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31
TROUBLESHOOTING
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Load not rinsed Check for proper water supply. Hose must be attached and have water flowing to the inlet valve.
Water faucet must be on.
Inlet valve screen on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using
too much HE detergent.
The suds from non-HE detergent can cause the washer
to operate incorrectly.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
Washer not loaded as
recommended.
Avoid tightly packing the washer. The washer will not rinse well
if tightly packed. Load with dry items only. See “Cycle Guide”
for load size recommendations for each cycle.
Use cycle designed for the fabrics being washed.
Add only one or two garments after washer has started.
The load may be out of balance. When load unbalance occurs, a washing process will start
to redistribute the load. This may lengthen the cycle time.
Avoid washing single items. Balance a single item such as
a rug or jeans jacket with a few extra items.
Load is wrinkled, twisted,
or tangled
Washer not loaded as
recommended.
Add load loosely. Items need to move freely reduce wrinkling
and tangling. See “Cycle Guide” for load size recommendations
for each cycle.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Spin speed too high for load. Select a lower spin speed. Note that items will be wetter than
when using a higher spin speed.
The washer is not unloaded
promptly.
Unload the washer as soon as it stops or use the TumbleFresh
™
option if you will not be able to unload the washer at the end
of the cycle.
Not choosing the right cycle for the
load being washed.
Use the Delicates cycle or another cycle with a low spin speed
to reduce wrinkling.
The wash water was not warm
enough to relax wrinkles.
If safe for load, use warm or hot wash water.
Not cleaning or
removing stains
Washer not loaded as
recommended.
Add load loosely. Items need to move freely for best cleaning.
See “Cycle Guide” for load size recommendations for each cycle.
Add only one or two garments after washer has started.
Not using HE detergent or using
too much HE detergent.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
Hard water or high level of iron
(rust) in water.
You may need to install a water softener and/or iron filter.
Fabric softener dispensing
ball used.
Dispensing balls will not operate correctly with this washer.
Add liquid fabric softener to the fabric softener compartment.
Powdered detergent used for
low-speed cycle.
Consider using liquid detergent.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
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