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22
Troubleshooting
Please check the following items before considering a problem to
be a malfunction. If the problem persists even after taking action,
please contact the FUJIFILM service center for repair in your
country or visit the website below.
FUJIFILM website: http://www.fujifilm.com/
If the following problem occurs...
Problem Possible causes and solutions
I cannot turn on
the camera.
The battery may not be charged. Please
charge the camera.
The battery
loses its charge
quickly.
If you use the camera in a very cold
environment, the battery will drain quickly.
Please keep the camera warm before
shooting.
The power cut
off during use.
The battery level may be low. Please charge
the camera.
Charging does
not start.
• Make sure that the USB power adapter
plug is properly connected to the power
outlet.
• Turn off the camera when charging it. If
power is on camera will not charge.
It takes too long
to charge.
At low temperatures, charging may take
some time.
The self-timer
lamp flashes
while charging.
Charge the battery in a temperature range of
+5 °C to +40 °C (+41 ºF to +104 ºF).
I cannot shoot
when I press the
shutter button.
• Make sure that the power is on.
• If the battery level is low, please charge
the camera.
• If the internal memory or memory card is
full, insert a new memory card or delete
unnecessary images.
• Use a memory card formatted with this
unit.
• If the contact surface of the memory card
(gold part) is dirty, wipe it with a soft, dry
cloth.
• The memory card may be broken. Please
insert a new memory card.
I cannot focus
the camera.
Use the AF/AE Lock to shoot subjects that
are difficult to focus on.
The flash does
not fire.
Is Suppressed Flash selected in the Flash
Settings? Select a setting other than
Suppressed Flash.
Even though the
flash fired, the
image is dark.
• Are you too far from the subject? Please
shoot within the range where flash
photography is possible.
• Hold the camera correctly so that you do
not obstruct the flash with your fingers.
Problem Possible causes and solutions
The image is
blurry.
• If the lens has fingerprints on it, clean the
lens.
• Make sure that the AF Frame is green
before taking a photo.
• Make sure to hold the camera steady,
particularly in dark environments.
The camera
does not work
properly.
• There may be a temporary malfunction.
Please press the reset button. If it still does
not work properly, please contact our
repair service center for repair.
• The battery may not be charged. Please
charge the camera.
The film pack
does not load or
does not load
smoothly.
• Please use FUJIFILM INSTAX® Mini Instant
Film (other films cannot be used).
• Align the yellow mark on the film pack
with the camera alignment mark (yellow)
and load it.
The film does
not unload.
• The film may be misaligned due to shock
such as vibration or dropping. Please load
a new film pack.
• If the film is jammed, turn off the camera
and turn it on again. If the problem
persists, remove the jammed film and
then load a new film pack.
Some or all of
the finished
prints are white.
Do not open the film door until the film is
used up. If the film door is opened with film
remaining, the film is exposed and the
exposed area becomes white.
The print is
uneven.
• Do not shake, bend, fold or hold the print
immediately after it is printed.
• Do not obstruct the film ejection slot.
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