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RHAP1001 Revision 2.1
PROBLEM SOLVING
The air purifier
doesn’t switch on
• Check the appliance is plugged in
• Check the socket is switched on
• Check another appliance in the socket
• Unplug and check for any obvious signs of damage to cord or
plug
• If there is frost on the surface, allow to defrost.
• If recently used, allow to cool for 1 hour then try again
The air purifier is
rattling
• Check the filter and base is secured properly
• Check there is nothing in contact with the air purifier
Air purifier is
making a grinding
sound
• Immediately switch off and contact Customer Services
Light hasn’t turned
on
• Check the appliance has switched on as first solution above.
• Press the Power Button
• Hold the Power Button for 3 seconds.
• Press the light button.
The air smells or is
dusty
• Check the filter is properly installed.
• Ensure filter is clean and free from dust
• The filter can be lightly brushed or vacuumed to remove
dust. Do not wash with water.
• Replace filter with a new filter.
If you are still experiencing difficulties with the appliance please
contact us BEFORE returning the appliance to the retailer it was
purchased from:
Website: https://mda.russellhobbs.com
Telephone: 0345 209 7461
Address: Product Care, G2S, Green Bank Business Park,
Hindley Green, Wigan, WN2 4AY
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