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Samsung UE65BU8500KXXU User Manual
Page 6
Samsung UE65BU8500KXXU 65" BU8500 Crystal UHD 4K HDR Smart TV
E-MANUAL - Page 6
For UE65BU8500KXXU.
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Contents
Guide
Connections
Connection Guide
Connecting An Antenna (Aerial)
Connecting To The Network
Establishing A Wired Network Connection
Establishing A Wireless Network Connection
Checking The Network Connection Status
Resetting Your Network
Turning On The TV With A Mobile Device
Connecting An IP Control Device To The TV
Allowing To Connect A Wireless Network
Allowing To Connect The Wi–Fi Direct
Changing The Name Of The TV
Displaying Your Mobile Device Screen On The TV
Using Screen Sharing (Smart View)
Using Apple AirPlay
Using Screen Sharing (Tap View)
Enabling Tap View
Connection Cables For External Devices
Switching Between External Devices Connected To The TV
Editing The Name And Icon Of An External Device
Using Additional Functions
Connection Notes
Connection Notes For HDMI
Connection Notes For Audio Devices
Connection Notes For Computers
Connection Notes For Mobile Devices
Connection Notes For Portrait Mode
Remote Control And Peripherals
About The Samsung Smart Remote (QLED TV/The Frame (43–inch Or Larger Models)/The Serif/OLED TV)
About The Samsung Smart Remote (The Frame (32LS03B Model)/BU8 Series)
About The Samsung Smart Remote (The Sero)
About The Samsung Smart Remote (The Frame (LS03BS Model))
Connecting The Samsung Smart Remote To The TV
Controlling External Devices With A Samsung Remote Control–Using The Universal Remote
Learn How To Use Samsung Smart Remote
Using Anynet+ (HDMI–CEC)
Connecting An External Device Through Anynet+ And Using Their Menus
Read Before Connecting An Anynet+ (HDMI–CEC) Device
Controlling The TV With A Keyboard, Mouse Or Gamepad
Connecting A USB Keyboard, Mouse Or Gamepad
Connecting A Bluetooth Keyboard, Mouse Or Gamepad
Using The Keyboard And Mouse
Using The Gamepad
Using The Controller
Setting Up The Input Devices
Entering Text Using The On–Screen Virtual Keyboard
Entering Text Using The Remote Control's Microphone And The On–screen Virtual Keyboard
Smart Features
Using Smart Hub
Displaying The Home Screen
Launching Smart Hub Automatically
Launching The Last Used App Automatically
Automatic Mirroring From Multi View
Automatic Casting In Multi View
Launching Multi View Automatically When Rotating
Testing Smart Hub Connections
Resetting Smart Hub
Using Ambient Mode
Entering The TV Viewing Screen From Ambient Mode
Using Art Mode
About The Art Home Screen
Import Images From USB Memory
Using Art Mode With The SmartThings App
Precautions When Using Art Mode
Using Samsung Gaming Hub
About The Media Home Screen
About The Menu Home Screen
Using A Samsung Account
Signing In To A Samsung Account
Creating A New Account
Managing Your Samsung Account
Using The Shortcuts
Adding Channels
Moving Channels
Removing A Channels
Using Workspace
Using Screen Sharing (Windows PC) / AirPlay (Mac)
Using Easy Connection To Screen
Connecting A Remote PC
Playing Multimedia Content On A Remote PC
Using Samsung DeX
Using Microsoft 365
Adding The Web Service
Using Web Service
Using The Apps Service
Installing An App
Launching An App
Managing Installed Apps
Using The E–Manual
Launching The E–Manual
Using The Buttons In The E–Manual
Using The Internet
Using SmartThings
Registering Peripheral Devices Of The TV
Registering A TV / Smart Appliance / IoT Device From The Mobile App
Controlling The TV From The Mobile App
SmartThings Screen Layout
List Of Devices Compatible With The TV
Using The SmartThings Hub Function
Playing Pictures/video/music
Playing Multimedia Content On A PC Or Mobile Device
Playing Multimedia Content On A USB Device
Listening To Your Mobile Device Sound Through The TV Speaker Using Sound Mirroring
Buttons And Functions Available While Playing Multimedia Content
Using Multi View
Using Bixby
Starting Bixby With Voice
Starting Bixby Using Buttons On The Samsung Smart Remote
Learning About The Explore Bixby Screen
Read Before Using Bixby
Provisions For Using Bixby
Using The Game Bar
Starting The Game Bar
Learning About The Game Bar
Using FreeSync
Setting The Super Ultra Wide Game View
Changing The Super Ultra Wide Screen Position
Configuring 144 Hz Game Settings
Troubleshooting Of The Game Screen And Audio Problems
TV Viewing
Using The Guide
About The Guide Screen
Using Additional Features From The Guide
Recording Programmes
The Instant And Timer Recording Options From The Guide
Recording While Watching A Broadcast
Using The Recording Schedule Management Screen
Setting Up Schedule Viewing
Using The Schedule Viewing Options From The Guide Screen
Using The Schedule Viewing Options While Watching A Programme
Using The Viewing Schedule Management Screen
Using Timeshift
Buttons And Functions Available While Recording A Programme Or Timeshift
Using The Channel List
Accessing The Channel List
Using The Functions On The Channel List Screen
Using The Channel Edit Function
Accessing The Channel Edit Screen
Using The Channel Edit Functions
Using A Personal Favourites List
Creating A Favourites List
TVViewing Support Functions
Scanning For Available Channels
Selecting The Cable Network Search Option
Scanning For Available Channels On Standby Mode
Setting The Wake–up Time
Setting The Functions For The Service Provider
Viewing Broadcast Service Provider Info
Checking Digital Channel Signal Info And Strength
Selecting The Broadcasting Audio Option
Using Programme Rating Lock
Showing Common Interface Menu
Configuring Advanced Broadcasting Settings
Tuning Broadcast Signals Manually
Tuning Digital Channels
Tuning Analogue Channels
Fine–tuning Analogue Broadcasts
Transferring Channel List
Enabling/Disabling Edit Channel Numbers
Deleting CAM Operator Profile
Setting Satellite System
Changing Teletext Language
Selecting The Broadcast Audio Language
Showing TVkey Interface Menu
Reading Digital Text
Picture And Sound
Using Intelligent Mode
Adjusting The Picture Quality
Choosing A Picture Mode
Configuring Advanced Picture Settings
Picture Support Functions
Viewing A Picture–in–picture (PIP)
Changing The Picture Size Settings
Setting The Viewing Environment For External Devices
Playing Games On An Optimised Screen
Setting The Game Mode Details
Using Input Signal Plus
Using HDMI Black Level
Configuring A Sound Mode And Expert Settings
Choosing A Sound Mode
Configuring Advanced Sound Settings
Using The Sound Support Functions
Selecting Speakers
Listening To The TV Through Bluetooth Devices
Listening To The TV Through A Samsung Audio Device That Supports The Wi–Fi Function
System And Support
Using The Time Functions And The Timers
Setting The Clock Automatically
Adjusting The Clock For DST And Time Zone
Changing The Current Time
Setting The Clock Manually
Using The Sleep Timer
Turning Off The TV Using The Off Timer
Using The Power And Energy Saving Functions
Reducing The Energy Consumption Of The TV
Using The Panel Care Functions
Setting The Panel Care
Updating The TV's Software
Updating Through The Network
Updating Through A USB Device
Updating The TV Automatically
Updating Through The Mobile Network
Security Updates Information
Using The Parental Settings Function
Audio And Video Functions For The Visually Or Hearing Impaired
Running The Accessibility Functions
Running Accessibility Shortcuts
Enabling Voice Guides For The Visually Impaired
Changing The Volume, Speed, Pitch And The TV Background Volume Of The Voice Guide
Audio Description
The TV Screen Is Turned Off But Audio Continues
Enlarge The Screen
White Text On Black Background (high Contrast)
Setting The Screen To Black And White
Inverting The Screen Colour
Enlarging The Font (for The Visually Impaired)
Learning About The Remote Control (for The Visually Impaired)
Learning About The TV Menu
Watching TV Broadcasts With Subtitles
Selecting The Broadcasting Subtitle Language
Listening To The TV Through Bluetooth Devices (for The Hearing Impaired)
Enlarging The Sign Language Screen For The Hearing Impaired
Configure Sign Language Guide Options
Configuring The Repeat Settings For Remote Control Buttons
App For The Visually Impaired (SeeColors App)
Using Voice Assistants On The TV
Select The Voice Assistant
Using Other Functions
Changing The Menu Language
Setting Up A Password
Selecting Usage Or Retail Mode
Managing External Devices
Using AirPlay
Restoring The TV To The Factory Settings
HbbTV
Using A TV Viewing Card (“CI Or CI+ Card”)
Connecting The “CI Or CI+ Card” Via COMMON INTERFACE Slot With The CI CARD Adapter
Attaching The CI CARD Adapter Via COMMON INTERFACE Slot
Connecting The “CI Or CI+ Card”
Connecting The “CI Or CI+ Card” Via COMMON INTERFACE Slot
Using The “CI Or CI+ Card”
Teletext Feature
On The Samsung Smart Remote
On The Standard Remote Control
Typical Teletext Page
Precautions And Notes
Before Using The Recording And Timeshift Functions
Before Using The Recording And Schedule Recording Functions
Before Using The Timeshift Function
Supported Broadcasting Audio Options
Read Before Using Apps
Read Before Using The Internet Function
Read Before Setting Up A Wireless Network Connection
Precautions For Wireless Network
Wireless Security Protocols
Read Before Playing Photo, Video Or Music Files
Limitations To The Use Of Photo, Video And Music Files
Supported Subtitles
Subtitle Formats
Video Formats With Subtitles
Supported Image Formats And Resolutions
Supported Music Formats And Codecs
Supported Video Codecs (QLED TV Except For Q6*B Series/The Frame (43–inch Or Larger Models)/The Serif/The Sero/OLED TV)
Other Restrictions
Video Decoders
Audio Decoders
Supported Video Codecs (Q6*B Series)
Supported Video Codecs (BU8 Series)
Other Restrictions
Video Decoders
Audio Decoders
Supported Video Codecs (The Frame (32LS03B Model))
Other Restrictions
Video Decoders
Audio Decoders
Supported Video Codecs (QN7**B Series)
Other Restrictions
Video Decoders
Audio Decoders
Supported Video Codecs (QN8**B Series Or Higher)
Other Restrictions
Video Decoders
Audio Decoders
Read After Installing The TV
Picture Sizes And Input Signals
Installing An Anti–theft Lock
Supported Resolutions For UHD Input Signals
If Input Signal Plus Is Set To Off
If Input Signal Plus Is Set To On
Resolutions For Input Signals Supported By 8K Models (QN7**B Series Or Higher)
If Input Signal Plus Is Set To Off
If Input Signal Plus Is Set To On
Supported Resolutions For FreeSync (VRR)
Read Before Connecting A Computer (Supported Resolutions)
IBM
MAC
VESA DMT
VESA CVT
CTA–861
Supported Resolutions For Video Signals
CTA–861
VESA CVT
Read Before Using Bluetooth Devices
Restrictions On Using Bluetooth
Licences & Other Information
Troubleshooting
Picture Issues
The Screen Is Flashing Or Has Become Dark
The Picture Is Not Bright, Or The Picture Colours Do Not Look Clear
The Picture Colours Are Black And White Or Do Not Look The Way They Should Look
The TV Automatically Turns Off By Itself
TV (The Frame TV) Cannot Be Turned Off.
Unable To Power On
The TV Remains On Or Does Not Turn On Automatically.
Unable To Find A Channel
The TV Image Does Not Look As Good As It Did In The Store.
Displayed Video Looks Blurry
The Picture Is Distorted.
There Is A Dotted Line On The Edge Of The Screen.
The Picture Won't Display In Full Screen.
The Subtitle Function In The TV Menu Is Deactivated.
Subtitles Appear On The TV Screen.
The HDR Of The Connected External Device Turns Off.
Sound And Noise Issues
How Can I Connect An Audio Device To The TV?
There Is No Sound Or The Sound Is Too Low At Maximum Volume.
The Picture Is Good But There Is No Sound.
HDMI (eARC) Is Connected, And There Is No Sound.
The Speakers Are Making An Odd Sound.
The Sound Is Interrupted.
Whenever A Function Is Used On The TV Or The Channel Is Changed, The TV Voices The Activity.The TV Explains In Voice–over The Video Scenes Displayed On The Screen.
The TV Audio Is Not Being Played Through The Sound Bar Or A/V Receiver.
The Sound Is Not Heard Clearly.
The Volume Of The External Device Cannot Be Adjusted.
I Want To Turn The TV And Audio Device Off And On At The Same Time.
Channel And Broadcast Issues
Weak Or No Signal Displayed In TV Mode Or Cannot Find Channel.
The TV Is Not Receiving All Channels.
The Subtitles Are Not Provided On A Digital Channel.
Broadcasting Is Deactivated.
External Device Connectivity Issues
The "Mode Not Supported" Message Appears.
The Video Is OK But There Is No Audio.
I Want To Connect To A PC And Mobile Device Via Screen Mirroring.
No Screen Appears When Connecting The TV To An External Device.
I Want To Connect To A Bluetooth Speaker.
The PC Screen Does Not Appear Or It Flickers.
Network Issues
Wireless Network Connection Failed.Unable To Connect To A Wireless Access Point.Unable To Connect To The Network.
Wired Network Connection Failed.
Connected To A Local Network, But Not To The Internet.
Anynet+ (HDMI–CEC) Issues
What Is Anynet+?
Anynet+ Does Not Work.The Connected Device Is Not Displayed.
I Want To Start Anynet+.I Also Want The Connected Devices To Turn On When The TV Is Turned On.
I Want To Exit Anynet+.It Is Inconvenient To Turn On Other Devices Because The TV Also Turns On.It Is Inconvenient Because The Connected Devices (e.g.set–top Box) Turn Off Together.
The Message "Connecting To Anynet+ Device..." Or "Disconnecting From Anynet+ Device" Appears On The Screen.
The Anynet+ Device Won't Play.
Remote Control Issues
The Remote Control Does Not Work.
External Devices Cannot Be Operated With The TV Remote Control.
Recording Issues
The Timeshift Or Recording Function Cannot Be Used.
Cannot Record Videos Received From An External Device Or Samsung TV Plus.
The "Format Device" Message Appears When The Timeshift Or Recording Function Is Used.
The Recorded Files On The TV Are Not Played Back On A PC.
Apps
I Launched An App, But It's In A Different Language.How Can I Change The Language?
The App Does Not Work Properly.Its Image Quality Is Poor.
The Smart Hub Home Screen Keeps Appearing Whenever You Turn On The TV.
Media Files
Some Files Are Interrupted During Playback.
Some Files Can't Be Played.
Voice Assistant Issues
The Microphone Is Off.
The Voice Commands Do Not Work Well.
Bixby/Alexa Answers Although I Did Not Call It.
I Spoke "Hi, Bixby/Alexa" But Bixby/Alexa Does Not Answer.
Voice Recognition Does Not Work With The Samsung Smart Remote Unlike Other Features.There Is No Response Even If The Voice Assistant Button Is Pressed.
During Voice Recognition, The Heavy Load Message Appears And The Function Does Not Work.
I Want To See Weather Information Of The Desired Area.
Other Issues
The TV Is Hot.
The TV Smells Like Plastic.
The Settings Are Lost After 5 Minutes Or Every Time The TV Is Turned Off.
The TV Is Tilted To The Side.
The Stand Is Wobbly Or Crooked.
A POP (TV's Internal Banner Ad) Appears On The Screen.
The TV Is Making A Popping Noise.
The TV Is Making A Humming Noise.
The TV Narrates The Screen Events In Voice–over.
Diagnosing TV Operational Issues
Self Diagnosis
Cannot Select Broadcast Signal In Self Diagnosis.
Reset Smart Hub
Reset Picture
Reset Sound
Getting Support
Getting Support Through Remote Management
Finding The Contact Information For Service
Requesting Service
FAQ
The TV Screen Does Not Display Properly
The TV Does Not Turn On
The Picture Is Distorted, Or No Sound Comes Out Of The Sound Bar
Network Access Is Not Available
There Is No Sound Or The Speakers Are Making An Odd Sound
The Remote Control Does Not Work
Updating The Software
Accessibility Guidance
Menu Learning Screen
Using The Remote Control
Orientation Of The Samsung Smart Remote
Description Of The Samsung Smart Remote
Using The Accessibility Menu
Running The Accessibility Shortcuts Menu
Running The Accessibility Menu Functions Using The General Menu
Running The Accessibility Menu Functions Using Bixby
Learning About The Accessibility Menu Functions
Using The TV With Voice Guide On
Changing Channel
Using On–screen Number Entry Via The Samsung Smart Remote
Changing Volume
Using Programme Information
Using The Guide
To View A Programme On Now
Other Options In The Guide
Using Schedule Viewing
Setting Up A Schedule Viewing
Cancelling A Scheduled Viewing
Using The Channel List
Recording
Using The Instant And Schedule Recording Options From The Guide Screen:
Recording The Programme You Are Watching
Scheduling Recording From The Programme Info Window
Changing The Recording Time
Viewing Recorded Programmes
Deleting A Recorded Programme
Using Smart Hub
Smart Hub
Using The Smart Hub Home Screen
Launching The E–Manual
Using Bixby
Running Bixby
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Contents
Table of Contents
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Troubleshooting
Bookmarks
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Accessibility Guidance
Menu Learning Screen
282
Using the Remote control
284
Using the accessibility menu
288
Using the TV with Voice Guide on
290
Using the guide
294
Using Schedule Viewing
295
Using the Channel List
297
Recording
300
Using Smart Hub
303
Launching the e-Manual
304
Using Bixby
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File type: PDF
File name: 43995463_ue65bu8500kxxu.pdf
File size: 227.4 KB
File Language: English
Pages: 304
Author: Samsung
File created: 2022-02-03
Published: 2022-05-03
Updated: 2024-03-08
Verified by
Shanon Kunze
on 2024-03-08
Download File
Table of Contents
×
Contents
2
Guide
7
Connections
7
Connection Guide
7
Connecting An Antenna (Aerial)
9
Connecting To The Network
10
Establishing A Wired Network Connection
10
Establishing A Wireless Network Connection
11
Checking The Network Connection Status
12
Resetting Your Network
12
Turning On The TV With A Mobile Device
13
Connecting An IP Control Device To The TV
13
Allowing To Connect A Wireless Network
13
Allowing To Connect The Wi–Fi Direct
14
Changing The Name Of The TV
14
Displaying Your Mobile Device Screen On The TV
15
Using Screen Sharing (Smart View)
15
Using Apple AirPlay
15
Using Screen Sharing (Tap View)
16
Enabling Tap View
16
Connection Cables For External Devices
17
Switching Between External Devices Connected To The TV
19
Editing The Name And Icon Of An External Device
19
Using Additional Functions
21
Connection Notes
22
Connection Notes For HDMI
22
Connection Notes For Audio Devices
23
Connection Notes For Computers
23
Connection Notes For Mobile Devices
24
Connection Notes For Portrait Mode
24
Remote Control And Peripherals
25
About The Samsung Smart Remote (QLED TV/The Frame (43–inch Or Larger Models)/The Serif/OLED TV)
25
About The Samsung Smart Remote (The Frame (32LS03B Model)/BU8 Series)
28
About The Samsung Smart Remote (The Sero)
31
About The Samsung Smart Remote (The Frame (LS03BS Model))
34
Connecting The Samsung Smart Remote To The TV
37
Controlling External Devices With A Samsung Remote Control–Using The Universal Remote
38
Learn How To Use Samsung Smart Remote
38
Using Anynet+ (HDMI–CEC)
39
Connecting An External Device Through Anynet+ And Using Their Menus
39
Read Before Connecting An Anynet+ (HDMI–CEC) Device
39
Controlling The TV With A Keyboard, Mouse Or Gamepad
40
Connecting A USB Keyboard, Mouse Or Gamepad
40
Connecting A Bluetooth Keyboard, Mouse Or Gamepad
40
Using The Keyboard And Mouse
41
Using The Gamepad
42
Using The Controller
43
Setting Up The Input Devices
44
Entering Text Using The On–Screen Virtual Keyboard
44
Entering Text Using The Remote Control's Microphone And The On–screen Virtual Keyboard
45
Smart Features
46
Using Smart Hub
46
Displaying The Home Screen
47
Launching Smart Hub Automatically
49
Launching The Last Used App Automatically
49
Automatic Mirroring From Multi View
49
Automatic Casting In Multi View
49
Launching Multi View Automatically When Rotating
50
Testing Smart Hub Connections
50
Resetting Smart Hub
50
Using Ambient Mode
51
Entering The TV Viewing Screen From Ambient Mode
56
Using Art Mode
57
About The Art Home Screen
58
Import Images From USB Memory
62
Using Art Mode With The SmartThings App
63
Precautions When Using Art Mode
64
Using Samsung Gaming Hub
65
About The Media Home Screen
68
About The Menu Home Screen
71
Using A Samsung Account
75
Signing In To A Samsung Account
75
Creating A New Account
75
Managing Your Samsung Account
75
Using The Shortcuts
77
Adding Channels
79
Moving Channels
79
Removing A Channels
79
Using Workspace
80
Using Screen Sharing (Windows PC) / AirPlay (Mac)
80
Using Easy Connection To Screen
80
Connecting A Remote PC
81
Playing Multimedia Content On A Remote PC
84
Using Samsung DeX
84
Using Microsoft 365
85
Adding The Web Service
85
Using Web Service
86
Using The Apps Service
87
Installing An App
88
Launching An App
88
Managing Installed Apps
89
Using The E–Manual
91
Launching The E–Manual
91
Using The Buttons In The E–Manual
91
Using The Internet
93
Using SmartThings
94
Registering Peripheral Devices Of The TV
94
Registering A TV / Smart Appliance / IoT Device From The Mobile App
95
Controlling The TV From The Mobile App
95
SmartThings Screen Layout
96
List Of Devices Compatible With The TV
97
Using The SmartThings Hub Function
98
Playing Pictures/video/music
99
Playing Multimedia Content On A PC Or Mobile Device
100
Playing Multimedia Content On A USB Device
100
Listening To Your Mobile Device Sound Through The TV Speaker Using Sound Mirroring
101
Buttons And Functions Available While Playing Multimedia Content
101
Using Multi View
105
Using Bixby
107
Starting Bixby With Voice
107
Starting Bixby Using Buttons On The Samsung Smart Remote
108
Learning About The Explore Bixby Screen
109
Read Before Using Bixby
111
Provisions For Using Bixby
111
Using The Game Bar
112
Starting The Game Bar
112
Learning About The Game Bar
112
Using FreeSync
114
Setting The Super Ultra Wide Game View
115
Changing The Super Ultra Wide Screen Position
115
Configuring 144 Hz Game Settings
116
Troubleshooting Of The Game Screen And Audio Problems
116
TV Viewing
117
Using The Guide
117
About The Guide Screen
118
Using Additional Features From The Guide
120
Recording Programmes
121
The Instant And Timer Recording Options From The Guide
121
Recording While Watching A Broadcast
121
Using The Recording Schedule Management Screen
122
Setting Up Schedule Viewing
124
Using The Schedule Viewing Options From The Guide Screen
124
Using The Schedule Viewing Options While Watching A Programme
124
Using The Viewing Schedule Management Screen
124
Using Timeshift
125
Buttons And Functions Available While Recording A Programme Or Timeshift
126
Using The Channel List
128
Accessing The Channel List
128
Using The Functions On The Channel List Screen
128
Using The Channel Edit Function
130
Accessing The Channel Edit Screen
130
Using The Channel Edit Functions
130
Using A Personal Favourites List
132
Creating A Favourites List
132
TVViewing Support Functions
133
Scanning For Available Channels
133
Selecting The Cable Network Search Option
133
Scanning For Available Channels On Standby Mode
133
Setting The Wake–up Time
134
Setting The Functions For The Service Provider
134
Viewing Broadcast Service Provider Info
134
Checking Digital Channel Signal Info And Strength
135
Selecting The Broadcasting Audio Option
135
Using Programme Rating Lock
135
Showing Common Interface Menu
136
Configuring Advanced Broadcasting Settings
136
Tuning Broadcast Signals Manually
136
Tuning Digital Channels
137
Tuning Analogue Channels
137
Fine–tuning Analogue Broadcasts
137
Transferring Channel List
137
Enabling/Disabling Edit Channel Numbers
138
Deleting CAM Operator Profile
138
Setting Satellite System
138
Changing Teletext Language
138
Selecting The Broadcast Audio Language
139
Showing TVkey Interface Menu
139
Reading Digital Text
139
Picture And Sound
140
Using Intelligent Mode
140
Adjusting The Picture Quality
143
Choosing A Picture Mode
143
Configuring Advanced Picture Settings
144
Picture Support Functions
146
Viewing A Picture–in–picture (PIP)
146
Changing The Picture Size Settings
147
Setting The Viewing Environment For External Devices
148
Playing Games On An Optimised Screen
148
Setting The Game Mode Details
149
Using Input Signal Plus
151
Using HDMI Black Level
151
Configuring A Sound Mode And Expert Settings
152
Choosing A Sound Mode
152
Configuring Advanced Sound Settings
152
Using The Sound Support Functions
154
Selecting Speakers
154
Listening To The TV Through Bluetooth Devices
155
Listening To The TV Through A Samsung Audio Device That Supports The Wi–Fi Function
156
System And Support
157
Using The Time Functions And The Timers
157
Setting The Clock Automatically
157
Adjusting The Clock For DST And Time Zone
158
Changing The Current Time
158
Setting The Clock Manually
159
Using The Sleep Timer
159
Turning Off The TV Using The Off Timer
159
Using The Power And Energy Saving Functions
160
Reducing The Energy Consumption Of The TV
160
Using The Panel Care Functions
162
Setting The Panel Care
162
Updating The TV's Software
163
Updating Through The Network
163
Updating Through A USB Device
163
Updating The TV Automatically
163
Updating Through The Mobile Network
163
Security Updates Information
164
Using The Parental Settings Function
165
Audio And Video Functions For The Visually Or Hearing Impaired
166
Running The Accessibility Functions
166
Running Accessibility Shortcuts
166
Enabling Voice Guides For The Visually Impaired
167
Changing The Volume, Speed, Pitch And The TV Background Volume Of The Voice Guide
167
Audio Description
167
The TV Screen Is Turned Off But Audio Continues
168
Enlarge The Screen
168
White Text On Black Background (high Contrast)
168
Setting The Screen To Black And White
168
Inverting The Screen Colour
169
Enlarging The Font (for The Visually Impaired)
169
Learning About The Remote Control (for The Visually Impaired)
169
Learning About The TV Menu
169
Watching TV Broadcasts With Subtitles
170
Selecting The Broadcasting Subtitle Language
170
Listening To The TV Through Bluetooth Devices (for The Hearing Impaired)
171
Enlarging The Sign Language Screen For The Hearing Impaired
171
Configure Sign Language Guide Options
171
Configuring The Repeat Settings For Remote Control Buttons
171
App For The Visually Impaired (SeeColors App)
171
Using Voice Assistants On The TV
172
Select The Voice Assistant
172
Using Other Functions
173
Changing The Menu Language
173
Setting Up A Password
173
Selecting Usage Or Retail Mode
173
Managing External Devices
174
Using AirPlay
174
Restoring The TV To The Factory Settings
174
HbbTV
175
Using A TV Viewing Card (“CI Or CI+ Card”)
176
Connecting The “CI Or CI+ Card” Via COMMON INTERFACE Slot With The CI CARD Adapter
176
Attaching The CI CARD Adapter Via COMMON INTERFACE Slot
176
Connecting The “CI Or CI+ Card”
177
Connecting The “CI Or CI+ Card” Via COMMON INTERFACE Slot
177
Using The “CI Or CI+ Card”
178
Teletext Feature
179
On The Samsung Smart Remote
179
On The Standard Remote Control
180
Typical Teletext Page
182
Precautions And Notes
183
Before Using The Recording And Timeshift Functions
183
Before Using The Recording And Schedule Recording Functions
183
Before Using The Timeshift Function
185
Supported Broadcasting Audio Options
185
Read Before Using Apps
186
Read Before Using The Internet Function
187
Read Before Setting Up A Wireless Network Connection
188
Precautions For Wireless Network
188
Wireless Security Protocols
188
Read Before Playing Photo, Video Or Music Files
189
Limitations To The Use Of Photo, Video And Music Files
189
Supported Subtitles
190
Subtitle Formats
190
Video Formats With Subtitles
190
Supported Image Formats And Resolutions
191
Supported Music Formats And Codecs
191
Supported Video Codecs (QLED TV Except For Q6*B Series/The Frame (43–inch Or Larger Models)/The Serif/The Sero/OLED TV)
192
Other Restrictions
193
Video Decoders
194
Audio Decoders
194
Supported Video Codecs (Q6*B Series)
195
Supported Video Codecs (BU8 Series)
196
Other Restrictions
197
Video Decoders
197
Audio Decoders
197
Supported Video Codecs (The Frame (32LS03B Model))
198
Other Restrictions
199
Video Decoders
199
Audio Decoders
199
Supported Video Codecs (QN7**B Series)
200
Other Restrictions
201
Video Decoders
201
Audio Decoders
201
Supported Video Codecs (QN8**B Series Or Higher)
202
Other Restrictions
203
Video Decoders
203
Audio Decoders
203
Read After Installing The TV
204
Picture Sizes And Input Signals
204
Installing An Anti–theft Lock
204
Supported Resolutions For UHD Input Signals
205
If Input Signal Plus Is Set To Off
205
If Input Signal Plus Is Set To On
205
Resolutions For Input Signals Supported By 8K Models (QN7**B Series Or Higher)
206
If Input Signal Plus Is Set To Off
206
If Input Signal Plus Is Set To On
206
Supported Resolutions For FreeSync (VRR)
207
Read Before Connecting A Computer (Supported Resolutions)
208
IBM
208
MAC
208
VESA DMT
209
VESA CVT
210
CTA–861
210
Supported Resolutions For Video Signals
211
CTA–861
211
VESA CVT
212
Read Before Using Bluetooth Devices
213
Restrictions On Using Bluetooth
213
Licences & Other Information
214
Troubleshooting
216
Picture Issues
216
The Screen Is Flashing Or Has Become Dark
216
The Picture Is Not Bright, Or The Picture Colours Do Not Look Clear
217
The Picture Colours Are Black And White Or Do Not Look The Way They Should Look
218
The TV Automatically Turns Off By Itself
218
TV (The Frame TV) Cannot Be Turned Off.
219
Unable To Power On
219
The TV Remains On Or Does Not Turn On Automatically.
219
Unable To Find A Channel
220
The TV Image Does Not Look As Good As It Did In The Store.
220
Displayed Video Looks Blurry
220
The Picture Is Distorted.
221
There Is A Dotted Line On The Edge Of The Screen.
221
The Picture Won't Display In Full Screen.
221
The Subtitle Function In The TV Menu Is Deactivated.
221
Subtitles Appear On The TV Screen.
222
The HDR Of The Connected External Device Turns Off.
222
Sound And Noise Issues
223
How Can I Connect An Audio Device To The TV?
223
There Is No Sound Or The Sound Is Too Low At Maximum Volume.
223
The Picture Is Good But There Is No Sound.
223
HDMI (eARC) Is Connected, And There Is No Sound.
224
The Speakers Are Making An Odd Sound.
224
The Sound Is Interrupted.
224
Whenever A Function Is Used On The TV Or The Channel Is Changed, The TV Voices The Activity.The TV Explains In Voice–over The Video Scenes Displayed On The Screen.
225
The TV Audio Is Not Being Played Through The Sound Bar Or A/V Receiver.
225
The Sound Is Not Heard Clearly.
225
The Volume Of The External Device Cannot Be Adjusted.
226
I Want To Turn The TV And Audio Device Off And On At The Same Time.
226
Channel And Broadcast Issues
227
Weak Or No Signal Displayed In TV Mode Or Cannot Find Channel.
227
The TV Is Not Receiving All Channels.
227
The Subtitles Are Not Provided On A Digital Channel.
227
Broadcasting Is Deactivated.
227
External Device Connectivity Issues
228
The "Mode Not Supported" Message Appears.
228
The Video Is OK But There Is No Audio.
228
I Want To Connect To A PC And Mobile Device Via Screen Mirroring.
228
No Screen Appears When Connecting The TV To An External Device.
229
I Want To Connect To A Bluetooth Speaker.
229
The PC Screen Does Not Appear Or It Flickers.
229
Network Issues
230
Wireless Network Connection Failed.Unable To Connect To A Wireless Access Point.Unable To Connect To The Network.
230
Wired Network Connection Failed.
230
Connected To A Local Network, But Not To The Internet.
230
Anynet+ (HDMI–CEC) Issues
231
What Is Anynet+?
231
Anynet+ Does Not Work.The Connected Device Is Not Displayed.
231
I Want To Start Anynet+.I Also Want The Connected Devices To Turn On When The TV Is Turned On.
231
I Want To Exit Anynet+.It Is Inconvenient To Turn On Other Devices Because The TV Also Turns On.It Is Inconvenient Because The Connected Devices (e.g.set–top Box) Turn Off Together.
232
The Message "Connecting To Anynet+ Device..." Or "Disconnecting From Anynet+ Device" Appears On The Screen.
232
The Anynet+ Device Won't Play.
232
Remote Control Issues
233
The Remote Control Does Not Work.
233
External Devices Cannot Be Operated With The TV Remote Control.
233
Recording Issues
234
The Timeshift Or Recording Function Cannot Be Used.
234
Cannot Record Videos Received From An External Device Or Samsung TV Plus.
234
The "Format Device" Message Appears When The Timeshift Or Recording Function Is Used.
234
The Recorded Files On The TV Are Not Played Back On A PC.
234
Apps
235
I Launched An App, But It's In A Different Language.How Can I Change The Language?
235
The App Does Not Work Properly.Its Image Quality Is Poor.
235
The Smart Hub Home Screen Keeps Appearing Whenever You Turn On The TV.
235
Media Files
236
Some Files Are Interrupted During Playback.
236
Some Files Can't Be Played.
236
Voice Assistant Issues
237
The Microphone Is Off.
237
The Voice Commands Do Not Work Well.
237
Bixby/Alexa Answers Although I Did Not Call It.
237
I Spoke "Hi, Bixby/Alexa" But Bixby/Alexa Does Not Answer.
238
Voice Recognition Does Not Work With The Samsung Smart Remote Unlike Other Features.There Is No Response Even If The Voice Assistant Button Is Pressed.
238
During Voice Recognition, The Heavy Load Message Appears And The Function Does Not Work.
239
I Want To See Weather Information Of The Desired Area.
239
Other Issues
240
The TV Is Hot.
240
The TV Smells Like Plastic.
240
The Settings Are Lost After 5 Minutes Or Every Time The TV Is Turned Off.
240
The TV Is Tilted To The Side.
240
The Stand Is Wobbly Or Crooked.
240
A POP (TV's Internal Banner Ad) Appears On The Screen.
240
The TV Is Making A Popping Noise.
241
The TV Is Making A Humming Noise.
241
The TV Narrates The Screen Events In Voice–over.
241
Diagnosing TV Operational Issues
242
Self Diagnosis
242
Cannot Select Broadcast Signal In Self Diagnosis.
243
Reset Smart Hub
244
Reset Picture
244
Reset Sound
244
Getting Support
245
Getting Support Through Remote Management
245
Finding The Contact Information For Service
245
Requesting Service
245
FAQ
246
The TV Screen Does Not Display Properly
246
The TV Does Not Turn On
251
The Picture Is Distorted, Or No Sound Comes Out Of The Sound Bar
257
Network Access Is Not Available
261
There Is No Sound Or The Speakers Are Making An Odd Sound
266
The Remote Control Does Not Work
272
Updating The Software
276
Accessibility Guidance
282
Menu Learning Screen
282
Using The Remote Control
282
Orientation Of The Samsung Smart Remote
282
Description Of The Samsung Smart Remote
282
Using The Accessibility Menu
284
Running The Accessibility Shortcuts Menu
284
Running The Accessibility Menu Functions Using The General Menu
284
Running The Accessibility Menu Functions Using Bixby
285
Learning About The Accessibility Menu Functions
286
Using The TV With Voice Guide On
288
Changing Channel
288
Using On–screen Number Entry Via The Samsung Smart Remote
288
Changing Volume
289
Using Programme Information
289
Using The Guide
290
To View A Programme On Now
291
Other Options In The Guide
292
Using Schedule Viewing
294
Setting Up A Schedule Viewing
294
Cancelling A Scheduled Viewing
294
Using The Channel List
295
Recording
297
Using The Instant And Schedule Recording Options From The Guide Screen:
297
Recording The Programme You Are Watching
298
Scheduling Recording From The Programme Info Window
298
Changing The Recording Time
298
Viewing Recorded Programmes
299
Deleting A Recorded Programme
299
Using Smart Hub
300
Smart Hub
300
Using The Smart Hub Home Screen
301
Launching The E–Manual
303
Using Bixby
304
Running Bixby
304
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