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I Have Trouble Launching/Using Apps
When apps aren't working, these steps may help resolve the problem.
The problem Try this!
I launched an app, but
it's in English. How can I
change the language?
Languages supported by the app may be different from the user interface language.
The ability to change the language depends on the service provider.
My application is not
working.
Check with the service provider.
Refer to the Help section on the application service provider's website.
My File Won't Play
When files don't play, this may help resolve the problem.
The problem Try this!
Some files can't be
played.
This problem may occur with high-bitrate files.
Most files can be played back, but you might experience problems with high-bitrate files.
I Want to Reset the TV
Initialize the settings to factory defaults.
Reset Path Description
Reset Settings
Settings
Support Self Diagnosis
Reset
Resets Picture, Sound, Broadcasting, and all other settings, except
for the network settings, to the default settings.
Reset Smart Hub
Settings
Support Self Diagnosis
Reset Smart Hub
Resets all Smart Hub settings to their factory defaults and
deletes all information related to Samsung accounts, linked
service accounts, Smart Hub service agreements, and Smart Hub
applications.
Reset Picture
Settings
Picture Expert Settings
Reset Picture
Resets current picture settings to the default settings.
Reset Sound
Settings Sound
Expert Settings Reset
Sound
Resets current sound settings to the default settings.
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