Power light not on
Min
30
!
WARNING: DO NOT ATTEMPT TO REPAIR BY OPENING THE SHREDDER HEAD. THIS WILL COMPLETELY VOID THE PRODUCT WARRANTY.
Check power outlet
Check power light
1) Make sure power cord is plugged
into a functioning 120V standard
household power outlet.
Or, try using a different working
outlet.
2) • Check if the green Power On icon
is lit.
• Check the bin is not open.
1) • Set the control switch to reverse.
• Pull the paper to remove jammed
paper (as much as possible).
2) • Turn off shredder.
• Apply shredder oil to the feed
slot.
• Let oil soak in to paper and
machine for 30 minutes.
Note: 1. Repeat 1 & 2 steps if
needed
2. Shredder oil not
included.
3) • Set the power switch to turn on
shredder.
• Use thick paper stock or a
greeting card to push the jam
through.
4) • Reduce the number of sheets
being fed (count pages to be sure
not to exceed the maximum sheet
count).
• Refeed the paper.
Warning:
DO NOT USE ANY SPRAY CANS
OR AEROSOLS.
!
Warning:
DO NOT USE CANNED AIR.
!
Reduce sheets to
resume shredding
Reverse to remove paper
Pull up
1) If Overheat icon is lit in red, turn
shredder off and let it cool down for
45 minutes. Turn shredder on,
check icon light again, and restart
shredding only when icon light is
not lit.
2) The Red LED light indicates when
too much paper is inserted. Use the
"Reverse" mode to back up
and reduce number of sheets.
3) If Door Open icon is lit in red,
re-close door until you feel firm click
and Door Open icon is not lit.
4) If Bin Full icon is lit in red, empty bin.
5) If the LED Power On green light is
not on:
• Make sure power cord is plugged
into a working outlet.
• Position credit card or small piece of
paper over the credit card section of
the Feeder (center position).
• Try again.
Clean sensor
Unplug power
Shredder does not feed or shred credit card or small piece
of paper
1) Unplug the machine from the wall
socket.
2) • Find the activation sensor in the
center of the feed slot.
• Use a cotton swab to gently wipe
away any dust or debris that has
collected on the sensor.
Shredder runs continuously
Feed in the center
Shredder is Jammed or runs in “reverse” mode only
Door open
Close door
Bin full
Empty Bin
Overheat
Cool down
Shredder does not feed or shred paperNo power to the shredder
Cotton swab
TROUBLESHOOTING GUIDE
AmazonBasics 15-Sheet Cross-Cut
Paper/ CD/ Credit Card Shredder
ASIN# B01M0FMM70
Turn off shredder
Apply shredder oil and
wait for 30 min
Use thick paper to push
jam through
Turn on power
Overload
Reduce sheets
Min
45
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