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Table 9-1 HP support options
Support option Contact information
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Country/region phone numbers are on the yer that was in the box
with the printer or at www.hp.com/support.
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support/colorljM479MFP
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
Control panel help system
The printer has a built-in Help system that explains how to use each screen.
To open the Help system, touch the Help icon in the lower-right corner of the screen.
Tips for using the online Help:
● For some screens, the Help opens to a global menu where you can search for specic topics. You can
browse through the menu structure by touching the buttons in the menu.
● Some Help screens include animations that guide you through procedures, such as clearing jams.
● For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for
that screen.
● If the printer alerts you of an error or warning, touch the Help icon to open a message that describes the
problem. The message also contains instructions to help solve the problem.
Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will
not reset the page count, or tray size.
To restore the printer to the factory-default settings, follow these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Scroll to and open the following menus:
1. Printer Maintenance
2. Restore
3. Restore Factory Defaults
The printer automatically restarts.
118 Chapter 9 Solve problems ENWW
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