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Before you call for service... GEAppliances.com
Troubleshooting Tips
Save time and money! Review the charts on the
following pages first and you may not need to call for
service.
PossibleCause Whet To Do
Not draining Load is out of balance . Redistributeclothes and run drain & spin or rinse &spin.
Not spinning . Increase load sizeif washing small load containing heavy
Not agitating and light items.
Pump clogged • Seepage 13 on how to clean the Pump Filter.
Drain hose is kinked or • Straighten drain hose and make sure washer is not
improperly connected sitting on it.
Household drain may . Check household plumbing. You may need to call
be clogged a plumber.
Drain hose siphoning; drain hose . Ensurethere is an air gap between hose and drain.
pushed too far down the drain
Leaking water Door gasket is damaged . Checkto see if gasket is seated and not torn. Objects
left in pockets may cause damage to the washer (nails,
screws, pens,pencils).
Doorgasket not damaged . Water may drip from the door when the door is opened.
Thisis a normal operation.
. Carefullywipe off rubber door seal.Sometimes dirt or
clothing is left in this seal and can cause a small leak.
Check back left of washer • If this area is wet, you have oversudsing condition.
for water Use lessdetergent.
Fill hoses or drain hose is . Hake sure hose connections are tight at washer and
improperly connected faucets and make sure end of drain hose is correctly
inserted in and secured to drain facility.
Household drain may . Check household plumbing. You may need to call
be clogged a plumber.
Dispenser clogged . Powder soap may cause clogs inside the dispenserand
cause water to leak out the front of the dispenser. Remove
drawer and clean both drawer and inside of dispenser box.
Pleaserefer to Cleaning the Washer section.
Incorrect use of detergent • Use HEand correct amount of detergent.
Dispenser box crack . If new installation, check for crack on insideof dispenserbox.
Clothes too wet Load is out of balance . Redistributeclothes and run drain & spin or rinse &spin.
. Increase load sizeif washing small load containing heavy
and light items.
. Themachine will slow the spin speed down to 410 rpm if
it has a hard time balancing the load.This speed is normal.
Seepage 15 on how to clean the Pump Filter.
The dry weight of the load should be lessthen 16 lb.
Straighten drain hose and make sure washer is not
sitting on it.
Check household plumbing. You may need to call
a plumber.
Ensurethere is an air gap between hose and drain.
Pump clogged
Overloading
Drain hose is kinked or
improperly connected
Household drain may
be clogged
Drain hose siphoning; drain hose .
pushed too far down the drain
21
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