RV2502AE OWNER’S GUIDE

Loading ...

sharkclean.com/AIRobotSEsharkclean.com/AIRobotSE

What should I do if my Shark® robot won't connect to Wi-Fi or loses Wi-Fi connectivity?

If you are an iOS user and recently upgraded to iOS 14, you need to enable local network access on your phone

for the SharkClean app. Please take the following steps to enable. Go to your phone settings --> Select Privacy

--> Select Local Network --> Toggle Shark Clean on, then try connecting again. Make sure your phone is con-

nected to your home Wi-Fi network before trying to connect your robot. Typical home Wi-Fi networks support

both 2.4 GHz and 5 GHz. Make sure you are connected to a 2.4 GHz network when you enter your username

and password. Ensure your robot is turned on and you hear an audio prompt.

Do not use a VPN or a proxy server. Make sure Wi-Fi isolation is turned o on the router.

There may be instances where your Shark robot loses connectivity while operating, due to a weak Wi-Fi signal,

or entering a zone that blocks Wi-Fi.

Turn o the robot. Wait 10 seconds, then turn the power back on and wait for the voice prompt. Power o your

phone, wait 30 seconds, and power back on.

Open Wi-Fi settings on your phone, ﬁnd the Shark network, then select Forget Network. Reopen the

SharkClean app and retry the connection process.

It is normal for your robot to temporarily lose connectivity when it goes under furniture, or moves far from

your router. Your Shark robot will automatically reconnect to Wi-Fi. If the robot does not reconnect on its own,

remove the unit from the base. Power the robot o, wait 10 seconds, and place it back on the base.

USING THE SHARK AI ULTRA™ ROBOT

AI LASER NAVIGATION™

After setup is complete, your robot will conduct an

Explore Run to create an initial map of your home.

The robot will travel from room to room to identify

walls, furniture, and other obstacles as it cleans.

This run will take less time than a full cleaning, as it

doesn’t cover the entire ﬂoor.

The robot's object detection technology helps it

navigate around obstacles taller than 3.5" in height.

Create no-go zones in the app to block o areas

you do not want the robot to enter. You can set up

no-go zones around small objects, or use them to

block o large areas.

MANUAL CLEANING MODE

ULTRACLEAN MODE™

To manually start a cleaning cycle, press the CLEAN button on the robot or on the mobile app. To

immediately send the robot back to the base, press the DOCK button.

To start using UltraClean Mode, select a speciﬁc room or spot in the SharkClean® app home map screen.

Your robot will clean this targeted area on demand with multi-directional cleaning coverage.

NOTE: Be sure to charge the robot completely before its ﬁrst cleaning so that it can explore, map, and clean as much of

your home as possible. It may take up to 6 hours to fully charge your robot.

NOTE: Avoid moving the base. If it is relocated, the robot may not be able to ﬁnd its way back to the base. If the robot is

relocated while in use, it may not be able to follow its intelligent cleaning path, or ﬁnd its way back to the base.

TROUBLESHOOTING

Loading ...

Shark RV2502AE AI Ultra™ Self-Empty Robot Vacuum with XL HEPA Self-Empty Base