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40
20308184
VFF Vent Free Fireplace System
NOTE: All troubleshooting items are listed in order of operation.
TROUBLESHOOTING
WARNING: Turn appliance OFF and allow to cool before servicing. Only a qualied
service person should service and repair the heater.
OBSERVED PROBLEM POSSIBLE CAUSE SOLUTION
When ignitor button is pressed,
there is no spark at ODS/pilot.
1. Ignitor electrode positioned wrong.
2. Ignitor electrode is broken.
3. Ignitor electrode not connected to
ignitor cable.
4. Ignitor cable pinched or wet. Keep
ignitor cable dry.
5. Broken ignitor cable.
6. Bad piezo ignitor.
1 Replace ignitor.
2. Replace ignitor.
3. Reconnect ignitor cable.
4. Free ignitor cable if pinched by any metal or
tubing.
5. Replace ignitor cable.
6. Replace piezo ignitor.
Appliance produces unwanted
odors.
1. Appliance burning vapors from paint,
hair spray, glues, etc.
2. Gas leak.
3. Initial burn off.
1. Ventilate room. Stop using odor causing prod-
ucts while heater is running.
2. Locate and correct all leaks.
3. Ventilate room and turn unit on high until odor
is gone. Odor should be gone after 6 hours of
continuous use.
Appliance shuts off during use. 1. Not enough fresh air is available for
ODS/ pilot to operate.
2. Low line pressure.
3. ODS/pilot is partially clogged.
4. Defective Thermopile.
5. Restrictions in incoming air ow
1. Open window and/or door for ventilation.
2. Contact local gas company.
3. Clean ODS/pilot.
4. Check pilot ame, check wire connections, check
output, should be 325 millivolts across TH/TP and
TP Terminals with ON/OFF switches off.
5. Check for bottom riser on glass door, sunken
replace, excessive lava rock/cinders densely
packed against grate.
Gas odor even when control
knob is in OFF position.
1. Gas leak.
2. Control valve defective.
1. Locate and correct all leaks.
2. Replace control valve.
When ignitor button is pressed,
there is spark at ODS pilot, but
no ignition.
1. Gas supply turned off or manual
shutoff valve closed.
2. Control knob not in PILOT position.
3. Control knob not pressed in while in
PILOT position.
4. Air in gas lines when installed.
5. ODS/pilot is clogged.
6. Gas regulator setting is not correct.
1. Turn on gas supply or open manual shutoff
valve.
2. Turn control knob to PILOT position.
3. Press in control knob while in PILOT position.
4. Continue holding down control knob. Repeat
igniting operation until air is removed.
5. Replace ODS/pilot assembly or get it serviced.
6. Replace gas regulator.
continued on following page
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