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43
Before You Call for Service
Problem Solution Guide
NOTE: See Common Problems When Using the Bake Mode on page 17 for problems with cooking food.
Problem May Be Caused By What to Do
Nothing works. Control panel is
not lit.
Oven not connected to electrical
power.
Have a licensed electrician connect the oven to
properly wired electrical connection.
Power to oven is off. Turn on power at circuit breaker or fuse box.
Check for tripped breaker or blown fuse.
Power outage. Contact power company.
Nothing works/control panel
does not respond. Control
panel is lit.
Control panel locked (Locked
appears on display).
Touch CANCEL · SECURE key for 5 seconds to
reactivate control panel.
Oven's computer needs to be
restarted.
To restart computer, touch and hold BACK
key, continue to hold BACK as you touch and
hold the HOME key. Hold both keys for 5 sec-
onds, until computer restarts.
Control panel, blank, dim or
only time and date is shown.
Oven in “sleep” mode. Energy saving mode activated. See page 7
to change settings or touch display to reacti-
vate.
Normal screen is missing from
display.
Android operating system is show-
ing.
Touch Dacor Cooking or HOME to return to
oven home screen.
Oven will not heat. Oven setting not correct. Touch CANCEL · SECURE, then follow instruc-
tions in Operating Your Oven section.
Oven set for Delay Start. Oven will turn on automatically at the preset
time. Touch CANCEL · SECURE to return to
normal operation.
Attempting to broil with the meat
probe connected.
Broil modes will not work when meat probe is
connected. Disconnect meat probe.
Door open during preheat or when
using one of the broil modes.
Oven will not heat with door open during pre-
heat and Broil. Close door.
Oven does not Self Clean/
Green Clean.
Oven door not shut tightly. Check for obstructions. Shut door tightly.
Oven not set properly. Follow instructions in Care and Cleaning sec-
tion.
Meat probe connected. Oven will not start Self Clean cycle when meat
probe is connected. Disconnect and remove
meat probe.
Oven temperature over 400°F
(204°C).
Control panel does not allow Self Clean to
start when oven is over 400°F (204°C). Wait
for oven to cool, then start Self Clean.
Oven door will not open. Oven is set to Self Clean. Check display. If Locked symbol appears on
display, oven door cannot be opened. Wait for
oven to complete Self Clean or touch CANCEL
· SECURE. Door will unlock once oven has
cooled.
Oven lights will not work. Oven in Self Clean mode. Lights do not work when oven is in Self Clean
mode. See page 38.
Oven in Sabbath mode. Lights do not work when oven is in Sabbath
mode. See page 33.
Light bulbs burned out. Replace light bulbs.
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