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Trouble shooting
Trouble shooting
Thorkitchen works hard to ensure that you don’t have problems with your new gas
range. If you experience a problem, look first for a solution in the table below. If, after
trying the suggested solution, you’re still having trouble, call Thorkitchen
at 877-288-8099.
Installtion
COOKTOP
20
Problem
Possible cause
Solution
The surface units will
not maintain a rolling
boil or will not cook fast
enough.
You may be using inappropriate
cookware.
Use pans which are flat and
match the diameter of the
surface unitselected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid until
the desired heat is obtained.
The surface units will
not turn on.
A fuse in your homemay be
blown or the circuitbreaker
tripped.
Replace the fuseor reset the
circuit breaker.
The cooktop controls are set
improperly.
Check if the correct control is
set for the surface unit you are
using.
Are as of discoloration
on the cooktop.
Food spillover was not cleaned.
Refer to the section on the care
and cleaning of the glass
cooktop
Problem
Possible cause
Solution
The range is not level.
The appliance has been
installed improperly.
•
Place the oven rack in the
center of the oven. Place a
levelon theoven rack. Adjust
the leveling legs atthe base of
the range until the oven rack
is level.
•
Insure the floor is level and
strong and stable enough to
adequately support the range.
The floor is sagging or sloping.
Contact a carpenter to correct
the situation.
The kitchen cabinets are not
properly aligned and make the
range appear to be not level.
Insure the cabinets are square
and provide sufficient room for
installation.
The appliance must be
accessed for servicing
and cannot be moved
easily.
The kitchen cabinets are not
square and too close to the
appliance.
Contact a builderor installer to
make the appliance accessible.
Carpet is interfering with
movement of the range.
Provide sufficient space so the
range can be lifted over the
carpet.
Problem
Possible cause
Solution
Are as of discoloration
on the cooktop.
The surface is hot and the
model features a light-colored
cooktop.
This is normal. The surface
may appear discoloredwhen it
is hot. This is temporary and
will disappear as the glass
cools.
The surface unit
frequently cycles on
and off.
The surface unit stops
glowing when changed
to a lower setting.
The element will cycle on and
off to maintain the power
setting.
This is normal operation, and
not a system failure. Use the
oven as usual.
Scratches or abrasions
on the cooktop surface.
The cooktop is being cleaned
improperly.
Scratches are not removable.
Tiny scratches will become less
visible in time as a result of
cleaning. Use ceramic glass top
cleaning cream. Do
notusechemicalorcorrosive
agents. These agents may
damage the surface of the
product.
Cookware with rough bottoms
was used on the cooktop or
there were coarse particles (eg.
salt or sand) present between
the cookware and the surface of
the cooktop.
To avoid scratches, use the
recommended cleaning
procedures. Make sure
cookware bottoms are clean
before use, and use cookware
with smooth bottoms.
Cookware has been slid across
the cooktop surface.
Brown streaks or
specks.
Boilovers have been cooked on
to the surface.
•
Wait until the surface
coolsdown. Then, use a
scraper to remove those
impurities. Use the blade
scraper to remove soil.
•
See the section onthe care
and cleaning of the glass
cooktop
Areas of discolo ration
with metallic sheen.
Mineral deposits from water and
food have been left on the
surface of the cooktop.
•
Remove using a ceramic-
glass cooktop cleaning
cream.
•
Use cookware with clean, dry
bottoms. Clean the
cooktopwith a ceramic
cleaning agent regularly
every week.
“Cracking” or
“popping” sound.
This is the sound of the metal
heating and cooling during both
the cooking and self-cleaning
functions.
This is normal operation, and
not a system failure. Use the
oven as usual.
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