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E24 E25
“Hot Water” is
displayed on
the screen.
Display is not
showing Ounce
options.
Display is not
showing Cup
options.
The unit
suddenly
stopped
brewing.
My Single Cup
coffee tastes
weak.
The temperature in
the water reservoir
is too hot.
The Pod Holder is
not inserted.
The Pod Holder
is inserted in the
Brew Basket.
The Strong Brew
Function might be
on.
There is no water in
the water reservoir.
Over 8 oz. of a pod
is being brewed.
Empty and rell the
water reservoir with
fresh, cold water.
Insert the Pod Holder
inside the Brew Basket
and slide into the unit.
Remove the Pod Holder
from the Brew Basket
and insert the Brew
Basket into the unit.
The Strong Brew
Function causes the
brewing process to slow
down for more avor
extraction. If this function
is on, the unit will
resume brewing after a
brief pause.
Fill the water reservoir
with fresh, cold water to
the desired water level
up to the MAX line.
Pods are optimized for
an 8 oz. cup. 10 oz. and
12 oz. will brew weaker
coffee in comparison.
Problem Possible Cause Solution
Warranty Information
Sunbeam Products, Inc, (“Sunbeam”) warrants that for a period of one year
from the date of purchase, this product will be free from defects in material and
workmanship. Sunbeam, at its option, will repair or replace this product or any
component of the product found to be defective during the warranty period.
Replacement will be made with a new or remanufactured product or
component. If the product is no longer available, replacement may be made
with a similar product of equal or greater value. This is your exclusive warranty
from Sunbeam.
This warranty is valid for the original retail purchaser from the date of initial
retail purchase and is not transferable. Keep the original sales receipt. Proof
of purchase is required to obtain warranty performance. Sunbeam dealers,
service centers, or retail stores selling Sunbeam products do not have the right
to alter, modify or any way change the terms and conditions of this warranty.
This warranty does not cover normal wear of parts or damage resulting from
any of the following: negligent use or misuse of the product, use on improper
voltage or current, use contrary to the operating instructions, disassembly,
repair or alteration by anyone other than Sunbeam or an authorized Sunbeam
service center. Further, the warranty does not cover: Acts of God, such as re,
ood, hurricanes and tornadoes.
- 1 - Year Limited Warranty
User Maintenance
Service Maintenance & Warranty
This appliance has no user serviceable parts. Any servicing beyond
that described in the Cleaning Section should be performed by an
Authorized Service Representative only. See warranty section.
Service Maintenance and Warranty can be found online at
www.mrcoffee.com or call us toll-free at the Consumer Service
Department, 1-800-MR COFFEE (1-800-672-6333).
BVMC-SS12XTH_21ESM1.indd 24-25BVMC-SS12XTH_21ESM1.indd 24-252021/8/11 上午9:552021/8/11 上午9:55
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