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Troubleshooting
inor
Repairs must only be carried out by our
Customer Service or an authorized technician.
If repairs are needed, and assuming that you
cannot eliminate the fault yourself with the aid of
the following table:
Faults
Turn the program selector to Off.
Disconnect the washing machine from the
mains.
Turn off the water tap.
Call Customer Service (refer to page 23).
Fault Cause Action
The loadingdoorcannot be
opened.
Detergentresiduein the
detergentdispenser.
Control lights do not come on.
no final spin was selected.
Safetyfunction is active.
Detergentwas dampor lumpy.
Select Drain or Spin,
Waitfor 2 minutes.
Cleanand drythe detergent dispenser
(referto page19).
Usethe dispensingaid for liquiddetergents,
A fuse has triggered. CallCustomerServicereplacethe fuse.
Powerfailure. An interruptedprogramwill be resumedwhen
power returns.If youwish to unloadthe
laundry,proceedas in "Cleaningthe drain
pump", page20.
Plug is looseor not inserted. Insertthe plug.
Loadingdoor notclosed. Checkwhether laundry istrapped in door.
Closethe loadingdoor(a click should be
heard).
Programdoesnot start.
The ready control lightflashes.
Programdoesnot start.
Water does not enterthe
machineor detergentis not
washedaway.
Water cannotbe seen in drum.
Water is not completely drained.
Water is flowing out from
underneaththe machine.
Start button notpressed. Pressthe Start button.
Watertap notturned on. Turn on water tap.
Supplyhose kinkedor trapped. Eliminatethe cause.
Strainerin supplyhoseclogged. Cleanthe strainer (referto page 22).
Thisis not a fault.
Thewater lies belowthe visible part of the drum.
Loosedebrisis blockingthe pump. Cleanthe pump (referto page 20).
Lint-producing laundrywas washed.The water Cleanthe water drainagepipe and/or drain
drainagepipeor drain hose is blocked, hose.
Thethread of the supply hose is nottight. Tightenthe thread.
Leak in the drain hose. Replacethe drain hose.
24
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