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14
WARRANTY
All FALMEC rangehoods come with a 5 year parts and labour warranty. PR Kitchens &
Washrooms will correct, free of charge, any defects in material or workmanship for the
period of 5 years, subject to the terms of our warranty stated below.
This warranty will be void if a Falmec range hood is used for commercial purposes.
Some examples of commercial purposes but not limited to, include restaurants, cafes,
schools and clubs.
Rangehoods in the Falmec range (excluding BBQ models) are designed and
warranted “strictly” for indoor use only (household kitchen).
1. This warranty only applies for products installed by a qualified person and when
provided with a certificate of compliance in accordance with State/Territory laws.
2. This product must be used in accordance with the manufacturer’s instructions. This
warranty does not apply should the defect in or failure of the product be attributable to
misuse, abuse, accident or non-observation of the manufacturer’s instructions on the
part of the user. FALMEC appliances does not accept liability for any direct or
consequential loss, damage or other expense caused by or arising out of any failure to
install or use the product in accordance with the manufacturer’s instructions.
3. The warranty does not cover failures due to normal wear and tear with reasonable
use or consumable components such as globes, filters, etc.
4. PR Kitchens & Washrooms, at its own discretion may replace or repair any defective
component(s) to affect a repair due to any faulty workmanship and material. The
warranty does not cover breakage of outer glass panels attributed to external damage.
5. The warranty provided is a “Repair Warranty” and in an extreme event if a repair
cannot take place, a replacement will be provided of an equivalent current model where
the balance of the warranty period from the original date of purchase will take effect.
6. This warranty is immediately void if the serial or model number label is removed,
defaced, serviced or repaired by a unauthorised/unqualified personal or used for
industrial/commercial purposes.
7. Warranty will be only provided when a proof of the original purchase is presented to
an authorised dealer or reseller before or at the time of service.
8. This warranty does not cover any corrosion or defect as a result of the product being
installed in an environment in which the appliance is not protected from the weather.
9. It is the responsibility of the customer to ensure the appliance is easily accessible for
a service technician to carry out required repairs. Any obstruction prohibiting access to
the product by building materials of any kind will be required to be removed and
reinstalled by the customer.
10. PR Kitchens & Washrooms has a service network in all metropolitan areas and most
regional areas. Where the warranty claim has been made outside a radius of 50km from
any store where the product can be purchased, the customer is responsible for the cost
of delivery to the nearest service agent or the travel cost for a technician to travel to a
location outside the 50km radius.
PRODUCT SOLD IN AUSTRALIA ONLY:
At PR Kitchens & Washrooms our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and compensation for any other reasonably foreseeable loss
or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
OUTDOOR USE RANGEHOODS
O
utdoor BBQ models from Falmec are warranted for use above barbecues and in
alfresco areas with one open wall and a solid roof such as that they are not exposed to
the elements.
Outdoor BBQ models MUST only have the specified 2010 m3/hr motor installed in
conjunction with the hood.
In the scenario where the hood is located near the ocean or exposed to salty air,
regular care and cleaning of the hood is recommended to prevent any corrosion.
REMOTE MOTOR RANGE HOODS
In addition to the standard 5 years parts and labour warranty stated above the remote
motors from the Professional series are covered for an additional 5 years as a part only
warranty therefore giving a total coverage of 10 years. This warranty is conditional by
the following items
• If installed in coastal applications the external housing must have anti-corrosive
coating applied. The internal fan may also require additional cleaning/washdown as a
result of exposure to salt in the air.
• Fan must be installed in a position that it will not be subjected to excessive duct
temperatures (40˚ covers all models).
• Filters must be in place within the rangehood and regularly maintained/cleaned/
replaced as needed.
SUPPORT
At PRKS we place great importance on customer satisfaction and that is why we have
established a dedicated and experienced customer support team that you can rely on.
Should you ever need to make a warranty related enquiry about your FALMEC
product, you can lodge the enquiry at:
AUSTRALIA
www.prkws.com
03 9700 9100
NEW ZEALAND
www.prkws.com
09 964 0400
We suggest you have the following information close at hand:
1.Model number of your product
2.A copy of your original purchase receipt
3.Address details of where the product is installed.
Any relevant pictures can be attached if lodging the claim online
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