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packaging/shipment, or the product is damaged, altered or used,
the item may no longer be eligible for a refund or replacement.
Any decision of refund and/or replacement will be decided at the
discretion of GoWISE USA.
NOTE: Customers are responsible for all return shipping costs after
30 days.
Defective/Freight Damaged:
Products that are within the 30-day return period and have been
determined by customer service to be defective are qualified for
a return label for the product to be returned to GoWISE USA for
inspection and testing. GoWISE USA will provide a return shipping
label for defective product(s) only. Customers must contact the
carrier (shipping company) for products that have arrived damaged
after initial transit. Clear photographic and video proof of damage
and/or defective product(s) is REQUIRED prior to GoWISE USA
authorizing the return of any product.
Purchase from 3rd Parties:
In order for the GoWISE USA customer service team to lookup
the warranty information regarding the product(s), the original
order information and/or proof of purchase is required. Without
this information, GoWISE USA will be unable to move forward
with providing a replacement under warranty, as we do not
know the date or origin of the purchase. GoWISE USA does not
have a working business relationship with 3rd party selling sites
or services or individuals which are not listed below as one of
our authorized retailers. GoWISE USA is not responsible for
making inquiries to such 3rd parties for the purpose of obtaining
documentation. It is the responsibility of the person(s) making
the warranty claim to provide original documentation such as
order information and/or a receipt so that customer service can
process the request. Any claim made under GoWISE USA warranty
Warranty - continued
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