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Troubleshooting
I
f you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset,
and then insert them into the handset again.
General use
Problem Cause/solution
The handset does not turn on
e
ven after installing charged
batteries.
R Place the handset on the base unit or charger to turn on
the handset.
The unit does not work. R M
ake sure the batteries are installed correctly (page 10).
R Fully charge the batteries (page 11).
R Check the connections (page 10).
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset has not been registered to the base unit.
Register the handset (page 41).
I cannot hear a dial tone. R T
he base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and
connect the line to a known working telephone. If the
working telephone operates properly, contact our service
personnel to have the unit repaired. If the working
telephone does not operate properly, contact your phone
service provider.
The indicator on the handset
f
lashes slowly.
R New messages have been recorded. Listen to the new
messages (page 45).
R New voicemail messages have been recorded. Listen to
the new voicemail messages (page 51).
The base unit beeps. R N
ew messages have been recorded. Listen to the new
messages (page 45).
Error sound is heard when I
p
ress some keys on base unit.
R Automated call block is being screened. Try again later.
The unit does not emit the
s
pecified number of rings.
R The number of rings decreases by 1 from the specified
number of rings in below situations:
– the first ring is turned off (“No”) (page 24)
– automated call block is set to “Block” (page 25)
Menu list
Problem Cause/solution
The display is in a language I
c
annot read.
R Change the display language (page 14).
For assistance, please visit http://shop.panasonic.com/support
55
Useful Information
KX-TGE63x_64xUSA_(en)_1213_ver031.pdf 55 13/12/2017 4:29:19 PM
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