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Before YouCallForService...
Troubleshooting -tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
www.GEAppliances.com
Possible Causes
Surfaceunitswill not Improper cookware
maintaina roiling boil being used.
or cooking is not
What To Do
• Use pans which are fiat and mat(h tile diameter
of the sui_a(e unit sele(ted.
Sugaceunitsde A fuse in your home may be • Replace tile fuse or reset tile drcuit breaker.
notworkproperly blown or the circuit breaker
tripped.
Cooktop controls • Che(k to see tile corre(t (ontrol is set for the suifa( e
improperly set. unit you are using.
Scratches(mayappear
ascracks)oncooktop
/Tiili iii)i/iliiii)iI i
Incorrect cleaning
methods being used.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between
the cookware and the surface
of the cooktop.
Cookware has been slid
• Scratches me not rem()vable. Tiny scratches will become
less visible in dine as a result of cleaning.
• To avoid scratches, use the recommended cleaning
proce&nes. Make sure bottoms of cookware me clean
bell)re use, and use cookware with smooth bottoms.
across the cooktop surface.
Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section.
on the cooktop before next use.
Hot surface on a model • This is normal. The surf:ace may appear discolored
with a white glass cooktop, when it is hot. This is temporm y and will disappear
as the glass cools.
Plastic melted Hot cooktop came into • See the Glass surface--potential for permanent damage
to the surface contact with plastic placed section in the Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop on the cooktop.
Frequent cycling Improper cookware • Use only fiat cookware to minimize cycling.
off and on of being used.
surface units
The display goes Power surge. • Disconnect power at tile fuse box or circuit breaker
blank or indicator lot at least l 0 seconds. Turn power on and power
lights come on when up your range. If tlae indicator lights are still on,
range is not in use (all fin service.
Clock and timer do Plug on range is not completely • Make sure electrical plug is plugged into a live, properly
not work inserted in the electrical outlet, gr()unded outlet.
A fuse in your home may • Replace the fllse or reset the cir_uit breaker.
be blown or the circuit
breaker tripped.
Oven controls improperly set. • See the Using the clock and timer section.
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