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Solutions to Common Problems
IMPORTANT
Before calling for service, review this list. It may save you both time and expense. This list includes
common experiences that are not the result of defective workmanship or material in your cooktop.
PROBLEM
POSSIBLE REASONS
SOLUTIONS
No spark
occurs when
lighting
burner
Burner cap
The burner is not installed correctly.
Install the burner pieces again.
Igniter
Check all connections to the ignition
module.
Igniter is not positioned correctly.
Adjust the distance by 3 - 4mm
Igniter is broken.
Replace with supplied igniter.
Note: There are two igniter sizes:
- large for the triple ring burner
- small for all other burners
Electricity
Ensure electric current to small black
box on gas valve is running.
Reset the electrical breaker if necessary.
The electrical wires or the plug are
not connected well.
Connect with electrical power again.
The flame
goes out
once the
knob is
released
Thermocouple
Burner knob not pressed down long
enough.
Press and turn the burner knob again and
keep holding for 5 to 10 seconds after the
burner has been lit.
Attach thermocouple to a functional
gas valve to determine if the issue is
the thermocouple or the gas valve.
If problem is the thermocouple, replace with
supplied thermocouple
Note: There are two thermocouple sizes:
- large for the triple ring burner
- small for all other burners
If problem is the gas valve, contact the
vendor.
Burner won’t
ignite or
burns
unevenly
Gas valve
The gas valve is not open or
completely open.
Make sure the gas valve is completely open.
Gas pipe
There may be air in the gas pipe.
Ignite repeatedly until flame catches.
Gas connecting
pipes
The gas connecting pipes are
blocked.
Adjust or change the connecting pipes.
Burner cap
The burner cap is not placed
correctly.
Install the burner pieces again.
Some holes in the burner cap lid are
blocked.
Clean the holes in the burner cap.
Igniter
The igniter is wet or contaminated by
food residue
Clean and dry the igniter.
16
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