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68
GB
MHC-V41D.GB.4-729-484-13(1)
Additional Information
Troubleshooting
Should you encounter a problem
with your system, find your problem
in the troubleshooting checklist
below and take the corrective
action.
If “PROTECTX” (X is a number)
appears on the display, then
“CHECK MANUAL” flashes on
the display.
Immediately unplug the AC
power cord (mains lead), and
check if anything is blocking the
ventilation openings of the unit.
After you have checked and
found no problems, reconnect
the AC power cord (mains lead),
and turn on the system. If the
issue persists, contact your
nearest Sony dealer.
General
The power does not turn on.
••
Check that the AC power cord
(mains lead) is connected securely.
The system has entered the
standby mode.
••
This is not a malfunction. The
system enters the standby mode
automatically in about 15 minutes
when there is no operation or
audio signal output (page67).
There is no sound.
••
Adjust the volume.
••
Check the connection of the
optional equipment, if any
(page19).
••
Turn on the connected equipment.
••
Unplug the AC power cord (mains
lead), then plug in the AC power
cord (mains lead) again and turn
on the system.
There is no picture/sound when
connected to the HDMI OUT
(TV) ARC jack.
••
Change the setting
in [HDMI SETUP] –
[HDMI RESOLUTION]. The problem
may be solved.
••
The equipment connected to
the HDMI OUT (TV) ARC jack
does not conform to the audio
signal format. In this case, set
[HDMI SETUP] – [AUDIO (HDMI)] to
[PCM] (page 35).
••
Try the following:
•—
Turn the system off and on
again.
•—
Turn the connected equipment
off and on again.
•—
Disconnect then connect the
HDMI cable again.
There is no microphone sound.
••
Adjust the microphone volume
level.
••
Make sure the microphone
is connected to the MIC1 or
MIC2/GUITAR jack on the unit
correctly.
••
Make sure the microphone is
turned on.
No TV sound is heard from the
system. “CODE 01” and “SGNL ERR”
appear on the display.
••
This system supports 2-channel
Linear PCM formats only. Check
the audio output setting on the TV
and change it to the PCM output
mode if the automatic mode is
selected.
••
Check that the speaker output
setting on the TV is set to use
external speakers.
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