N1120WHBL User Manual

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RETURNS

We thank you for your purchase. Here at Streamline®, our goal is to provide customers

with exceptional bathroom and kitchen products. We understand that things sometimes

don’t work out. If you are unsatisfied with your Streamline® product and would like to

initiate a return, please reach out to [email protected]om . We continue to grow

and want to offer the best customer experience possible, and by reaching out to us prior

to initiating a return, we can ensure that these issues do not continue in the future.

LIMTED WARRANTY EXCLUSION

ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ALL IMPLIED

WARRANTIES OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE

ARE HEREBY DISCLAIMED. STREAMLINE IS NOT LIABLE FOR ANY INDIRECT,

INCIDENTAL, CONSEQUENTIAL OR SIMILAR DAMAGES INCLUDING, BUT NOT

LIMITED TO, LOST PROFITS OR REVENUE, INABILITY TO USE THE PRODUCT,

OR ANY OTHER ASSOCIATED EQUIPMENT, THE COST OF SUBSTITUTE EQUIPMENT,

AND ANY CLAIMS BY THIRD PARTIES RESULTING FROM THE USE OF THIS PRODUCT.

This warranty gives you specific legal rights, and you may have other rights that vary

from state to state. Some states do not allow the exclusion or limitation of incidental

or consequential damages, so the limitations or exclusions stated above may not apply.

WHAT IS NOT COVERED UNDER THIS LIMITED WARRANTY

• Normal wear and tear or cosmetic damage.

• Damage due to accidents, misuse, physical force, improper installation or operation,

mishandling, neglect, fire, heat, water, humidity, liquids, insect infestation, or other intrusion.

• Products that have been repaired, altered or modified by anyone other than Streamline®

or its authorized service representative.

• Damage caused by use of non-Streamline® accessories or misapplication.

• Products whose serial numbers have been removed, altered or rendered illegible.

• Products purchased, shipped from, used or serviced outside the United States.

• Damage caused by acts of nature such as, but not limited to, lightning damage.

• Products returned without valid proof of purchase.

DELIVERIES

Immediate inspection is required when receiving Streamline® items. It is important to

notate any damage or carton count discrepancy on the BOL / Proof of Delivery (POD)

receipt when you sign for the delivery, even if the package appears only slightly damaged.

If the driver doesn't allow or won't wait, notate on the BOL / POD "Driver will not allow

inspection." Damages should be reported to Streamline® within 3 calendar days of delivery.

Customers who sign for delivery and do not provide proper detailed description assume

responsibility if merchandise is damaged or missing cartons. If the product itself appears

significantly damaged, you may refuse delivery after you notate it on the POD / BOL

and provide clear pictures to Streamline®. Please notify Streamline® of refusal so we

can anticipate the return and send out a new item.

Please look for the following when checking:

• Carton/Pallet Count

• Crumpled and pushed in areas

• Fork lift punctures

• Holes

• Any additional outside damage to packaging

ESTIMATED SHIPPING & TRANSIT TIME

We do our best to provide you with accurate shipping times for our products. The times

are estimates only. Estimated transit time will not include the time it takes for the item

to be processed. Products that are in stock normally ship from the warehouse within 1-2

business days, however these products are subject to prior sale and availability and lead

times are not guaranteed.

Estimated shipping time is between 2-10 business days (the actual number will depend

on the state and customer availability for delivery). These shipping times are not guaranteed.

If you have a time sensitive project we recommend that you contact a customer service

representative at support@streamlinebath.com.

DAMAGE & DEFECTIVE GOODS POLICY

At Streamline®, we understand that a product may get damaged in transit or, on occasion,

there may be a manufacturer product defect. Rest assured, we will stand behind you

during this process and make sure we do everything we can to bring it to a satisfying and

timely conclusion.

For us to offer this level of service, however, we need a little help from the customer in

the form of a detailed product inspection immediately upon delivery. In this case, it is

important to notate any damage on the BOL or POD when you sign for the delivery.

Also, please provide clear photos of the damages to Streamline®. If the driver doesn't

allow or won't wait notate on the BOL / POD "Driver will not allow inspection." All

damages should be reported to Streamline® within 3 calendar days of delivery.

REPLACEMENT PARTS

Replacement parts are sent at Streamline’s® sole discretion. For us to determine if

replacement parts are necessary, please provide us with a clear description of what the

issue is as well as supplementary photos for us to better serve you and understand the

problem. Whether any additional fees or charges are to be assessed with respect to

replacement parts will be determined on a case by case basis.

INCORRECTLY SHIPPED ITEMS

If the item received was incorrectly shipped or missing any component parts, please

DAMAGES & REFUSING A FREIGHT SHIPMENT

If the shipment is damaged, a customer has the option of refusing the shipment. Contact

our customer service representative immediately at support@streamlinebath.com when

and if you refuse a shipment. Also, proper notation must be on the BOL / POD receipt.

Any external evidence of loss or damage that occurred during transit is considered visible

loss or damage and must be noted on the BOL / POD and signed by the carrier's agent

(driver). Failure to adequately describe the visible loss or damage could result in the carrier

delaying or refusing to honor the freight claim.

Any damage that occurred during transit that was not visible at the time of delivery is

considered concealed loss or damage. Due to rough handling in transit it is possible to

damage the contents of a carton without damaging the outer packaging itself. If such a

situation occurs, it is important to contact Streamline® immediately for instructions on

how to handle this.

You must open all received boxes and inspect products for concealed damage within

72 hours (3 calendar days) of delivery and Streamline® must be notified at that time.

After this time frame claims may not be honored.

Streamline® reserves the right to replace any damaged merchandise within 3 calendar

days of notification by the customer. If a replacement item is available for shipping within

that time period, then a refund cannot be issued. If no replacement is available, the

damaged item(s) will be refunded in full if the damage was the fault of freight carrier, and

all return procedures were followed.

Failure to follow return procedure for the damaged item may result in a charge for the

free replacement item.

LIMITED MANUFACTURER’S WARRANTY [BATHTUB]

All parts and finishes of Streamline® bathtubs are warranted to the original consumer

purchaser to be free from defects in material and workmanship for a period of two to

five years [depending on model; please check the product listing or email us at

[email protected]] after the date of original retail purchase. Proof of the

original purchase is required to obtain a remedy under this limited warranty. Streamline®

recommends using a professional plumber for all installation and repair.

Streamline® will replace, free of charge, during the warranty period any part or finish that

proves defective in material and/or workmanship under normal installation, use and service.

Replacement parts may be obtained by emailing us at [email protected]

This warranty is extensive in that it covers replacement of all defective parts and even

finish, but these are the only two things that are covered. Labor charges and/or damage

incurred in installation, repair, or replacement as well as any other kind of loss or damages

are excluded. Proof of purchase (original sales receipt) from the original consumer purchaser

must be made available to Streamline® for all warranty claims. This is the exclusive warranty

by Streamline®, which does not make any other warranty of any kind, including the implied

warranty of merchantability.

This warranty excludes all industrial, commercial and business usage, whose purchasers

are hereby extended a one-year limited warranty from the date of purchase, with all other

terms of this warranty applying except the duration of the warranty.

Any damage to this faucet as a result of misuse, abuse, or neglect, or any use of other

than genuine Streamline® replacement parts will void the warranty.

LIMITED MANUFACTURER’S WARRANTY [FAUCETS]

All parts and finishes of Streamline® faucets are warranted to the original consumer

purchaser to be free from defects in material and workmanship for three years from

date of purchase. Streamline® recommends using a professional plumber for all installation

and repair.

Streamline® will replace, free of charge, during the warranty period any part or finish

that proves defective in material and/or workmanship under normal installation, use and

service. Replacement parts may be obtained by emailing us at [email protected]om