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15
ICE AND WATER Possible Causes and/or Recommended Solutions
Ice dispenser will not operate
properly
■ Doors not closed completely - Make sure both doors are firmly closed. (On some models,
only the freezer door must be closed in order to operate the dispenser.)
■ New installation - After connecting the refrigerator to a water source, flush the water system.
(See the “Water and Ice Dispensers” section.) Wait 24 hours for ice production to begin. Wait
72 hours for full ice production. Discard the first three batches of ice produced.
■ Ice maker is not turned on, or ice bin is not installed correctly - Turn on the ice maker and
make sure the ice storage bin is firmly in position. See the “Ice Maker and Storage Bin” section.
■ Ice is clogged or frozen together in the ice storage bin, or ice is blocking the ice
delivery chute - Remove or separate the clogged ice, using a plastic utensil if necessary.
Clean the ice delivery chute and the bottom of the ice storage bin using a warm damp cloth,
then dry both thoroughly. To avoid clogging and to maintain a fresh supply of ice, empty the
storage bin and clean both the storage bin and the delivery chute every 2 weeks.
■ Wrong ice has been added to the storage bin - Use only ice cubes produced by the current
ice maker.
■ Dispenser is locked - Unlock the dispenser. See the “Water and Ice Dispensers” section.
■ Ice dispenser jams while dispensing crushed ice - For models with the ice storage bin on
the door, temporarily switch from crushed ice to cubed ice to clear the jam.
■ Dispenser pad/lever has been pressed too long - Ice will automatically stop dispensing.
Wait a few minutes for the dispenser to reset, then resume dispensing. Take large amounts of
ice directly from the ice bin, not through the dispenser.
■ Water pressure to the home is not at or above 30 psi (207 kPa) - The water pressure to
the home affects the flow from the dispenser. See the “Water Supply Requirements” section.
■ Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See
the “Water Filtration System” section.
Ice or water has an off-taste,
odor, or gray color
■ New plumbing connections - New plumbing connections can result in off-flavored or
discolored ice or water. This problem should go away over time.
■ Ice has been stored too long - Discard the ice and wash the ice bin. Allow 24 hours for the
ice maker to produce new ice.
■ Odor has transferred from food - Use airtight moisture-proof packaging to store food.
■ Use of non-recommended water supply line - Odors and tastes can transfer from certain
materials used in non-recommended water supply lines. Use only a recommended water
supply line. See the “Water Supply Requirements” section.
■ There are minerals (such as sulfur) in the water - A water filter may need to be installed in
order to remove the minerals.
■ Water filter was recently installed or replaced - Gray or dark discoloration in ice or water
indicates that the water filtration system needs additional flushing. See the “Water and Ice
Dispensers” section.
Water dispenser will not
operate properly
■ Doors not closed completely - Make sure both doors are firmly closed. (On some models,
only the freezer door must be closed in order to operate the dispenser.)
■ Refrigerator is not connected to a water supply, or the water supply shut-off valve is not
turned on - Connect the refrigerator to a water supply and make sure the water shut-off valve
is fully open.
■ Kink in the water source line - A kink in the water line can reduce water flow to the
dispenser. Straighten the water line.
■ Water pressure to the home is not at or above 30 psi (207 kPa) - The water pressure to
the home affects the flow from the dispenser. See the “Water Supply Requirements” section.
■ New installation - After connecting the refrigerator to a water source, flush the water system.
See the “Water and Ice Dispensers” section.
■ Dispenser is locked - Unlock the dispenser. See the “Water and Ice Dispensers” section.
■ Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See
the “Water Filtration System” section.
■ A reverse osmosis water filtration system is connected to your cold water supply - This
can decrease water pressure. See the “Water Supply Requirements” section.
NOTE: If questions remain regarding water pressure, contact a licensed, qualified plumber.
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