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8
9
For troubleshooting and FAQs visit www.sunbeam.com.au.
Problem Cause Solution
The air purifier
is not working.
The appliance is not plugged
in.
Check if unit is properly plugged in and
outlet is working.
The appliance is not switched
on.
Make sure unit is turned ON.
Incorrect power adaptor
used.
Use the power adaptor that is supplied
with the air purifier.
The filter is not properly
installed.
Make sure filters are properly installed.
The filter cover is not fully
assembled.
Check that the filter cover is correctly
assembled by re-aligning the filter
cover and turn the knob clockwise to
close.
The air flow has
decreased.
The air intake grille and
filtered air outlet may be
obstructed.
Turn OFF and unplug the appliance.
Remove any obstructions blocking the
air intake grille, fabric pre-filter and
filtered air outlet.
The filter is nearing the end of
its useful product life.
Check the condition of the filters and
replace if necessary.
Pre-installed filter is covered
by a protective plastic
packaging.
Check filter to remove any plastic
packaging and re-install the filter.
The air purifier
is making a
loud noise.
Pre-installed filter is covered
by a protective plastic
packaging.
Check filter to remove any plastic
packaging and re-install the filter.
The ioniser may produce
an occasional popping or
cracking sound.
This is normal and occurs when a
small buildup of ions is discharged.
Troubleshooting and support
Should you experience any
difficules with your product
during the warranty period,
please contact our customer
service line for advice on 1300
881 861 in Australia, or 0800
786 232 in New Zealand.
Australia
www.sunbeam.com.au
1300 881 861
New Zealand
www.sunbeam.co.nz
0800 786 232
This product is covered by a 12 month
replacement or repair warranty, which is
in addion to your rights under the
Australian Consumer Law (if your product
was purchased in Australia) or New Zealand
Consumer Guarantees Act (if your product
was purchased in New Zealand).
Upon receipt of your claim, Sunbeam will seek
to resolve your difficules or, if the product is
defecve, advise you on how to obtain a
replacement or refund.
To assist us in managing warranty claims, we
recommend you register your product as soon
as praccable aer purchase, on our
Sunbeam website and uploading a copy of
your original receipt. View the Support
secon of the Sunbeam website.
In order to make a claim under our warranty,
you must have the original proof of purchase
documentaon for the product and present it
when requested (if not already uploaded to
our website).
Should your product develop any defect
within 12 months of purchase because of
faulty materials or workmanship, we will
replace or repair it, at our discreon, free of
charge. A product presented for repair may be
replaced by a refurbished product of the same
type rather than being repaired. Refurbished
parts may be used to repair the product.
Our replacement or repair warranty only
applies where a defect arises as a result of
faulty material or workmanship during the
warranty period. Your warranty does not
cover misuse or negligent handling
(including damage caused by failing to use the
product in accordance with this instrucon
booklet), accidental damage, or normal wear
and tear.
Your warranty does not:
• cover freight or any other costs incurred in
making a claim, consumable items,
accessories that by their nature and limited
lifespan require periodic renewal (such as
filters and seals) or any consequenal loss or
damage; or
• cover damage caused by:
-power surges, power dips, voltage supply
problems, or use of the product on
incorrect voltage;
-servicing or modificaon of the product
other than by Sunbeam or an authorised
service centre;
-use of the product with other
accessories, aachments, product
supplies, parts or devices that do not
conform to Sunbeam specificaons; or
-exposure of the product to abnormally
corrosive condions; or
• extend beyond 3 months if the product is
used in commercial, industrial, educaonal or
rental applicaons.
The benefits given to you by our warranty
are in addion to other rights and remedies
under law in relaon to the product.
In Australia our goods come with guarantees
that cannot be excluded under the
Australian Consumer Law. You are entled
to a replacement or refund for a major
failure and for compensaon for any other
foreseeable loss or damage. You are also
entled to have the goods repaired or
replaced if the goods fail to be of acceptable
quality and the failure does not amount to a
major failure.
Our goods also come with guarantees that
cannot be excluded under the New Zealand
Consumer Guarantees Act.
If your warranty claim is not accepted, we
will inform you and if requested to do so by
you, repair the product provided you pay
the usual charges for such repair. You will
also be responsible for all freight and other
costs.
Should your product require repair or
service aer the warranty period, contact
your nearest service centre. For a complete
list of service centres, visit our website or
call our customer service line for advice on
1300 881 861 in Australia, or 0800 786 232
in New Zealand.
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