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TROUBLESHOOTING
First try the solutions suggested here to possibly avoid a service call.
Incorrect or wrong
wash or rinse
temperatures
Washer not draining/ Too much detergent causing
spinning, loads are suds to slow or stop draining
still wet (cont.) and spinning.
Dry spots on load High speed spins extract more
after cycle moisture than traditional top-
load washers.
Check for proper water
supply.
Energy-saving controlled
wash temperatures.
Load not rinsed
Check for proper water
supply.
Not using HE detergent or
using too much HE detergent.
Washer may be tightly
packed.
Sand, pet hair, lint, Heavy sand, pet hair, lint, and
etc. on load after detergent or bleach residues
washing may require additional rinsing.
Load is tangling Washer not loaded as
recommended.
Not cleaning or Wash load not completely
removing stains covered in water.
Added more water to washer.
Washer not loaded properly.
Not using HE detergent
or using too much HE
detergent.
Solution
Use only HE detergent. Always measure and follow detergent directions
for your load. To remove extra suds, select RINSE & SPIN. Do not add
detergent.
The high spin speeds combined with air flow during the final spin can cause
items near the top of the load to develop dry spots during the final spin.
This is normal.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have both
hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy Efficent washers use cooler wash and rinse water temperatures than
traditional top-load washers. This includes cooler hot and warm washes.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from regular detergent can keep washer from operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based on load
size and soil level.
The washer is less efficient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the washplate.
Do not load garments directly over the center of the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Add an Extra Rinse to the selected cycle.
See "Using Your Washer" section.
Select a cycle with a slower wash action and spin speed; however, items
will be wetter than those using a higher speed spin. See the "Cycle Guide"
to match your load with the best cycle.
Load garments in loose heaps evenly around the washplate. Do not load
garments directly over the center of the washplate.
Reduce tangling by mixing types of load items. Use the recommended
cycle for the type of garments being washed.
Washer senses load size and adds correct amount of water. This is normal
and necessary for clothes to move.
Do not add more water to washer. Adding water lifts the garments off the
washplate, resulting in less effective cleaning.
Washer is less efficient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the washplate. Do not load
garments directly over the center of the washplate.
Add only 1 or 2 additional garments after washer has started.
The suds from regular detergent can keep washer from operating correctly.
Use only HEdetergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer's directions based on load size
and soil level.
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