WARRANTY BOOKLET
Continuous Flow & Instantaneous Water Heaters
Register online at www.rinnai.com.au
Rinnai Continuous Flow and Instantaneous Hot Water Warranty 3
Rinnai Continuous Flow & Instantaneous Water Heating
Products Warranty
Warranty Terms
The benets to the consumer given by this warranty are in addition to all other rights and
remedies of the consumer under a law in relation to the goods or services to which the
warrant relates.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Given installation and application is in accordance with the manufacturer’s specications
and instructions as published at the date of installation, Rinnai will repair or replace
goods free of charge in the event of defects arising from faulty materials and/or
workmanship in accordance with the Warranty Terms in Table 1, Denitions, Warranty
Conditions and Exclusions stated in this document.
Rinnai is responsible for reasonable costs associated with legitimate warranty claims,
including call-out of an authorised Rinnai service provider to inspect the faulty product.
Rinnai is not responsible for:
(a) costs for tradespeople that are not authorised Rinnai service providers; or
(b) any costs, including call-out costs for an authorised Rinnai service provider,
associated with a product which is determined upon inspection not to be covered
by this warranty.
The consumer will be reimbursed by Rinnai for any reasonable costs associated with
making a legitimate warranty claim against Rinnai which are not otherwise specied
above.
Enquiries relating to Warranty claims for Rinnai products or services must be made by
contacting Rinnai Australia. Contact details are on the back of this document.
4 Rinnai Continuous Flow and Instantaneous Hot Water Warranty
TABLE 1 CONTINUOUS FLOW & INSTANTANEOUS WATER HEATERS
Continuous/Instantaneous Water Heaters
Product Group Heat Exchanger All Other Components Labour
Domestic Use
Innity Models
(3)
12 Years or Extended 25
Year Option
(1)
3 Years
(2)
3 Years
(2)
Builders Models
(3)
10 Years or Extended 15
Year Option
(1)
3 Years
(2)
3 Years
(2)
Innity Enviro Models
(3)
12 Years 3 Years
(2)
3 Years
(2)
HD and HDC Models
(3)
12 Years 3 Years
(2)
3 Years
(2)
Hoto 10
Instantaneous
(3)(5)
10 Years 3 Years 3 Years
Commercial Use
Innity Models
(3)
1 Year 1 Year 1 Year
Innity Enviro Models
(3)
1 Year 1 Year 1 Year
HD and HDC Models
(3)
5 Year
(6)
1 Year 1 Year
Hoto 10
Instantaneous
(3)(5)
1 Year 1 Year 1 Year
Accessories
Domestic Use
SmartStart® Water Saver (REU-CUG1) 3 Years
Water Controllers 3 Years
All other Accessories 1 Year
Commercial Use
SmartStart® Water Saver (REU-CUG1) 1 Year
Water Controllers 1 Year
All other Accessories
(4)
1 Year
(1) See terms and conditions for Extended Warranty Option
(2) Five years if two or more controllers are installed in domestic applications.
(3) The models in this table are unsuitable for solar hot water applications. Any failure or service issue when installed in a solar hot
water application is not covered by warranty. Exceptions to this are HD/HDC models for Rinnai Demand Duo commercial
applications using solar boosting and models in this table converted by Rinnai specically for solar applications and for use in
Rinnai solar hot water systems. See Conditions and Exclusions for more details.
(4) Accessories include pipe covers, recess boxes, security brackets, ue diverters and coaxial ueing.
(5) These models must not be installed in areas where the temperature remains below 0°C for extended periods. Frost failures are
not covered by warranty
(6) One year on heat exchanger when pre-set to 85 or 95°C.
Rinnai Continuous Flow and Instantaneous Hot Water Warranty 5
Denitions
Domestic Use:
The warranty periods that are allocated under “Domestic Use” are based on hot water
usage patterns of a typical family.
Rinnai “Domestic Use “ warranty periods apply to:
1. Water heaters installed to supply heated water to domestic dwellings.
2. Water heaters installed to supply heated water to commercial installations
such as motel units, hotel rooms, caravans, mobile homes, nursing homes,
retirement village complexes and other care institutions and like
accommodation provided that maximum delivery temperatures do not exceed 65ºC
and that the hot water systems are not installed as component(s) of centralised bulk hot
water systems and the installation does not incorporate building ow and return
systems (not including Smartstart®).
Commercial Use:
The warranty periods that are allocated under “Commercial Use” are for applications other
than domestic use and include premises such as commercial and industrial buildings,
cafes, caravan parks and sporting complexes, but not limited to these.
Rinnai “Commercial Use” warranty applies to:
3. Water heater(s) supplying central shower blocks.
4. Water heater(s) supplying kitchens used for the bulk preparation of food.
5. Water heater(s) delivery temperatures pre-set to exceed 65°C
6. Water heater(s) used in commercial or industrial heating processes.
7. Water heater(s) used in hydronic space heating installations.
8. Any application that uses Rinnai water heater(s) in conjunction with building ow and
return systems (not including Smartstart®).
9. Water heater(s) installed as component(s) of centralised bulk hot water system(s).
6 Rinnai Continuous Flow and Instantaneous Hot Water Warranty
Warranty Conditions
1. Warranty and the extended warranty applies to products which are manufactured on or
after the date of publication of this warranty but before the next date of publication of
this warranty.
2. All terms of this warranty are eective from date of completion of installation of the
appliance(s) and the attending service person reserves the right to verify this date by
requesting a copy of the certicate of compliance prior to the commencement of any
warranty work. Where the date of completion of installation is not known, then this
warranty will commence 2 months after the date of manufacture.
The date of manufacture is stated on the dataplate of the appliance.
Note: Certicates of compliance must be issued by the installer by law in
all States and Territories of Australia.
3. All Rinnai water heating components must be installed, commissioned, serviced,
repaired and removed in accordance with the manufacturers installation instructions,
current AS/NZS 3000, AS/NZS 3500, AS/NZS 5601, local regulations and municipal
building codes by persons authorised by local regulations to do so.
4. All Rinnai water heaters must be operated and maintained in accordance with
manufacturers operating instructions.
5. Any inspection, service, repair or replacement activities associated with warranty on
Rinnai products must be authorised by Rinnai Australia before commencement.
6. The warranty applies only to the components supplied by Rinnai. It does not apply to
components supplied by others, such as pressure limiting valves, isolating valves, non
return valves, electrical switches, pipework, electrical cables and fuses, but not limited
to these.
7. Where the appliance has not been sighted in accordance with the installation
instructions or installed such that normal service access is dicult, a service charge will
apply. If at the discretion of the attending service person, access is deemed dangerous,
service will be refused. Any work required to gain reasonable access to the appliance
will be chargeable by the attending service person (for example, removal of cupboards,
doors, walls, or the use of special equipment to move components to oor level, but not
limited to these).
8. Where a failed component is replaced under warranty, the balance of the original
appliance warranty will remain eective. The replacement part or appliance does not
carry a new warranty.
9. Rinnai reserve the right to have the installed product returned to the factory for
inspection.
Rinnai Continuous Flow and Instantaneous Hot Water Warranty 7
TABLE 2 WATER CHARACTERISTICS
Rinnai
water heater
system type
Total
Dissolved
Solids
(TDS)
mg/Litre
or ppm
Hardness
(as
CaCO3)
mg/Litre
or ppm
Saturation
Index
(Langelier)
pH
Dissolved
CO2
mg/Litre
or ppm
Chlorides
mg/Litre
or ppm
Continuous ow
& Instantaneous
water heaters
Not
Applicable
200
+0.4 to -1.0
@ 65
O
C
5.5 to
9.5
18
Not
Applicable
10. This warranty applies to water heaters connected to a water supply where the water
chemistry and impurity levels do not exceed the limits specied in Table 2.
11. For solar hot water applications, the models in Table 1 must be converted by Rinnai to
be solar compatible and must be installed as a component of a Rinnai solar hot water
system. If the appliance is converted for solar hot water applications after it is rst
installed, the balance of the original warranty in Table 1 will remain eective.
8 Rinnai Continuous Flow and Instantaneous Hot Water Warranty
Warranty Exclusions
No warranties except those implied and that by law cannot be excluded are given by Rinnai
in respect of Goods supplied. Where it is lawful to do so the liability of Rinnai for a breach of
a condition or warranty is limited to the repair or replacement of the Goods, the supply of
equivalent Goods, the payment of the cost of repairing or replacing the Goods or acquiring
equivalent Goods as determined by Rinnai.
All hot water systems
The following exclusions apply to all Rinnai water heating systems. They may cause the
warranty to become void and will result in a service charge and costs of parts (if required):
1. Accidental damage and acts of God.
2. Failure due to abuse or misuse, improper maintenance or failure to maintain.
3. Failure due to incorrect or unauthorised installations.
4. Failure or damage caused by alterations, service or repair work carried out by persons
other than Rinnai Service persons or service agents.
5. Where it is found that there is no fault with the water heater and the issues is related
to the plumbing installation or is due to the failure of water, electric or gas supplies or
corrosive atmosphere.
6. Where the water heater has failed directly or indirectly as a result of excessive water
pressure, negative water pressure (partial vacuum) or water pressure pulsation.
7. Operating the water heater and components when not completely lled with water.
8. This warranty does not apply to water heaters connected to water supplies if the water
chemistry and impurity levels exceed the limits specied in Table 2. Examples of water
supplies where chemistry and impurity levels may exceed the limits specied in Table 2
include but are not limited to private bores, private dams and water from water utilities
where the chemistry is deliberately altered by parties other than the water utility before
supplying the water heater.
9. This warranty applies to water heaters connected to the energy source listed on the
data label of the appliance.
10. This warranty does not apply to damage caused by sludge and/or sediment in the
water supply.
Rinnai Continuous Flow and Instantaneous Hot Water Warranty 9
Rinnai appliances like any, benet
from regular maintenance in order
to maximise ongoing performance.
We recommend that our appliances
are serviced at least every 2 years to
minimise any potential down time,
ensure safety of the product and ultimately
prolong the life span of the unit.
To support this, our highly experienced
1st-Care Service Team are available to
assist with any of your ongoing service
and installation needs.
Call 1st-Care on 1300 555 545 to make a booking
Need a Service?
11. Labour costs incurred due to a Rinnai Service person or service agent performing
checks which should have been carried out by the customer in accordance with the
Customer Instructions and where no defect is found.
12. All warranty if Rinnai Continuous Flow and Instantaneous water heaters are used as
components in non Rinnai water heating systems. Examples include (but are not
limited to): The use of Rinnai Continuous ow and Instantaneous water heaters in
conjunction with storage cylinders and/or pumps and/or control systems and any
associated plumbing hardware specied and supplied by others.
This exclusion does not apply if the system specications and subsequent warranty
terms and conditions have been agreed to in writing by Rinnai Australia Engineering
and Technical Group.
10 Rinnai Continuous Flow and Instantaneous Hot Water Warranty
Extended Warranty Option
Terms and Conditions
1. Participation in this extended warranty is optional and subject to these terms and
conditions.
2. Within the rst 12 months of installation you must complete and submit your product
warranty registration. When registering your product details you agree to be contacted
by Rinnai to arrange service bookings. The Extended Warranty Option can only be
registered online, please visit www.rinnai.com.au for registration.
3. Each eligible Innity product must have general maintenance completed in
accordance with the following service schedule, performed by Rinnai Australia
Pty Ltd (or its nominated appointee) as follows:
• Serviced within the fth year after the date of installation.
This provides an additional 4 years warranty on the Heat Exchanger (for a total of 16 years)
• Serviced within the tenth year after the date of installation.
This provides an additional 3 years warranty on the Heat Exchanger (for a total of 19 years)
• Serviced within the fteenth year after date of installation.
This provides an additional 3 years warranty on the Heat Exchanger (for a total of 22 years)
• Serviced within the twentieth year after date of installation.
This provides an additional 3 years warranty on the Heat Exchanger (for a total of 25 years)
4. Each eligible Builders (B Series) product must have general maintenance completed in
accordance with the following service schedule, performed by Rinnai Australia
Pty Ltd (or its nominated appointee) as follows:
• Serviced within the fth year after the date of installation.
This provides an additional 3 years warranty on the Heat Exchanger (for a total of 13 years)
• Serviced within the tenth year after the date of installation.
This provides an additional 2 years warranty on the Heat Exchanger (for a total of 15 years)
5. These services will be charged by Rinnai.
6. In addition to meeting the conditions set out above, it is essential to comply with all of
the general terms and conditions of the product warranty.
7. To obtain your extended warranty you must:
• During your scheduled service year, contact Rinnai to have a general service
performed, and charged for by Rinnai. Service can be booked online or by calling
1300 555 545.
• Ensure you retain proof of service in the form of proof of payment for service to
Rinnai, and that the service maintenance schedule following has been completed
and endorsed.
8. Standard warranty applies should you not opt into the Extended Warranty Option.
Rinnai Continuous Flow and Instantaneous Hot Water Warranty 11
Service Maintenance Schedule
Innity and Builders Continuous Flow Hot Water Models
DATE OF INSTALLATION / / Installed by:
YEAR OF SERVICE 5 10 15 20
Service Date / / / / / / / /
Service Company/Technician
Model Details
ELECTRICAL
Wiring
Combustion Fan Motor
Over Heat Switches
Printed Circuit Boards
HEATING ASSEMBLY
Burners and Injectors
Ignition System
Flame Sensor
Burner Pressure (High Rate) kPa kPa kPa kPa
Burner Pressure (Low Rate) kPa kPa kPa kPa
MAJOR COMPONENTS
Water Filter Changed
Heat Exchanger
Case
Combustion Air Intakes
Visual Check of Flueing (if applic)
SYSTEM OPERATION
Sequence of Operation
Hours of Operation
Number of Operations (ON/OFF)
Hot Water Temperature ºC ºC ºC ºC
Flow Rate at 25ºC Temp Rise
ACTION CODES
Inspected - Working
Correctly - No action
required
Adjusted
Part
Cleaned Part
Replaced
Part
Repaired
Part
Referred to
Installer
3
A C R RP RI
RINNAI AUSTRALIA PTY. LTD
ABN 74 005 138 769
100 Atlantic Drive
Keysborough VIC 3173
National Help Line
Phone: 1300 555 545 Fax: 1300 555 655
National (Mon-Fri 8am - 6pm EST)
For further information visit
www.rinnai.com.au
APRIL 2018
