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If you have any questions regarding this product, please call our customer service hotline at 1-866-985-7877,
9a.m. – 6 p.m. (EST), Monday – Friday, or email us at [email protected]
.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Main burner will
not light
Gas valve may be off Turn gas valve ON
Fuel tank may be empty Refill LPG tank
Orifice blocked Clean or replace orifice
Air in supply system
Purge air from lines. Open gas
lines and depress control knob
for 2-3 mins.
Loose connection Check all fittings
Igniter fails
Use stick lighter to manually
light
Gas pressure low with valve
open full
Replace cylinder or regulator
New cylinder or 1st ignition Purge air from lines
Cylinder valve on, no gas
flow
Replace hose/regulator
assembly
Low burner flame
Pressure is low Replace LPG tank
Tank is low on fuel Fill LPG tank
Gas hose is kinked Check & straighten or replace
Control knob at max
Check for obstruction at
passageways and orifices
Burner unit
Carbon on reflector &
emitter screen
Clean components as needed
Thick black smoke
Blockage in burner
assembly--thoroughly clean
burner
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