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Clear paper jams
Review the following information about clearing paper jams.
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Introduction
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Experiencing frequent or recurring paper jams?
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Paper jam locations
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Clear paper jams in the document feeder
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Clear paper jams in Tray 1 - 13.02
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Clear paper jams in Tray 2 - 13.03
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Clear paper jams in the output bin - 13.10, 13.11, 13.12
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Clear paper jams in the duplexer (duplex models only) - 13.14, 13.15
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Clear paper jams in the toner cartridge or fuser area - 13.08, 13.09
Introduction
The following information includes instructions for clearing paper jams from the printer.
Experiencing frequent or recurring paper jams?
Follow the steps to solve problems with frequent paper jams. If the rst step does not resolve the problem
continue with the next step until you have resolved the problem.
1. If paper has jammed in the printer, clear the jam and then print a conguration page to test the printer.
2. Check that the tray is congured for the correct paper size and type on the printer control panel. Adjust
paper settings if necessary.
a. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward
to open the Dashboard, and then touch the Setup icon .
b. Touch Paper setup.
c. Select the tray from the list.
d. Select Paper Type, and then select the type of paper that is in the tray.
e. Select Paper Size, and then select the size of paper that is in the tray.
3. Turn the printer o, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the printer:
a. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward
to open the Dashboard, and then touch the Setup icon .
b. Open the following menus:
ENWW Clear paper jams 127
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