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ENG
31
TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
•Is the power cord plugged into the outlet? ¼ Connect the power plug to the outlet.
A function does not work when the button is pressed.
•Is there static electricity in the air? ¼ Disconnect the power plug and connect it again.
Sound is not produced.
•Is the Mute function on?
•Is the volume set to minimum?
¼ Press the
(Mute) button to cancel the Mute
function.
¼ Adjust the volume.
The remote control does not work.
•Are the batteries drained?
•Is the distance between the remote control and main
unit too far?
¼ Replace with new batteries.
¼ Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
•Does your TV support TV SoundConnect?
•Is your TV firmware the latest version?
•Does an error occur when connecting?
¼ TV SoundConnect is supported by some Samsung
TVs released from 2012 on. Check your TV to see if it
supports TV SoundConnect.
¼ Update your TV with the latest firmware.
¼ Contact the Samsung Call Centre.
¼ Reset TV SoundConnect and connect again.
To reset the TV SoundConnect connection, press
and hold the
p
button for 5 seconds.
The red LED on the subwoofer blinks and the subwoofer is not producing sound.
•Your subwoofer may not be connected to the
main unit of the product.
¼ Try to connect your subwoofer again.
(See Page 16)
TROUBLESHOOTING
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