remember that using non-Shark spares invalidates your guarantee.
FIVE (5) YEAR LIMITED GUARANTEE
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product
(your “statutory rights”). You can enforce these rights against your retailer. However, at Shark we are so confident
about the quality of our products that we give the original product owner an additional manufacturer’s guarantee
of up to two years. (1 year as standard plus 1 year when you register) These terms and conditions relate to our
manufacturer’s guarantee only - your statutory rights are unaected. Please note that the 2 year guarantee is
available in all EU countries and in the UK if it stops being an EU country during the guarantee term.
The conditions below describe the prerequisites and scope of our guarantee . They do not aect your statutory rights
or the obligations of your retailer and your contract with them.
Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work
properly for as long as possible. The guarantee it comes with is an important consideration - and reflects how much
confidence the manufacturer has in its product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline is 0800 862 0453.
It’s free to call, and you’ll be put straight through to a Shark representative. You’ll also find online support at www.
sharkclean.co.uk/uk.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information
about your machine:
• Date you purchased the machine (receipt or delivery note)
• To register online, please visit www.sharkclean.co.uk/uk/register-guarantee
IMPORTANT
• Both the 12 months and the extended 1 year guarantee will only cover your product from the date of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt to
verify the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate
your guarantee.
What are the benefits of registering my free Shark® guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. If you further agree
to receive communications from us, you can also receive tips and advice on how to get the best out of your Shark
vacuum and hear the latest news about new Shark technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark® machines guaranteed for?
Our confidence in our design and quality control means that your new Shark® vacuum cleaner is guaranteed for a total
of up to two years for the original owner (12 months plus an extended guarantee of 1 year).
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour. A Shark guarantee
is in addition to your legal rights as a consumer.
What is not covered by the free Shark® guarantee?
1. Normal wear and tear.
2. Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling
of the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied with your machine.
3. Use of the vacuum cleaner for anything other than normal domestic household purposes.
4. Faults caused by use of parts not assembled or installed in accordance with the operating instructions.
5. Faults caused by use of parts and accessories which are not Shark Genuine Components.
6. Faulty installation (except where installed by Shark).
7. Repairs or alterations carried out by parties other than Shark or its agents.
8. Claims for repairs made under the extended manufacturer’s guarantee by anyone other than the original owner
who registered the product.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our
customers to want to repair their vacuum cleaners after the guarantee has elapsed or the product has been sold to
a new owner. In this case please contact our free phone customer service help line and ask about our out guarantee
program, on 0800 862 0453.
Where can I buy genuine Shark® spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You’ll find a
full range of Shark spares, replacement parts and accessories for all Shark machines at www.sharkclean.co.uk.
Please remember that using non-Shark spares invalidates your guarantee.
TWO (2) YEAR LIMITED BATTERY GUARANTEE
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